WorksheetsC4C Categorization Quiz
Total questions: 10
Worksheet time: 10mins
The unit makes a vibrating noise when brewing coffee. What Cause Category will we use?
Operation Advice
Start up Info
Noisy/Vibration
Other
Customers have questions about Prop 65 in California, choose the correct Cause Category
Connectivity issues
Info/Compliance with regulations
Missing instructions
Other
After troubleshooting, you discover that the infuser was stuck in the up position due to a customer error. Choose the best Cause Category.
Infuser problems
Grinding problems
Cleaning and maintenance
Other
The customer calls in, stating that the PAC does not turn off when programmed to do so. Choose the best Cause Category.
Does not switch off
Doesn't follow the function/program
Poor performance
Other
The customer calls, stating that the MQ7035X HB BRAUN is missing an accessory. Choose the best Cause Category
Missing Accessory
Missing Instructions
Lid Issues
Other
After troubleshooting with the customer, the unit has a general alarm error message we cannot resolve. The machine must go in for repair or replacement; choose the best category.
Display error msg/lights/acoustic
General alarm issues
Other
The customer called in, stating that the Magnifica Evo had a burning smell while brewing a cup of coffee, damaging the countertop. Also, the machine is leaking water. Choose the best Cause Category.
Fire/Personal Damage/Injury
General alarm issues
Leaking water/oil/gas/ steam
Other
The customer called in, stating that his PAC has signs of rust on some of the components. You completed a Techsee session and determined that we must replace the unit. How would you categorize the ticket?
Prod. discoloration/ changing color
Damaged/broken parts
Oxidation (rust)
Other
The customer called to ask if the MQ7035X HB BRAUN container is free of BPA and PFA. You provide the information to the customer. Choose the best Cause Category.
Info/Compliance with regulations
Operation Advice
Missing Instructions
Other
The customer called to learn how to prime their machine for the first time. Please choose the best option.
Operation Advice
Other
Startup info (priming)
Missing Instructions
