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WorksheetsTraininig
Total questions: 20
Worksheet time: 17mins
How many days a customer has to create a return label?
45 days
60 days
30 days
All the time he wants
How many hours do you need to be online?
2 hours
8 hours
6 hours
what is online time?
Select each logo for the brand
Roxy
Dc shoes
Billabong
RVCA
Quiksilver
One of the exclusive carriers for Canada is: (a)
How much is the value of 200 points
$14.99 of $25
$30 of $50
$15 of $25
$50 of $75
What points are part of your bonus?
QA
Online time
Attitude
height
CSAT
Mention one of the shipping methods we have.
Are we able to provide UPS return labels to any customer regardless of any situation ?
YES
NO
How much is the time we have to cancel the order once it has been placed ?
We don't cancel
15 minutes
30 minutes
all day
In which situations can we provide a UPS return label for Canada orders.
Select the Canadian carriers
What system do we use to check loyalty accounts?
Newstore
Ecom
OOBO
Name some code restrictions that we have
Customer has a damaged item. Provide me the steps to properly assist him.
What's the maximum amount for a refund on a defective item without returning it
$34.99
$35
$50
$20
Processing time frame for expedite orders
24 hours
1-2 business days
3-4 business days
one week
How many days it takes for an order with standard shipping to be delivered after being shipped.
2-5 business days
1-2 business days
7-10 business days
5-7 business days
How many days does an RTS takes to be refunded?
7-10 business days
5-7 business days
2 weeks
What refund?
What do you think about the environment in this work?
This place is Mid
Nah! Other call centers are way better
This places looks fire!
Give me my permanent contract
One topic you would like to see again.
