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WorksheetsQUIZ TQM MAC 2023
Total questions: 15
Worksheet time: 22mins
Continuous improvement means...
constantly introducing small incremental changes in a business in order to improve quality and/or efficiency.
Introducing big changes in a business in order to improve quality and/or efficiency.
Introducing changes only when needed in order to improve quality and/or efficiency
What is the main objective of the Poka-Yoke?
Carry out product inspections
Eliminate operations that are performed during the manufacture of a product
Focus a process or finish a product by reducing or eliminating defects
Designing a process so that it can only be performed correctly
Who determines the level of quality of a product/service?
The supplier
The CEO
The quality control manager
The customer
Other than improving the quality of the product, what other advantage is there to using quality circles?
They are cheap to run
They can motivate staff who feel involved and responsible
They improve the quality of the product
Means that managers don't have to be involved
Which of the following are key components of a Total Quality Management system?
Individual responsibility, incremental improvement, use of raw data
Collective responsibility, continual improvement, use of raw data
Group responsibility, staged improvement, knowledge
Involves everyone, continual improvement, use of data and knowledge
Which one is not part of kaizen process?
Standardize Process
Celebrate Success
Develop System
The Kaizen tool that involves, first-hand observation is
Six Sigma
Gemba
5S
TPM
Which of the following is general Kanban practices
Visualize
Limit WIP
improve and evolve
All of the above
Value Stream Mapping is a tool that help you to
See how much value you add
See and understand the flow of material and information
See the core value of the company
See the what is the most important value
The actual time it takes to complete one job cycle is called as
Cycle Time
Processing Time
Lead Time
Takt Time
Based on the picture given, what is included in the Value Stream Mapping component?
Information Flow, Transportation Flow, Time
Customer-Supplier Flow, Process Flow, Lead Time Flow
Information Flow, Material Flow, Time
Customer-Supplier Flow, Transportation Flow, Lead Time Flow
The following are waste /muda in an organization :
a) People waiting on material or equipment
b) unused records in a database
c) creating reports no one reads
d) requiring unnecessary signatures on a document
Identify the waste
Waiting, Motion , Defect, Overprocessing
Motion, Defect , Overproduction, Overprocessing
Waiting , Inventory , Overproduction, Overprocessing
Transport, Waiting , Inventory , Overproduction,
The following are the benefits of Employee Empowerment except:
cost benefit
improved work outcomes
decrease employee retention
increased employee satisfaction
Why is Kanban considered a method of Continuous Improvement?
Because there is visibility of the workflow.
Because it is based on a Minimum Viable Product.
Because it recommends the use of Plan, Do, Check and Act.
Because the Product Backlog is in continuous refinement.
