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DFY108 Final Exam

Total questions: 75

Worksheet time: 39mins

Name
Class
Date
1.

The set of instructions that tells the computer what to do is

a)

Softcopy

b)

Software

c)

Hardware

d)

Hardcopy

2.

Which port can support the keyboard and mouse in desktop back panel?

a)

PS/2

b)

RS-232

c)

IEEE 1284

d)

FireWire

3.

A military member has just returned to the United States from Europe and reports their personal desktop computer does not work, which of the following is the MOST logical solution to this problem?

a)

The computer is unable to work in the US because of EU licensing arrangements

b)

The power supply needs to be replaced with one rated for 110 watts

c)

The power supply needs a power inverter to handle the change in cycles

d)

The power supply voltage needs to be switched to 110 from 220

4.

Which of the following supports data transfer rates at a MAXIMUM of 3 Gbps?

a)

SATA 1

b)

SATA 2

c)

SATA 3

d)

PATA

5.

A technician is replacing the motherboard on a desktop. Which of the following is the MOST important step during the disassembly process?

a)

Place all of the screws in a container with other parts

b)

Keep the power supply plugged in to ground the system

c)

Organize the screws and document the locations

d)

Use a magnetic tipped screwdriver to remove the screws

6.

Which of the following chipsets is responsible for controlling the data flow between the RAM and the processor?

a)

Northbridge

b)

DMA controller

c)

CMOS

d)

Southbridge

7.

Which of the following was controlling by Southbridge? (select the apply)

a)

RAM

b)

USB

c)

SATA

d)

LAN

8.

Which of the following is the purpose of thermal compound?

a)

To facilitate the transfer of heat from the CPU to the heat sink

b)

To facilitate the adhesion of the CPU to the heat sink

c)

To facilitate the reduction of heat to the heat sink

d)

To assist in insulating the CPU from electrical damage

9.

A user has reported that their computer is not working. The user cannot properly explain the computer's problem. Which of the following steps should the technician take NEXT in order to resolve the situation?

a)

Perform a System Restore on the machine

b)

Ask simple questions to further identify the issue

c)

Escalate the issue to a manager for further resolution

d)

Ask the user to turn the computer off and on again to see if the problem can be recreated

10.

A helpdesk phone support technician is finding it difficult to understand a customer due to their heavy accent. Which of the following actions should the technician take NEXT to help the customer resolve their problem?

a)

Have the customer call back at a later time

b)

Repeat back to the customer what they heard as the problem

c)

Tell the customer that their accent is preventing the technician from helping them

d)

Ask the customer to not speak with an accent

11.

A technician is dispatched to install additional RAM in a computer. The technician unplugs the system from the power source, and removes the cover of the PC. Which of the following should the technician do NEXT

a)

Install and test the RAM

b)

Put on an ESD strap

c)

Use an anti-static bag to hold the RAM while installing

d)

Clean out the PC with compressed air

12.

Which of the following types of RAM is typically used to improve reliability?

a)

Double sided

b)

ECC

c)

SODIMM

d)

RDRAM

13.

A computer turns on and a "Date and Time Not Set" message appears on the screen after the manufacturer logo. Which of the following is the MOST possible cause?

a)

The computer was not shut down properly

b)

The CMOS battery needs to be replaced

c)

The OS has stopped synching with the NTP server

d)

The system BIOS is corrupted

14.

A technician is called to a school lab to fix a computer. The computer worked fine the day before, but now does not power on. The computer is plugged into a power strip with another computer. The other computer works fine. Which of the following could be the problem? (Select TWO)

a)

The power strip is overloaded

b)

The power cable is unplugged from the computer

c)

The power strip is unplugged

d)

The voltage switch on the computer is set incorrectly

e)

The voltage switch on the computer is set incorrectly

15.

A technician is assigned to troubleshoot a small business that is having issues with a server that reboots at intermittent times. Upon observation, the technician notices that the server is plugged into a surge suppressor from a wall outlet. In addition to the server, there is network equipment, a dehumidifier, and a small window air conditioner in the space. The server logs show no software errors causing the reboots. Which of the following is the MOST likely reason for the server reboots?

a)

When the air conditioner and dehumidifier run at the same time they cause a power drop

b)

When the air conditioner comes on it cause a power spike in the circuit

c)

The dehumidifier is making the air in the server room too dry

d)

The electromotive force from the dehumidifier is interfering with the server

16.

Which of the following license is sold in bulk to corporate customers?

a)

Retail

b)

OEM

c)

VL

d)

Full License

17.

Which of the following is the main advantage of choosing a 64-bit operating system over a 32-bit operating system?

a)

The ability to use DEP (Data Execution Prevention)

b)

The ability to run multiple 16-bit programs in separate memory spaces

c)

The ability to use unsigned drivers

d)

The ability to access more than 4 GB of RAM

18.

Which Windows 10 utility supported by TPM can encrypt an entire NTFS volume?

a)

BitLocker

b)

Secure File System (SFS)

c)

Microsoft File Secure

d)

Encrypting File System (EFS)

19.

Vincent’s computer is running Windows 10 Professional. While he’s working and suddenly one of his applications is not working. Which of the following is the correct solution to fix the problem? (Select all the apply)

a)

Reinstall the application

b)

Run virus scan

c)

Format computer

d)

Modify that application registry key

20.

Sonya wants to disable Microsoft Teams from automatically starting every time she boots her Windows 10 PC. Which Windows system/tool should she use?

a)

Computer Management

b)

Task Manager > Startup

c)

Task Scheduler

d)

Command Prompt

21.

For security reasons, your company requires that computers auto-logoff after 5 minutes of inactive. Your company also wants to conserve as much power as possible. Which power option should be apply to the employee computers?

a)

Auto-shutdown

b)

Max conserver power

c)

Hibernate

d)

Sleep

22.

Which command shows the content of the current working directory?

a)

dir

b)

rd

c)

directory

d)

pwd

23.

Which of the following partition methods supports up to 128 partitions and volumes up to 18 exabytes?

a)

exFAT

b)

FAT32

c)

GPT

d)

MBR

24.

Which Windows 10 tool scans the drive for deleted files in the recycle bin, temporary setup and internet files, and allows the user to choose which files to remove?

a)

Storage Spaces

b)

Disk Optimization Service

c)

Disk Cleanup

d)

Check Disk

25.

Which BIOS feature must be enabled in order to use Bitlocker

a)

UEFI

b)

TPM

c)

Virtualization

d)

Encryption

26.

Passwords that contain recognizable words are vulnerable to a:

a)

Denial of Service attack

b)

Hashing attack

c)

Dictionary Attack

d)

Brute force attack

e)

Rainbow table attack

27.

You are the network administrator for your organization. You are working on creating a new GPO for the sales OU. You want the GPO to take effect immediately. Which command would you use?

a)

GPForce

b)

GPUpdate

c)

GPResult

d)

GPExecute

28.

What is one of the benefits of PC virtualization?

a)

multiple operating systems can run on one physical machine

b)

it costs more money

c)

takes up more space

d)

makes the pc run faster

29.

What should user create before running Previous Versions in computer?

a)

New Volume

b)

Restore Point

c)

New File / Folder

d)

Previous Version Point

30.

A technician has installed a new driver which has caused compatibility issues, what is the best way to fix this?

a)

Uninstall all programs with compatibility issues

b)

Uninstall the hardware associated with the driver

c)

Rollback the driver

d)

Install a driver from a third party

31.

Which of the following is NOT a common print head pin count?

a)

7

b)

8

c)

9

d)

10

32.

When replacing a print head in an impact printer, special care MUST be given to adjusting?

a)

The ribbon drive assembly

b)

The form thickness

c)

The platen gap

d)

The form length

33.

Which of the following is the oldest printing technology?

a)

Laser

b)

Ink-jet

c)

Thermal

d)

Impact

34.

The dye-sublimation printing technique is an example of what method of color printing?

a)

CKMY

b)

CYMK

c)

CMYK

d)

CBMY

35.

A customer states their inkjet printer is not printing as clearly as it once did. The technician should FIRST perform which of the following functions to rectify this?

a)

Replace ink packs

b)

Calibrate the printer

c)

Use a different type of paper

d)

Replace the USB cable

36.

Which of the following item is used by Laser Printer to print paper?

a)

Ribbon

b)

Ink Cartridge

c)

Toner Cartridge

d)

Special Paper

37.

The description “To clean the print head of an Inkjet Printer” resembles which of the following parts of the Inkjet Printer?

a)

Waste Ink Pad

b)

Cleaning Blade

c)

Print Head

d)

Cartridge Bay

38.

Which is the advantage of Paper Tray over Paper Feeder?

a)

Paper will not jam

b)

Paper Tray holds more paper

c)

Can support larger paper

d)

Can keep the paper dry

39.

Toner has magnetic particles and should be cleaned up using what?

a)

Water and cloth

b)

Alcohol and lint free cloth

c)

Anti-Static vacuum cleaner

d)

Cleaning Brush

40.

A user has purchased a laptop that has no means to charge the battery. Which of the following would MOST likely need to purchase?

a)

USB cable

b)

AC Adapter

c)

PCMCIA card

d)

Replacement battery

41.

When replacing a system board on a laptop, which of the following should be done FIRST to help ensure proper reassembly?

a)

Place all screw in a cup

b)

Document screw locations

c)

Place all part in a bin

d)

Place LCD to the side to prevent damage

42.

A technician has installed a second monitor for a customer, but the desktop font sizes do not match. Which of the following display settings should be technician adjust to correct this issue?

a)

Resolution

b)

Refresh Rate

c)

Extended Monitor

d)

Color depth

43.

A client wants a technician to install more RAM on their graphics workstation. The client has provided a 4GB SODIMM and had problems installing it. Which of the following is the probable reason for this?

a)

Graphic workstation requires flash memory

b)

The memory is incompatible for the workstation

c)

Graphic workstation requires solid state memory

d)

The workstation has no available memory slots

44.

After replacing the motherboard in a laptop, the system overheat and fails to boot. Which of the following is the MOST likely cause of this error?

a)

Thermal Paste was not applied between the heatsink and CPU

b)

The fan is not compatible with the new motherboard

c)

The GPU is not compatible with the CPU

d)

The replacement motherboard firmware is out of date

45.

Which of the following enable(s) biometric authentication on a mobile device?

(Select all that apply)

a)

Face lock

b)

Passcode lock

c)

Fingerprint lock

d)

Swipe lock

e)

QR Scanner

46.

Which of the following cable types would have the LEAST amount of EMI?

a)

CAT 3

b)

CAT 5

c)

Plenum CAT 6

d)

STP CAT 6

47.

Which of the following cable mediums is NOT susceptible to EMI?

a)

Wireless

b)

Fiber

c)

Coaxial

d)

UTP

48.

Sandy, a technician, wants to limit access to a wireless network to company owned laptops. But does not want to use an encryption method. Which of the following methods would be BEST to accomplish this?

a)

MAC filtering

b)

SSL VPN

c)

PPPoE

d)

WPA Enterprise

49.

Which of the following network topologies, when a single machine’s cable breaks, would only affect one network device and not the rest of the network?

a)

Bus

b)

Peer-to-peer

c)

Ring

d)

Star

50.

Data communication system spanning states, countries, or the whole world is ___

a)

LAN

b)

WAN

c)

MAN

d)

PAN

51.

Which of the following is the third layer of the OSI model?

a)

Transport

b)

Application

c)

Data Link

d)

Network

52.

The layers of the OSI model, from the top down, are:

a)

Application, presentation, session, transport, network, data link, physical

b)

Session, presentation, data transport, MAC, network, physical

c)

Physical, data link, network, transport, session, presentation, application

d)

Presentation, application, session, network, transport, data link, physical

e)

Application, encryption, network, transport, logical link control, physical

53.

Which of the following defines the range of IP addresses a DHCP server can assign?

a)

Scope

b)

Lease

c)

Reservation

d)

Subnet

54.

Which of the following subnet masks would allow for 192.168.0.3 and 192.168.0.240 to be in the same subnet?

a)

255.255.255.0

b)

255.255.255.128

c)

255.0.0.0

d)

255.255.0.0

55.

Which of the following is the host ID of Class B?

a)

255.255.255.0

b)

255.255.0.0

c)

0.0

d)

255

56.

A technician helping a client to configure his computer static IP address, the router IP address is 192.168.1.1. Which of the following IP address should technician to fill in the default gateway?

a)

192.168.1.111

b)

192.168.2.1

c)

192.168.1.1

d)

192.168.1.2

57.

A user wants to access his home NAS device using public IP, but the home public IP always changing. Which of the following can help the user solve the problem?

a)

DNS

b)

DDNS

c)

DHCp

d)

Remote Control

58.

An office installed an intranet application in their environment, but when the user accesses the application need to type the IP address on the browser. Which should technician to help user able to type domain to enter the application?

a)

Purchase a domain name

b)

configure the hosts file

c)

configure DDNS

d)

configure a static IP

59.

Which of the following ports would Kurt, a technician, need to open on a firewall to allow SSH on the default port?

a)

20

b)

21

c)

22

d)

23

60.

Karen and Kurt, attackers, use which of the following network scanners to see the protocols that are being used? (Select TWO)

a)

IDS

b)

Packet sniffer

c)

Port scanners

d)

Malware scanner

e)

Ping sweep

61.

Which of the following is used to make maintenance easier with a rack server?

a)

KVM

b)

Rail Kits

c)

Baffles

d)

Rack slot

62.

Which of the following are needed for e-mail clients to find their e-mail servers, FTP clients to find their file servers, and Web browsers to find Web servers?

a)

DHCP servers

b)

DNS servers

c)

E-mail servers

d)

WINS servers

63.

A new feature is introduced in Windows 8 known as “Group Policy Update”. Which allows an administrator to force a group policy update on all computers with accounts in a specific ________.

a)

Tree

b)

Forest

c)

Domain Controller

d)

Organization Unit

64.

You have a Windows Server Update Services (WSUS) server named Server1.. Server1 synchronizes from Microsoft Update. You plan to deploy a new WSUS server named Server2. Server2 will synchronize updates from Server1. Server2 will be separated from Server1 by a firewall. You need to identify which port must be open on the firewall so that Server2 can synchronize the updates. Which port should you identify?

a)

8530

b)

3389

c)

443

d)

80

65.

Everybody likes to customize his or her work environment in some way or another. These customizations are stored in the user profile – normally. Which way can we block user customize their computer desktop?

a)

Local Profile

b)

Roaming Profile

c)

Mandatory Profile

d)

Temporary Profile

66.

A company's IT desktop support team is planning to use the Microsoft Remote Desktop Client to allow users to remotely access their work PCs. Which of the following supports the Microsoft Remote Desktop Client? (Select all that apply)

a)

Windows

b)

MAC

c)

iOS

d)

Android

67.

There is an arrangement where you allow an agency to host your website for you on their Web Server for a fee, this is called as?

a)

Web Service

b)

Web Hosting

c)

Web Marketing

d)

None of these

68.

You are the professional Server administrator; you receive a call to ask you setup Windows Server 2016 backup in the Server. Which of the following Server roles should you add into Server?

a)

AD DC

b)

File and Storage Service

c)

Windows Server Essentials Experience

d)

Windows Server Backup

69.

Microsoft Azure is a public cloud computing platform, with solution including: - (Select all that apply)

a)

Infrastructure as a Service (IaaS)

b)

Platform as a Service (PaaS)

c)

Software as a Service (SaaS)

d)

Environment as a Service (EaaS)

70.

Which of the following defines the range of IP addresses a DHCP server can assign?

a)

Scope

b)

Lease

c)

Reservation

d)

Subnet

71.

A technician helped the client to set up a localhost environment on a computer. When the technician open the browser, what should technician to first type to enter the localhost application? (Select all that apply)

a)

The name of application

b)

localhost

c)

127.0.0.1

d)

google.com

72.

What would you use to view a list of available standard NTFS permissions

a)

Windows Explorer

b)

The Access Control List (ACL)

c)

The Security tab

d)

Control Panel

73.

To locate objects in Active Directory, use the ______ dialog box in the Active Directory Users and Computers console.

a)

Find

b)

Locate

c)

Access

d)

Search

74.

What do DNS servers use to help resolve IP addresses to DNS names?

a)

Authentication

b)

Authorization

c)

Backward lookup zones

d)

Reverse lookup zones

75.

What type of CPU cache holds data that is waiting to enter the CPU?

a)

L1

b)

L2

c)

L3

d)

L4