WorksheetsConsumer Buying Behaviour (BA1112F)
Total questions: 20
Worksheet time: 10mins
A person's buying decisions are influenced by personal characteristics such as gender, age, subculture, personality, and self-concept.
TRUE
FALSE
Demographic characteristics are strongly related to consumer behavior in the marketplace.
TRUE
FALSE
While marketing managers would like to think they play a role, only consumers can reduce their cognitive dissonance.
TRUE
FALSE
If consumer behaviour is not well understood, a marketer will have difficulty creating an appropriate marketing mix because of the associated uncertainty.
TRUE
FALSE
A stimulus is a unit input from either external or internal source that can affect sight, smell, taste, touch, or hearing.
TRUE
FALSE
In high involvement buying situations, consumers learn in an almost random fashion, by buying product first and then evaluating them.
TRUE
FALSE
Learning is the process that creates changes in behaviour, immediate or expected, through experiences only.
TRUE
FALSE
Evoked set is a group of brands, resulting from an information search, from which buyers can choose.
TRUE
FALSE
Information search is the first step in the consumer decision making process.
TRUE
FALSE
A person's buying choices are further influenced by four major psychological factors: motivation, perception, learning, and beliefs and attitudes.
TRUE
FALSE
When Aisyah goes to the grocery store each week, she buys the same brands of bread, breakfast cereals, and orange juice. This type of buying behaviour is called:
Motivational response
Situation convenience
Limited Decision Making
Routine Response Behaviour
People tend to be more satisfied with a purchase if.....
An information search was involved
They feel less competent in their daily lives
Cognitive dissonance develops
Their inconsistency among opinions and values
An external information search is especially important when:
There is a great deal of past experience
There is a risk of making an incorrect decision
Buying frequently purchased, low cost item
There is little risk in making incorrect mistake
Josh saw an advertisement of a new and improved cold medicine. He went to the store that day and bought that remedy. The process that creates changes in Josh's behaviour, immediate or expected, through experience and practice is called:
Consumer decision making
Perception
Learning
Attitudes
Fateema tends to buy the same brand of toothpaste, soap, and tissues product as her, which is often the strongest source of group influence upon individual for product purchases.
Psychographics group
Social class
Subculture
Family
All consumer buying decisions generally fall along a continuum of three broad categories:
Routine response behaviour, limited decision making, and intensive decision making
Intensive decision making, limited decision making, and extensive decision making.
Routine response behaviour, intensive decision making, and extensive decision making
Routine response behaviour, limited decision making, and extensive decision making.
Attitudes, motivation, and learning influence consumer decision-making. These factors are best classified as:
Cultural
Psychological
Individual
Social
Buyer's decisions are influenced by __________ such as the buyer's age and life-cycle stage, occupation, economic situation, lifestyle, and personality and self-concept.
Learning
Habitual buying behaviour
Variety-seeking buying behaviour
Personal characteristics
Buyer's decisions are influenced by such as the buyer's age and life-cycle stage, occupation, economic situation, lifestyle, and personality and self-concept. They are __________.
Belief and attitude
Perception and personality
Age and life cycle stage
Groups and learning
After a need or want is recognized, a consumer may be motivated to clarify the options available and generate an evoked set of brands. This occurs during which part of the consumer decision-making process?
Evaluation of alternatives
Information search
Need recognition
Consideration stage
