WorksheetsCommercial Correspondence Test
Total questions: 31
Worksheet time: 23mins
Which one is a business letter?
letter to customer
letter to teacher
letter to boss
letter to friend
What is inside address?
The sender's address
The receiver's address
An address that is written inside a letter
Which one is a statement for the introduction of a letter?
Would you please send me a price list.
It was a pleasure meeting you in London last month.
We are writing to inform you.
Please find enclosed our price list.
Fax is a short form of..................
facsimile
facts
fast correspondence
fast and friendly mails
If you were writing a letter to Mr Peter Smith, the salutation would be:
Dear (a) (b)
Which is the correct order of an inside address?
house
street
country
city
Which is not correct about sender's address?
in the top right-hand corner
in the blocked style
placed below inside address
no punctuation
P.P means .........
Someone signs on behalf of someone
Price per items
Person per pro
If you send copies to many people at one time but you don't want the receivers know that, ..........should be added.
c.c
b.c.c
The tone of your professional correspondence should not be _____; it should be ______.
professional; sloppy
casual; professional
helpful; firm
firm; helpful
In correspondence, who do we use “Mrs”?
married woman
unmarried woman
all woman
What part of the business letter identifies the address of the person composing/writing the letter?
Letterhead
Reference Line
Subject Line
Enclosure
inside address
Which part of a letter that identifies the address of the person receiving the letter?
Letterhead
Reference Line
Subject Line
Enclosure
inside address
Which date is correctly typed for a letter?
May 2021
19 May 2021
May 19' 2021
May 2021, the 19th
The 19th of May 2021
What c.c. in business letter stands for?
complimentary close
carbon copy
complimentary copy
conclusion close
courtesy close
What do you usually write as salutation if you don't know who will be receiving your letter?
Dear Sir or Madam,
Dear Mr./ Ms,
Dear Mr. Smith
Dear James
Dear Sir James
Label each part of a correspondence.
1.
Greeting/Salutation
2.
Body
3.
Closing
4.
Signature
What is the right sequence for an enquiry?
salutation
thanking and stating the reference
informing terms and conditions
ending
Choose the CORRECT word below to complete the sentence.
"You were __________________ to us by Mr John, who is the sales manager of company Worldwide.
advised
told
recommended
provided
If your equipment meets our required ________________, we will place a substantial order
qualities
requirements
standards
characteristics
Which one is the enquiries letter function?
To ask the other companies staff daily activities
To ask the other companies' staff salary
To ask some information of other companies' product
To ask the other companies weaknesses
"We hope to hear from you in the near future".
The example is part of ...
opening of the letter
note
middle of the letter
closing
"Could you please give me more information about course BL 362, which appears in the language-learning section of your summer prospectus?"
The example expresses ...
asking for catalogues, price lists
asking for samples, patters and demonstrations
asking for goods on approval or on sale or return
asking for details
"We would also appreciate it if you could send some samples of the material so that we can examine the texture and quality."
This example expresses ...
asking for samples, patterns, and demonstrations
asking for an estimate or tender
asking for catalogues, price list
asking for good on approval, or on sale or return
"Please would you send me an up-to-date price list for your building materials".
This expression is part of ...
asking for details
asking for goods on approval or on sale or return
asking for samples, patterns, and demonstrations
asking for catalogue, price list
"Please contact us again if you have any questions, using the above telephone number or email address."
closing
middle of the letter
the information from a replying letter
opening of the letter
"Thank you for your enquiry of 6 June 2019 in which you asked about ..."
This example represents part of ...
closing
middle of the letter
opening
"selling" the product
"We hope to hear from you again soon, and can assure you that your order will be dealt with promptly."
This example represents part of ...
opening
asking the information
middle of letter
closing
"We enclose our summer catalogue, which unfortunately is only published in English. However, we have included a German translation."
This example represents ...
arranging demonstrations and visits
referring the customer to another place
sugesting alternatives
sending catalogues, price lists, prospectuses and sample
"We have enclosed full details of the Laren Welder, but a demonstration would be necessary to show you its full capabilities. We, therefore, suggest that you visit our centre in Birmingham, where the equipment is set up."
This example represents ...
sending catalogues, price list, prospectuses and samples
arranging demonstrations and visits
referring the customer to another place
suggestion alternatives
"I regret to say that we no longer produce the type of stapler you refer to as there is no longer sufficient demand for it. I am sorry we can not help you."
The example represents ...
confirming that you can help
"selling" your product
referring the customer to another place
sending catalogues and price list
