WorksheetsSWAS Quiz
Total questions: 20
Worksheet time: 10mins
Service is the act of assisting someone's needs, in this case, is a
Customer.
Patient.
Passenger.
Tourist
Which sector DOES NOT belong to the Service Industry?
Accommodation.
Engineering.
Food & Beverage
Retail.
An example of a company in the transportation sector is
Audi.
Jaguar.
Food Panda.
Tower Transit.
A service provider that treats a guest as if they are in their own home is known as
Affability.
Cordiality.
Generosity.
Hospitality.
Staff in the hotel who assist guest with travel enquiries and bookings of attraction tickets is known as
Bellman.
Concierge.
Front Office Agent.
Room Attendant.
Jollibee and Shake Shack are examples of
Cafes.
Fast Food.
Food Courts.
Restaurant.
This famous attraction in Italy is known as
Colosseum
Eiffel Tower.
Great Wall.
Pisa Tower.
Booking of the tour package, attractions tickets and transport tickets are sectors found in
Travel Industry.
Tourism Industry.
Hospitality Industry.
Food and Beverage Industry.
Tourists are essential to a country because they can help to create jobs in industries such as
attraction, education retail and transportation.
attraction, education, property and transportation.
attraction, hospitality, property and transportation.
attraction, hospitality, retail and transportation.
The location for organising MICE events is known as
Marina Bay Sands.
Singapore Expo.
Suntec City.
World Trade Centre.
Which ONE of the following retail categories is Gain City classified under?
Accessories.
Electronics.
Fashion.
Lifestyle.
Which ONE of the following is considered a support service?
Engineering Service.
Food and Beverage Service.
MICE Service.
Retail Service.
Excellent customer service is important is because
customers are less discerning.
employees will look for other jobs.
there is a lack of competition.
satisfied customers spread the word.
A basic service model involving steps in a service chain is known as
JEMS.
GST.
MART.
STAR.
One of the changes in consumer behaviour toward service is the preference of
Drinking coffe at Starbucks.
Queueing for Michelin food.
Shopping at shopping mall.
Shopping online.
Which one of the following is NOT an attribute of a service professional?
Grooming and Posture.
Knowledge, Skills and Attitude.
Nationality
Service Language.
Good grooming standards include
Creased shirt.
Exposed Tattoo.
Light make-up.
Multiple ear ring.
Which ONE of the following is an important attribute of a service professional?
Attitude.
Aptitude.
Characteristic.
Values.
This attraction in Sentosa is known as
Adventure Cove.
iFly.
Mega Adventure Park.
Skyline Luge.
Which ONE of the following countries is a famous shopping haven in the Asia Pacific Region?
France.
Italy.
Monaco.
Singapore.
