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Perhotelan Semester 2

Total questions: 25

Worksheet time: 14mins

Name
Class
Date
1.

Telephone Message

For : Mr. Graham

Date : 10/6/2000 Time: 12.00

From : Ms. Kim Beverly

Department of Agriculture

Phone : 555-7501

Message: Please ring him. Urgent. Tell him If I have received his facsimile.

Taken by : Anita


1. Based on the telephone message form, who's the message for? It's for ...


a)

A. Ms. Kim Beverly

b)

B. Mr. Graham

c)

C. Anita

d)

D. Urgent

2.

9. Operator :Pemalang Hotel. Can I help you?

Chandra : Good morning, . . .

Operator : I’m sorry he’s out now. May I have your name, please?

Chandra : This is Chandra.


a)

A.I want to see Mr.Andi.

b)

B.Can I help you Mr.Andi?

c)

C.I would like to meet Mr.Andi, please

d)

D.Could you put me through to Mr.Andi, please?

3.

Aryo: “Good morning. This is Aryo calling. May I talk to Mr. Agus, please?”


Receptionist: “ …...... I’ll try to put you through to Mr. Agus at his office.”

a)

It’s all right

b)

Hold the line, please

c)

Wait an hour, please

d)

Sorry to keep you waiting

4.

Caller: “Hello .........… “


Nita: “I’m sorry, he is out. Could you call back at four?”


Caller: “Alrigt. Thank you”

a)

Could you speak to Mr. Aziz, please?

b)

Can I take a message from you?

c)

Could I speak to Mr. Aziz, please?

d)

Would you like to call him again?

5.

Mr. Feri: “Hello, this is Feri from the ATP inc. May I talk to Mr. Roger?”


Receptionist: “….... He isn’t available right now.”

a)

Speaking

b)

He isn’t here

c)

I’m sorry

d)

You’ve got a message

6.

" Hello, I'm Miranda, is this Fave Hotel California?

I'd like to book a room for my family tomorrow"

that sentence show the _________of Reservation

a)

Responding and Closing

b)

Opening and Booking

c)

Tariff and Booking

d)

Opening and closing

7.

How much.........per night?

What about Deluxe room?

a)

Rate

b)

Price

c)

Cost

d)

Charge

8.

I have a _____________ for 8:00 pm for two people at the restaurant.

a)

single

b)

reservation

c)

tour

d)

transport

9.

What is room rate?

a)

the price you pay for a room in a hotel

b)

digit number on the back of a credit card , used when paying for something

c)

the process by which someone is moved from one place to another

10.

I'd like to (a)   a room for two people.

11.

Can I (a)   your name, please?

My name is HELLEN.

12.

I'd like to book accommodation (a)   five nights.

13.

We tend to stay in this city for four nights (a)   Friday to Tuesday.

14.

The hotel closes for six weeks (a)   winter.

15.

I always like to________ a double room when I travel.

a)

order

b)

book

c)

charge

16.

Luxury boutique hotels are just ________ for rich and wealthy people

a)

affordable

b)

choose

c)

overpriced

17.

CHOOSE THE RIGHT NAME:

a)

A PILLOW

b)

A SUITCASE

c)

A TOWEL

18.

CHOOSE THE RIGHT NAME:

a)

A RESTAURANT

b)

RECEPTION

c)

A PARKING LOT

19.

CHOOSE THE RIGHT NAME:

a)

A SPA

b)

A YARD

c)

A GYM

20.
Where can you check out?
a)
a hotel
b)
a room
c)
a caravan
d)
a campside
21.
You are in a hotel room and you want to drink something. Which one do you call?
a)
organised tour
b)
car parking
c)
room service
d)
bed & breakfast
22.
We want to book a/an ______ for our holiday in a nice hotel.
a)
double room
b)
campsite
c)
caravan
d)
apartment
23.

March is the _________ month of the year.

a)

First

b)

Third

c)

Fifth

24.

What number is this?

a)

eight

b)

eighth

c)

eighty

25.

Select the correct option: twelfth

a)
b)
c)