Facial expressions are frequently better indicators of a person's true feelings than his or her spoken words.

Gossip is okay if done in private and doesn't hurt anyone's feelings.

Serious legal problems can result if a healthcare professional touch a patient in a way that the patient believes is not appropriate.

When communicating with individuals who have Alzheimer's Disease, it is a good strategy to confront and correct them if what they say is incorrect or doesn't make sense.

Many employers report that a major weakness among new employees is their poor telephone skills.

The same methods of communication can be used with patients of all ages.

Communication is considered successful when:

One of the many oral communication skills needed by the healthcare professional, the MOST important for building effective patient relations is:

The best way to respond to a patient who jokes about being an "old cripple" due to injuries suffered in a car accident is to :

When a medical receptionist greets a 5-year-old patient by asking his mother, "And how is little Jose today?" she is:

It is appropriate for a dental assistant to address patients by their first names when they:

Which message is most likely communicated by a phlebotomist who tells a patient, "I'd really like to hear more about that," while looking anxiously at his watch?

What is the BEST course of action when performing a procedure on a patient whose condition causes a strong, unpleasant odor?

Which statement best describes someone who is an excellent active listener?

What is the best strategy to follow when listening to a patient speaking in favor of something you strongly disagree with?

A respiratory therapist who tries to imagine the fear a patient experiences when has difficulty catching his breath is practicing.

The MOST important reason for healthcare professionals to develop excellent phone skills is to:

Which of the following communication techniques describes the listener rewording the sender's message in the listener's own words?

Which of the following communication techniques describes using a gesture to communicate meaning?

Which of the following communication techniques describes a question that includes the expected answer?

Which of the following types of questions would have a "yes-no" response?

A question that requires more than a one-word answer is:

Communication ____________ are conditions, such as noise or drowsiness from medication, that interfere with the effective exchange of messages.

A __________ questions in which you suggest a possible answer can be appropriate to ask if a patient is having difficulty understanding or responding.