WorksheetsBusiness English Writing Skill Test
Total questions: 24
Worksheet time: 20mins
When you need to request for information, what is the best document to use?
Telephone conversation
Letter of Complaint
Letter of Enquiry
Memo
When you write a letter of complaint, you need to:
Describe the problem
Include your payment
Describe the outcome you want
Show your anger to the person reading the letter
Attach a copy of relevant documents
What piece of information should you write to ensure your letter goes to the correct person?
Your name
The name of the recipient
The department of the recipient
The title of the recipient
Which is correct?
We are sincerely apologise for the unpleasant stay
We sincerely apologise for the unpleasant stay
Which is better?
Regarding to your email, we sincerely appreciate for your feedback on our Hotel
Thank you for your feedback on your stay at our Hotel
Which is correct?
We always strike to ensure that our customers receive the best service possible
We always strive to ensure that our customers receive the best service possible
Which is better?
We can't refund based on your situation.
We are unable to provide a refund due to our Company's policy.
Which is correct?
I and my colleague will be happy to see you.
My colleague and I will be happy to see you.
Which is correct?
Please do not hesitate to contact us if have any further questions and concerns.
Please do not hesitate to contact us if have any further questions or concerns.
Please do not hesitate to contact us if you have any further questions or concerns.
Which is better?
I ensure that you will be happy with the service this time.
I am sure that you will be happy with the service this time.
I am certain that you will be happy with the service this time.
In an email, your main purpose should be included:
in the opening paragraph of the email
in the middle of the email, after an introduction
as a conclusion at the end of the email
Kindly be informed (a) I will be in a meeting.
(a) last week's meeting, we have decided to proceed with our plan.
(a) to the above mentioned subject, please also include the prices in the proposal.
(a) his confidence is down, he still reports good numbers.
He is excited about the new promotion and looking forward to (a) new responsibilities.
(a) the project manager was off sick, the project was delayed for two weeks.
We appreciate your (a) response to this matter.
A client sent you a request to present some samples from your work. How would you reply in an email to the client?
I will attend on time and present the samples to your team.
Thank you for allowing me to send the samples. I will be pleased to introduce them to your team.
Samples are ready, what time is suitable for you and your team?
When people ask you about everything instead of directly contacting the appropriate person, your reply in an email should be like:
Thanks for reaching out. I'd be happy to connect you with someone who could best help you regarding this information.
Thanks for reaching out. Unfortunately, that's not my area of expertise. Please contact the right department for your information.
Thanks for reaching out. Sorry you reached the wrong department. Would you like me to connect you with someone who could help?
When you receive last-minute requests, you should reply in an email saying:
I apologize, but I will have to say "No" to this request as it is a very short notice and I have already committed myself to other requests.
I would love to help you out, but I already made commitments to other requests to be completed today.
Sorry, but this is a short notice for me, can you please plan ahead the requests next time.
When you're given a short deadline for a project delivery, you should reply in an email saying:
We all know that this is a high priority project. I was wondering who else can you consider to deliver it.
I understand how important this is, but I am afraid that quality will be affected due to the short deadline.
I know this project is a high priority. If I could have a few more time, I could deliver something of higher quality.
Which sentence is correct?
We thought about your proposal for a long time, we've decided to reject it.
Having considered your proposal for a long time, we've decided to reject it.
Have thought about your proposal for a long time, we've decided to reject it.
A formal way to apologize for not attending a meeting is:
Unfortunately, due to a prior commitment that I am unable to change, I will not be able to attend the meeting.
I'm afraid that I can't make tomorrow's meeting. Something very important has just come up.
