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WorksheetsDFY108 Final Exam
Total questions: 75
Worksheet time: 39mins
The set of instructions that tells the computer what to do is
Softcopy
Software
Hardware
Hardcopy
Which port can support the keyboard and mouse in desktop back panel?
PS/2
RS-232
IEEE 1284
FireWire
A military member has just returned to the United States from Europe and reports their personal desktop computer does not work, which of the following is the MOST logical solution to this problem?
The computer is unable to work in the US because of EU licensing arrangements
The power supply needs to be replaced with one rated for 110 watts
The power supply needs a power inverter to handle the change in cycles
The power supply voltage needs to be switched to 110 from 220
Which of the following supports data transfer rates at a MAXIMUM of 3 Gbps?
SATA 1
SATA 2
SATA 3
PATA
A technician is replacing the motherboard on a desktop. Which of the following is the MOST important step during the disassembly process?
Place all of the screws in a container with other parts
Keep the power supply plugged in to ground the system
Organize the screws and document the locations
Use a magnetic tipped screwdriver to remove the screws
Which of the following chipsets is responsible for controlling the data flow between the RAM and the processor?
Northbridge
DMA controller
CMOS
Southbridge
Which of the following was controlling by Southbridge? (select the apply)
RAM
USB
SATA
LAN
Which of the following is the purpose of thermal compound?
To facilitate the transfer of heat from the CPU to the heat sink
To facilitate the adhesion of the CPU to the heat sink
To facilitate the reduction of heat to the heat sink
To assist in insulating the CPU from electrical damage
A user has reported that their computer is not working. The user cannot properly explain the computer's problem. Which of the following steps should the technician take NEXT in order to resolve the situation?
Perform a System Restore on the machine
Ask simple questions to further identify the issue
Escalate the issue to a manager for further resolution
Ask the user to turn the computer off and on again to see if the problem can be recreated
A helpdesk phone support technician is finding it difficult to understand a customer due to their heavy accent. Which of the following actions should the technician take NEXT to help the customer resolve their problem?
Have the customer call back at a later time
Repeat back to the customer what they heard as the problem
Tell the customer that their accent is preventing the technician from helping them
Ask the customer to not speak with an accent
A technician is dispatched to install additional RAM in a computer. The technician unplugs the system from the power source, and removes the cover of the PC. Which of the following should the technician do NEXT
Install and test the RAM
Put on an ESD strap
Use an anti-static bag to hold the RAM while installing
Clean out the PC with compressed air
Which of the following types of RAM is typically used to improve reliability?
Double sided
ECC
SODIMM
RDRAM
A computer turns on and a "Date and Time Not Set" message appears on the screen after the manufacturer logo. Which of the following is the MOST possible cause?
The computer was not shut down properly
The CMOS battery needs to be replaced
The OS has stopped synching with the NTP server
The system BIOS is corrupted
A technician is called to a school lab to fix a computer. The computer worked fine the day before, but now does not power on. The computer is plugged into a power strip with another computer. The other computer works fine. Which of the following could be the problem? (Select TWO)
The power strip is overloaded
The power cable is unplugged from the computer
The power strip is unplugged
The voltage switch on the computer is set incorrectly
The voltage switch on the computer is set incorrectly
A technician is assigned to troubleshoot a small business that is having issues with a server that reboots at intermittent times. Upon observation, the technician notices that the server is plugged into a surge suppressor from a wall outlet. In addition to the server, there is network equipment, a dehumidifier, and a small window air conditioner in the space. The server logs show no software errors causing the reboots. Which of the following is the MOST likely reason for the server reboots?
When the air conditioner and dehumidifier run at the same time they cause a power drop
When the air conditioner comes on it cause a power spike in the circuit
The dehumidifier is making the air in the server room too dry
The electromotive force from the dehumidifier is interfering with the server
Which of the following license is sold in bulk to corporate customers?
Retail
OEM
VL
Full License
Which of the following is the main advantage of choosing a 64-bit operating system over a 32-bit operating system?
The ability to use DEP (Data Execution Prevention)
The ability to run multiple 16-bit programs in separate memory spaces
The ability to use unsigned drivers
The ability to access more than 4 GB of RAM
Which Windows 10 utility supported by TPM can encrypt an entire NTFS volume?
BitLocker
Secure File System (SFS)
Microsoft File Secure
Encrypting File System (EFS)
Vincent’s computer is running Windows 10 Professional. While he’s working and suddenly one of his applications is not working. Which of the following is the correct solution to fix the problem? (Select all the apply)
Reinstall the application
Run virus scan
Format computer
Modify that application registry key
Sonya wants to disable Microsoft Teams from automatically starting every time she boots her Windows 10 PC. Which Windows system/tool should she use?
Computer Management
Task Manager > Startup
Task Scheduler
Command Prompt
For security reasons, your company requires that computers auto-logoff after 5 minutes of inactive. Your company also wants to conserve as much power as possible. Which power option should be apply to the employee computers?
Auto-shutdown
Max conserver power
Hibernate
Sleep
Which command shows the content of the current working directory?
dir
rd
directory
pwd
Which of the following partition methods supports up to 128 partitions and volumes up to 18 exabytes?
exFAT
FAT32
GPT
MBR
Which Windows 10 tool scans the drive for deleted files in the recycle bin, temporary setup and internet files, and allows the user to choose which files to remove?
Storage Spaces
Disk Optimization Service
Disk Cleanup
Check Disk
Which BIOS feature must be enabled in order to use Bitlocker
UEFI
TPM
Virtualization
Encryption
Passwords that contain recognizable words are vulnerable to a:
Denial of Service attack
Hashing attack
Dictionary Attack
Brute force attack
Rainbow table attack
You are the network administrator for your organization. You are working on creating a new GPO for the sales OU. You want the GPO to take effect immediately. Which command would you use?
GPForce
GPUpdate
GPResult
GPExecute
What is one of the benefits of PC virtualization?
multiple operating systems can run on one physical machine
it costs more money
takes up more space
makes the pc run faster
What should user create before running Previous Versions in computer?
New Volume
Restore Point
New File / Folder
Previous Version Point
A technician has installed a new driver which has caused compatibility issues, what is the best way to fix this?
Uninstall all programs with compatibility issues
Uninstall the hardware associated with the driver
Rollback the driver
Install a driver from a third party
Which of the following is NOT a common print head pin count?
7
8
9
10
When replacing a print head in an impact printer, special care MUST be given to adjusting?
The ribbon drive assembly
The form thickness
The platen gap
The form length
Which of the following is the oldest printing technology?
Laser
Ink-jet
Thermal
Impact
The dye-sublimation printing technique is an example of what method of color printing?
CKMY
CYMK
CMYK
CBMY
A customer states their inkjet printer is not printing as clearly as it once did. The technician should FIRST perform which of the following functions to rectify this?
Replace ink packs
Calibrate the printer
Use a different type of paper
Replace the USB cable
Which of the following item is used by Laser Printer to print paper?
Ribbon
Ink Cartridge
Toner Cartridge
Special Paper
The description “To clean the print head of an Inkjet Printer” resembles which of the following parts of the Inkjet Printer?
Waste Ink Pad
Cleaning Blade
Print Head
Cartridge Bay
Which is the advantage of Paper Tray over Paper Feeder?
Paper will not jam
Paper Tray holds more paper
Can support larger paper
Can keep the paper dry
Toner has magnetic particles and should be cleaned up using what?
Water and cloth
Alcohol and lint free cloth
Anti-Static vacuum cleaner
Cleaning Brush
A user has purchased a laptop that has no means to charge the battery. Which of the following would MOST likely need to purchase?
USB cable
AC Adapter
PCMCIA card
Replacement battery
When replacing a system board on a laptop, which of the following should be done FIRST to help ensure proper reassembly?
Place all screw in a cup
Document screw locations
Place all part in a bin
Place LCD to the side to prevent damage
A technician has installed a second monitor for a customer, but the desktop font sizes do not match. Which of the following display settings should be technician adjust to correct this issue?
Resolution
Refresh Rate
Extended Monitor
Color depth
A client wants a technician to install more RAM on their graphics workstation. The client has provided a 4GB SODIMM and had problems installing it. Which of the following is the probable reason for this?
Graphic workstation requires flash memory
The memory is incompatible for the workstation
Graphic workstation requires solid state memory
The workstation has no available memory slots
After replacing the motherboard in a laptop, the system overheat and fails to boot. Which of the following is the MOST likely cause of this error?
Thermal Paste was not applied between the heatsink and CPU
The fan is not compatible with the new motherboard
The GPU is not compatible with the CPU
The replacement motherboard firmware is out of date
Which of the following enable(s) biometric authentication on a mobile device?
(Select all that apply)
Face lock
Passcode lock
Fingerprint lock
Swipe lock
QR Scanner
Which of the following cable types would have the LEAST amount of EMI?
CAT 3
CAT 5
Plenum CAT 6
STP CAT 6
Which of the following cable mediums is NOT susceptible to EMI?
Wireless
Fiber
Coaxial
UTP
Sandy, a technician, wants to limit access to a wireless network to company owned laptops. But does not want to use an encryption method. Which of the following methods would be BEST to accomplish this?
MAC filtering
SSL VPN
PPPoE
WPA Enterprise
Which of the following network topologies, when a single machine’s cable breaks, would only affect one network device and not the rest of the network?
Bus
Peer-to-peer
Ring
Star
Data communication system spanning states, countries, or the whole world is ___
LAN
WAN
MAN
PAN
Which of the following is the third layer of the OSI model?
Transport
Application
Data Link
Network
The layers of the OSI model, from the top down, are:
Application, presentation, session, transport, network, data link, physical
Session, presentation, data transport, MAC, network, physical
Physical, data link, network, transport, session, presentation, application
Presentation, application, session, network, transport, data link, physical
Application, encryption, network, transport, logical link control, physical
Which of the following defines the range of IP addresses a DHCP server can assign?
Scope
Lease
Reservation
Subnet
Which of the following subnet masks would allow for 192.168.0.3 and 192.168.0.240 to be in the same subnet?
255.255.255.0
255.255.255.128
255.0.0.0
255.255.0.0
Which of the following is the host ID of Class B?
255.255.255.0
255.255.0.0
0.0
255
A technician helping a client to configure his computer static IP address, the router IP address is 192.168.1.1. Which of the following IP address should technician to fill in the default gateway?
192.168.1.111
192.168.2.1
192.168.1.1
192.168.1.2
A user wants to access his home NAS device using public IP, but the home public IP always changing. Which of the following can help the user solve the problem?
DNS
DDNS
DHCp
Remote Control
An office installed an intranet application in their environment, but when the user accesses the application need to type the IP address on the browser. Which should technician to help user able to type domain to enter the application?
Purchase a domain name
configure the hosts file
configure DDNS
configure a static IP
Which of the following ports would Kurt, a technician, need to open on a firewall to allow SSH on the default port?
20
21
22
23
Karen and Kurt, attackers, use which of the following network scanners to see the protocols that are being used? (Select TWO)
IDS
Packet sniffer
Port scanners
Malware scanner
Ping sweep
Which of the following is used to make maintenance easier with a rack server?
KVM
Rail Kits
Baffles
Rack slot
Which of the following are needed for e-mail clients to find their e-mail servers, FTP clients to find their file servers, and Web browsers to find Web servers?
DHCP servers
DNS servers
E-mail servers
WINS servers
A new feature is introduced in Windows 8 known as “Group Policy Update”. Which allows an administrator to force a group policy update on all computers with accounts in a specific ________.
Tree
Forest
Domain Controller
Organization Unit
You have a Windows Server Update Services (WSUS) server named Server1.. Server1 synchronizes from Microsoft Update. You plan to deploy a new WSUS server named Server2. Server2 will synchronize updates from Server1. Server2 will be separated from Server1 by a firewall. You need to identify which port must be open on the firewall so that Server2 can synchronize the updates. Which port should you identify?
8530
3389
443
80
Everybody likes to customize his or her work environment in some way or another. These customizations are stored in the user profile – normally. Which way can we block user customize their computer desktop?
Local Profile
Roaming Profile
Mandatory Profile
Temporary Profile
A company's IT desktop support team is planning to use the Microsoft Remote Desktop Client to allow users to remotely access their work PCs. Which of the following supports the Microsoft Remote Desktop Client? (Select all that apply)
Windows
MAC
iOS
Android
There is an arrangement where you allow an agency to host your website for you on their Web Server for a fee, this is called as?
Web Service
Web Hosting
Web Marketing
None of these
You are the professional Server administrator; you receive a call to ask you setup Windows Server 2016 backup in the Server. Which of the following Server roles should you add into Server?
AD DC
File and Storage Service
Windows Server Essentials Experience
Windows Server Backup
Microsoft Azure is a public cloud computing platform, with solution including: - (Select all that apply)
Infrastructure as a Service (IaaS)
Platform as a Service (PaaS)
Software as a Service (SaaS)
Environment as a Service (EaaS)
Which of the following defines the range of IP addresses a DHCP server can assign?
Scope
Lease
Reservation
Subnet
What would you use to view a list of available standard NTFS permissions
Windows Explorer
The Access Control List (ACL)
The Security tab
Control Panel
To locate objects in Active Directory, use the ______ dialog box in the Active Directory Users and Computers console.
Find
Locate
Access
Search
What do DNS servers use to help resolve IP addresses to DNS names?
Authentication
Authorization
Backward lookup zones
Reverse lookup zones
What type of CPU cache holds data that is waiting to enter the CPU?
L1
L2
L3
L4
