Companies learn about competitors, understand their potential customers’ needs and wants, and ensure the company is ready for sales during the ________________ step of the sales process.

In the ____________________ step of the sales process, salespeople identify potential customers and collect information about them.

When the salesperson meets the potential customer and assesses if they are a good candidate for the company’s product or service is the ___________________ sales process step.

_________________ is the sales process step where the salesperson describes how and why the product meets the customer's needs and wants.

The step of the sales process when the salesperson answers customer questions is:

The step of the sales process where the customer is asked for the sale is:

The step of the sales process when the salesperson reaches back out to the customer to make sure they are satisfied with their purchase is:

The process of a salesperson contacting individuals who have not previously known about or shown interest in a product or service is:

A technique where salespeople ask customers if they would like to purchase additional, complementary products or services is:

A close and harmonious relationship is:

A personal or emotional connection between a customer and a business is:

The idea of customers wanting to be like people who are similar to them is:

Giving someone something so they feel compelled to give something back in return is: