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WorksheetsOps Townhall
Total questions: 14
Worksheet time: 7mins
How many TA requests have we gotten to date this year?
21
35
28
How many tickets do we get a week from Pros?
172
152
139
On average, How many voice over projects get QC’d every week?
1204
1147
1113
What categories do we support?
VO and Audio Ads in the old fulfillment
All categories in the old fulfillment
Anything that comes our way
All Audio in the old and new fulfillment
How many projects have raised a flag and needed our assistance in Q1?
1,435 VOs (13%) and 507 Audio Ads (47%)
3,678 VOs (23%) and 907 Audio Ads (99%)
We don’t have flags in the old fulfillment
All projects raise at least a flag
In an existing thread, you want to tag the Tier 1 and Tier 2 team. What @ should you use?
@cx-lead
@cx-team
@cx-specialops
@cxautomated
What’s makes a client a tier 1?
Them asking for being tier 1
The expenses -or projection of expenses- from the client
Their domain
Having a CLON or KAM assigned
How many Zendesk tickets have been solved during Q1 by Tier 1 and Tier 2 teams?
6600
4800
5872
More than 8000
How many projects did the ONE team fulfilled on Q1?
358
505
402
When do we use the Bunny Platform?
We don't use the Bunny platform
To pay Pros, charge clients and post VO
To quote projects and pay Pros
What’s the smallest hour plan we have right now?
10
20
40
Which channel can you use to reach out to us?
#ops-cx-general-comms
#media-sales
#ops-general-cx-automated
How many projects did we receive through the NFF in Q1 2023?
402
357
513
In which category did we get more projects this past Q?
Audio
Design
Video
Translation
