WorksheetsCCT ABAY Week 3 Assessment
Total questions: 10
Worksheet time: 5mins
Apple CarPlay/Android Auto:
You can follow the same steps to setup the Apple CarPlay for the Info3 and GBI radio.
True
False
Apple CarPlay/Android Auto:
The member is calling for assistance to setup the Apple CarPlay for his brand new iPhone17.
Would you use the article for first time Apple CarPlay setup or use the article for Apple CarPlay troubleshooting?
Apple CarPlay First time setup article
Apple CarPlay troubleshooting article
Hardware Replacement:
Always ask for the vehicle owner's name when configuring hardware replacement with a dealer technician.
True
False
Manual Hardware replacement call type:
The Manual Hardware replacement signal failed, New STID is different from Current STID. Should you escalate the case to CTA?
True
False
Button connectivity call type:
Blue Button is not responding but it shows GREEN LED light. Escalate the case if the retest failed after your troubleshooting.
True
False
PIN Policy:
Which OnStar service requires PIN verification for CCT advisors?
Door Lock/Unlock
Update Phone number
Update address
New Product Catalog Inquiry:
Wi-fi is available with OnStar One and OnStar Connect Plus.
True
False
New Product Catalog Inquiry:
Brand new purchased vehicle will get 3yrs of Super Cruise plan.
It could be 3yrs OnStar One bundled with Super Cruise or a separate package of 3yrs Super Cruise Plan.
True
False
Button Connectivity call type:
We only troubleshoot the Button Connectivity if the button is beeping or a message pops up onscreen when they press the blue button.
True
False
OSTA RED Flags:
Select all of the CCT RED Flags (Select all that applies)
Advisor read the PIN, back to the member.
Advisor did not call the member back, lost connection while troubleshooting.
Advisor did not provide the complete purchase disclosure.
Advisor was rude towards the member.
