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WorksheetsJPCron Sales Training Week 1 Recap
Total questions: 20
Worksheet time: 11mins
What's the industry JPCRON specializes in?
Products and Consulting.
Information technology for web.
Manufacturing of Chromium based alloys.
Tourism and Transportation.
Choose the 3 major airports serving New York City
LGW
JFK
IKR
LGA
EWR
Choose the 3 major airlines of the USA.
AK
AA
UA
DL
BA
What is the main role of the Ticketing Desk?
Collects the bag at the boarding gate.
Issues the boarding passes.
Recommends destinations, sells tickets, answers the passenger's query regarding the ticket or destination.
Ensures that the bags passengers check in are routed to the correct destination.
The promotional price is...
An extremely cheap flight that doesn't exist.
A sales promotion technique that involves reducing the price of the product or service in order to attract more customers & increase the sales volume.
A trap for the customers to come to the agent and ask for a flight.
A kind of advertisement for the agents to have a continuous job.
Travel Protection is applicable for:
Gurufare
Ovago
Priceline
Wowfare
Book With Kayak
What is the main condition for the flight if the UM service is required?
The flight offered by us has to be provided by with one single airline.
The parents of the child should travel with their kid.
There are no restrictions for the flights in this case.
The customer is required to pay a fee to us for the service.
What are Separate Tickets?
Flights that are built and booked together under one PNR.
Round trip flight with a bonus flight included.
Connecting flights that cannot be separated.
Flights that are built and booked separately.
They are the ones who have poor listening skills, they talk and want to be listened to.
Analyst
Drivers
Amiables
Expressives
"I am not trying to sell anything right now, so let's go through it once again."
It's referred to as:
Trial Close
Hot Button Close
Invitational Close
The Approach Close
The buyer convinces the salesperson to sell - this method is called:
Sandler Sale
Challenger Sale
Trial Sale
Application Sale
Identify the most common reasons why prospects say the price is too high.
They might not be looking to buy a product like yours.
They don't have enough money or don't want to pay your price.
They might not be interested in general, but don't want to say that.
All of the above.
What is Smart Search?
A tool to access GDS.
An app used by SMART subscribers to search for their potential partners.
A search tool that the agent has to share with the customer.
A search tool to search for flights.
Who creates the PNR?
Verifying Department.
The ALT Team.
Experts
Ticketing Department.
Identify 3 correct statements for the published fare:
Customers can't find it online.
The price of the ticket doesn't increase closer to the departure date.
A price which is available to the public.
The price increases closer to the departure date.
Customers can find it online or by calling the airline directly.
Select the prerequisites needed for Requesting Assistance from the Experts: (multiple choice)
Customer's preferences.
Add at least 2-3 options from Smart Search.
Search for the market price regarding flights meeting customer's preferences.
Customer's Middle Name.
Use Call Expert Button prior connecting to the customer and getting their preferences.
If the agent got in touch with the client, then the follow-up should be completed for:
1 Day
2 Days
3 Days
4 Days
What type of penalties agents can receive for non-compliance with RCB?
Net Penalty
Notification
Warnings
Points
All of the above
What department is responsible for special requests (meal, seat, or wheelchair assignment)?
Original Agent
Another Sales Agent
Support Team
Airline Company
Choose the thing the agent should avoid while writing a business email.
Be specific about the purpose of the email.
Check your email for spelling and grammar mistakes before sending it.
Use a short subject.
Use abbreviations like "ur", "2b".
