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Consumer Buying Behaviour (BA1112F)

Total questions: 20

Worksheet time: 10mins

Name
Class
Date
1.

A person's buying decisions are influenced by personal characteristics such as gender, age, subculture, personality, and self-concept.

a)

TRUE

b)

FALSE

2.

Demographic characteristics are strongly related to consumer behavior in the marketplace.

a)

TRUE

b)

FALSE

3.

While marketing managers would like to think they play a role, only consumers can reduce their cognitive dissonance.

a)

TRUE

b)

FALSE

4.

If consumer behaviour is not well understood, a marketer will have difficulty creating an appropriate marketing mix because of the associated uncertainty.

a)

TRUE

b)

FALSE

5.

A stimulus is a unit input from either external or internal source that can affect sight, smell, taste, touch, or hearing.

a)

TRUE

b)

FALSE

6.

In high involvement buying situations, consumers learn in an almost random fashion, by buying product first and then evaluating them.

a)

TRUE

b)

FALSE

7.

Learning is the process that creates changes in behaviour, immediate or expected, through experiences only.

a)

TRUE

b)

FALSE

8.

Evoked set is a group of brands, resulting from an information search, from which buyers can choose.

a)

TRUE

b)

FALSE

9.

Information search is the first step in the consumer decision making process.

a)

TRUE

b)

FALSE

10.

A person's buying choices are further influenced by four major psychological factors: motivation, perception, learning, and beliefs and attitudes.

a)

TRUE

b)

FALSE

11.

When Aisyah goes to the grocery store each week, she buys the same brands of bread, breakfast cereals, and orange juice. This type of buying behaviour is called:

a)

Motivational response

b)

Situation convenience

c)

Limited Decision Making

d)

Routine Response Behaviour

12.

People tend to be more satisfied with a purchase if.....

a)

An information search was involved

b)

They feel less competent in their daily lives

c)

Cognitive dissonance develops

d)

Their inconsistency among opinions and values

13.

An external information search is especially important when:

a)

There is a great deal of past experience

b)

There is a risk of making an incorrect decision

c)

Buying frequently purchased, low cost item

d)

There is little risk in making incorrect mistake

14.

Josh saw an advertisement of a new and improved cold medicine. He went to the store that day and bought that remedy. The process that creates changes in Josh's behaviour, immediate or expected, through experience and practice is called:

a)

Consumer decision making

b)

Perception

c)

Learning

d)

Attitudes

15.

Fateema tends to buy the same brand of toothpaste, soap, and tissues product as her, which is often the strongest source of group influence upon individual for product purchases.

a)

Psychographics group

b)

Social class

c)

Subculture

d)

Family

16.

All consumer buying decisions generally fall along a continuum of three broad categories:

a)

Routine response behaviour, limited decision making, and intensive decision making

b)

Intensive decision making, limited decision making, and extensive decision making.

c)

Routine response behaviour, intensive decision making, and extensive decision making

d)

Routine response behaviour, limited decision making, and extensive decision making.

17.

Attitudes, motivation, and learning influence consumer decision-making. These factors are best classified as:

a)

Cultural

b)

Psychological

c)

Individual

d)

Social

18.

Buyer's decisions are influenced by __________ such as the buyer's age and life-cycle stage, occupation, economic situation, lifestyle, and personality and self-concept.

a)

Learning

b)

Habitual buying behaviour

c)

Variety-seeking buying behaviour

d)

Personal characteristics

19.

Buyer's decisions are influenced by such as the buyer's age and life-cycle stage, occupation, economic situation, lifestyle, and personality and self-concept. They are __________.

a)

Belief and attitude

b)

Perception and personality

c)

Age and life cycle stage

d)

Groups and learning

20.

After a need or want is recognized, a consumer may be motivated to clarify the options available and generate an evoked set of brands. This occurs during which part of the consumer decision-making process?

a)

Evaluation of alternatives

b)

Information search

c)

Need recognition

d)

Consideration stage