WorksheetsPI weekly activity
Total questions: 20
Worksheet time: 14mins
How do you proceed with the investigation
Send it to still check
Continue as normal
Call both parties and send tracer to PCIS for a follow up.
Call consignee and refer them to 1-800-692-7753 (1-800-MY-APPLE) and then cancel investigation
Do we need a name of who received the package in a Driver release investigation?
(a)
Which is the correct classification?
Driver release
misdelivery
Lost in UPS Access Point
Denial of signature
Address discrepancy
What happens if we don't convert an investigation to a full shipper's investigation when the consignee was the inquirer?
It will close as NRD
It will be paid to the consignee.
It will close as SAR.
Correct classification...
Misdelivery
Driver release
missed signature
Denial of signature
What if package is located in the Access Point?
We call the consignee letting them know that the package is in the Access Point and if he/she can go and pick it up. We send the investigation to still check waiting for the pick up scan in order to close the investigation.
We cancel the investigation
We call the shipper and cancel investigation.
We reschedule it until new scan.
When do we consider an Indirect delivery?
When the package was left without a signature
When the package was returned and driver obtained a name and a physical signature of the person who WILLINGLY received it
When the driver intentionally delivered the package to a neighboring location (e.g. neighbor, leasing office, front desk, etc.) and obtained a name and a physical signature of the person who WILLINGLY received it
When the package was misdelivered and there is a signature of who received the package
When the apartment number is missind in the delivery match folder
Which is the correct classification for a package with an exception ORIGIN DWS only?
(a)
How do you recognize a No Record Except Pickup investigation? (Mark all that apply)
Drop-off scan
No information available regarding the package
Only “Billing Info Received” displays
No Further Record
How many signatures do I have to get in a Denial of signature investigation to close it as positive?
(a)
Who should we call in a misdelivered investigation?
(a)
Which is the correct classification for a RS-1 service type package that has a Destination scan, but no delivery scan?
(a)
Whose information can be in the Review Notification section on the investigation?
(a)
Which is the correct Chronological order?
Expert searches, customer contacts, ARES search
LCE task, expert searches, customer contacts
LCE task, call theconsignee, expert searches, call the shipper
What are the steps to follow if you are able to find a complete match for a package in the ARES Lost and Found expert search?
Contact shipper, confirm RTS or FTC, void package, cancel investigation
Contact shipper, confirm RTS or FTC, void package, select the option Insufficient MD in ARES Lost and Found expert search, click Done to close investigation
Contact shipper, confirm RTS or FTC, void package, reschedule investigation waiting for POD to close positive
Contact shipper, confirm RTS or FTC, void package, select the option Found in ARES Lost and Found expert search, click Done to close investigation
Contact shipper, confirm RTS or FTC, void package, select the option Insufficient MD in ARES Lost and Found expert search, send it to still check.
What classification would you choose for a package that has an agent location scan only?
(a)
When do we use the still check button?
When a Loss investigation is not claim eligible
When last scan for package was one day before
When a DFU has a new movement
When the package is at UAP and you already notified the consignee to go and pick it up.
All of them apply
What are the steps to follow to reopen a DFU investigation that has been closed positive per center response twice? One AR case has already been sent to dispute center response.
Cancel investigation
Reopen package and simulate calls, Create and send a new AR case, Send form 4279 - email to district security, Issue DFU again
Reopen package and simulate calls, Reopen AR case previously sent and assign case to the center again, Send form 4279 - email to district security
Issue DFU again
What do you do with this scenario?
Call the shipper and notify the package was delivered to the postal office and cancel the investigation.
Continue with investigation as normal
Call consignee and notify package was delivered to the postal office and closed investigation as CAR.
Close as positive, CAR.
Which should be the correct remark for this center response?
Bad center response
Good center response: package was never received, claim will be issued
Good center response
Bad center response: cnee states CCNR
