WorksheetsProfessionalism in Healthcare
Total questions: 35
Worksheet time: 18mins
Name
Class
Date
1.
1. When setting priorities, they should be planned around...
a)
A. The time scheduled by the nurse
b)
B. The person's needs
c)
C. Doing the easiest tasks first, and waiting to do the hardest tasks last
d)
D. Your break and lunch time
2.
2. Looking at things from another person's point of view is called...
a)
A. Cooperation
b)
B. Sympathy
c)
C. Empathy
d)
D. Dedication
3.
3. Following laws, being ethical, having good work ethics, and having the skills to do your work is known as...
a)
A. Professionalism
b)
B. Teamwork
c)
C. Dependability
d)
D. Consideration
4.
4. Which of the following is an appropriate action when resigning from a job?
a)
A. Give verbal notice
b)
B. A good practice is to give a two-week notice
c)
C. Inform all your coworkers why you are leaving your current job
d)
D. It is not necessary to give notice if you already found another job
5.
5. Which statement displays a negative attitude?
a)
A. The medical assistant who asks, " Would you be able to help me transfer Mrs. Jones in a few minutes?"
b)
B. The medical assistant who says, "I'm sorry, I'm in the middle of helping another patient, but I'll be happy to help you as soon as I finish."
c)
C. The nurse who says, "Great job today, thanks so much for your help!"
d)
D. The medical assistant who says, "I can't help you; I've got enough of my own work to do!"
6.
6. Which of the following is true regarding taking a meal break?
a)
A. You cannot use your personal phone
b)
B. You must notify the nurse that you are leaving the unit
c)
C. You cannot order food from an outside business
d)
D. You can take up to 15 extra minutes if desired
7.
7. When planning your tasks and work,
a)
A. Disregard the shift report as it will save time
b)
B. Check with the physicians to update orders
c)
C. Discuss priorities with the nurse
d)
D. Plan care so that you can watch tv in patients room
8.
8. Which of the following best defines conscientious?
a)
A. Being polite to patients
b)
B. Being willing to help other team members
c)
C. Being careful, alert, and exact in following directions and instructions
d)
D. Being dependable in your attendance
9.
9. The ability to be tolerant, to be understanding, and to control your temper indicates:
a)
A. Patience
b)
B. Honesty
c)
C. Dependability
d)
D. Cooperative
10.
10. If a medical assistant leaves her patients without permission or without notifying her immediate supervisor...
a)
A. Is acceptable if she is ill
b)
B. Is acceptable at the end of the shift, even if her replacement has not yet arrived
c)
C. Is acceptable if it a meal break
d)
D. Is not acceptable and is known as abandonment
11.
11. When providing care,
a)
A. Always do everything that your patients ask you to do
b)
B. Complete procedures that are safely within your scope of practice
c)
C. Complete only procedures that you have time to do
d)
D. Assist only the patients that you are assigned to care for that shift
12.
12. Which of the following describes honesty as a medical assistant?
a)
A. Reporting gossip that you have heard
b)
B. Documenting tasks that your coworker completed for you
c)
C. Reporting errors in care
d)
D. Helping yourself to uneaten food that a patient left in the exam room
13.
13. Large rings, and bracelets can be dangerous because:
a)
A. They can scratch patients and residents
b)
B. They can damage equipment
c)
C. They are full of harmful bacteria
d)
D. Patient can pull them off
14.
14. A famous celebrity is a patient at your hospital but is on a different unit. If you want to find out why she is there, what should you do?
a)
A. Log into the hospital system and quickly read her medical record
b)
B. Ask your friend who works in dietary to find out when she delivers the meal tray
c)
C. Drop by the unit on your break to see what you can find
d)
D. Avoid the temptation and just keep doing your job
15.
15. To look professional at work, you should:
a)
A. Wear dressy outfits and heels daily
b)
B. Keep your nails perfectly manicured
c)
C. Wear abundant cosmetics and heavy perfumes
d)
D. Follow the facility's dress code
16.
16. The medical assistant must make ______________ a priority at all times.
a)
A. Speed
b)
B. Safety
c)
C. Humor
d)
D. Instructions
17.
17. The medical assistant may share patient health information with:
a)
A. Any doctor in the office
b)
B. The patient's family members
c)
C. The staff who work directly with the patient
d)
D. A volunteer at the facility
18.
18. Which of the following is true regarding reporting incidents?
a)
A. Incidents do not need to be reported
b)
B. Incidents only need to be reported if a patient is involved
c)
C. All incidents that occur with staff, patients, or visitors must be reported
d)
D. Incidents only need to be reported if there is a threat of a lawsuit
19.
19. To authorize, entrust, or assign responsibility to another person to perform medical assisting tasks within their scope of practice is known as:
a)
A. Delegation
b)
B. Competencies
c)
C. Accountability
d)
D. Time management
20.
20. A coworker tells you that she heard that the charge nurse was reprimanded for leaving work early. This is:
a)
A. Confidential information
b)
B. Gossip
c)
C.Eavesdropping
d)
D. Pertinent information
21.
21. Which of the following is an effective way to reduce stress?
a)
A. Excessive use of alcohol
b)
B. Complaining to coworkers about problems in the office
c)
C. Proper diet, sleep, and exercise
d)
D. Agreeing to do everything and anything that people ask of you
22.
22. Following laws, being ethical, having good work ethics, and having the skills to do your job is known as:
a)
A. Teamwork
b)
B. Time management
c)
C. Consideration
d)
D. Professionalism
23.
23. A patient tells you that he has been passing blood when he urinates but did not mention this when scheduling his appointment.
a)
A. You should remind him to mention it to the physician when he enters the exam room
b)
B. You should tell a fellow medical assistant
c)
C. You should tell the nurse, and inquire about obtaining a urine specimen from the patient
d)
D. You should interrupt the physician from seeing another patient to report this ASAP
24.
24. You can refuse a delegated task if:
a)
A. You are busy
b)
B. You do not like performing that task
c)
C. The task is outside your scope of practice
d)
D. You are about to go on your lunch break
25.
25. If a medical assistant has a question about his assignment, he should ask ________________ for clarification.
a)
A. The director of nursing
b)
B. The patient's physician
c)
C. The nurse
d)
D. The unit secretary
26.
26. Which of the following describes being competent?
a)
A. Having the necessary ability, knowledge, or skills to perform a task safely and accurately
b)
B. Being hardworking and on time for work
c)
C. Delegating a task to another person if you do not have the time to complete it yourself
d)
D. Doing a task when told to do so
27.
27. A medical assistant who works as an administrative assistant at an assisted living facility knows that patients reside there because...
a)
A. They require care while recovering from surgery
b)
B. They need help with their activities of daily living like bathing, dressing, eating, etc.
c)
C. They need care in their private homes
d)
D. They have a life expectancy of 6 months or less
28.
28. As a health care worker, your hygiene, grooming, and dress...
a)
A. Should be up to date with the latest fashion
b)
B. Does not matter one way or another
c)
C. Should be a personal statement of your style, and taste in jewelry
d)
D. Should reflect pride in yourself and your job
29.
29. As a medical assistant, which of the following are you NOT responsible for:
a)
A. Assisting with wound care
b)
B. Giving oral medications and injections per MD orders
c)
C. Telephoning patients to remind them of their appts
d)
D. Providing care to meet patients' hygiene needs
30.
30. You discuss your patient's diagnosis with the patient in the exam room next door. This is:
a)
A. Boundary crossing
b)
B. Invasion of privacy
c)
C. Slander
d)
D. Courtesy
31.
31. A nurse assigns you a procedure that is beyond your scope of practice. What should you do?
a)
A. Perform the task to the best of your ability
b)
B. Ignore the request from the nurse
c)
C. Politely and respectfully, refuse the task
d)
D. Ask other coworkers what you should do about it
32.
32. Which of the following is the proper way to answer a patient's call signal?
a)
A. Call out to the patient that you will be there in a minute
b)
B. Call out to a coworker, asking them to respond to the call signal
c)
C. Tell the nurse to respond to the call signal
d)
D. Respond promptly and approach the patient in a respectful and friendly way
33.
33. Showing and having concern for a person is:
a)
A. Caring
b)
B. Enthusiasm
c)
C. Respect
d)
D. Empathy
34.
34. As a medical assistant working in a hospital, you are part of:
a)
A. The case management team
b)
B. The nursing team
c)
C. The dietary team
d)
D. The patient volunteer team
35.
35. You may lose your medical assistant certification
a)
A. If you are late to work
b)
B. If you decline to give family members confidential information
c)
C. If you provide unsafe care
d)
D. If you voice a legitimate concern to your supervisor
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