WorksheetsPerformance Management Skills
Total questions: 10
Worksheet time: 5mins
Name
Class
Date
1.
Coaching is a day-to-day function that, among other things, involves observing performance and complimenting good work.
a)
TRUE
b)
FALSE
2.
The amiable coaching style involves telling the employee exactly what to do.
a)
TRUE
b)
FALSE
3.
Coaches who use a persuading style often try to sell what they want the employee to do.
a)
TRUE
b)
FALSE
4.
The driver coaching style is the most effective coaching style to use.
a)
TRUE
b)
FALSE
5.
Documentation of employee development can include memos, letters, e-mail messages, handwritten notes, comments, observations, descriptions, and evaluations provided by colleagues.
a)
TRUE
b)
FALSE
6.
Coaching consists of which of the following behaviors?
a)
Giving advice, guiding employees, giving employees confidence, and helping them to gain better competence
b)
Directing employees, punishing employees, and ensuring they get their job done
c)
Guiding performance, planning daily activities, designing on-the-job training, and punishing employees
d)
None of the above
7.
_____________ is the coaching behavior that involves rewarding an employee's positive performance.
a)
Giving feedback
b)
Motivating employees
c)
Documenting performance
d)
Developing employees
8.
Coaches who favor the _______________ style of coaching want employees to be happy and to do what feels right for them.
a)
persuading
b)
directing
c)
amiable
d)
analyzing
9.
Coaches who favor the ________________ style of coaching follow rules and procedures before providing a recommendation.
a)
persuading
b)
directing
c)
amiable
d)
analyzing
10.
When delivering feedback, managers should give a(n) __________ first and a(n) _____________second.
a)
evaluation; description
b)
description; evaluation
c)
evaluation; punishment
d)
none of the above
100 %
