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Chapter 1 Review for Final

Total questions: 10

Worksheet time: 5mins

Name
Class
Date
1.

Putting a message into the format that will be sent to the receiver is ___________ the message.

a)

Encoding

b)

Decoding

c)

barrier

d)

Sending Barrier

2.

The six elements of the communication process are _______, message, channel, receiver, translation, and ____________.

a)

barrier

b)

sender, feedback

c)

Sender, Barrier

d)

Feedback, Barrier

3.

A(n) ___________ is anything that prevents clear, effective communication.

a)

sender

b)

feedback

c)

barrier

d)

message

4.

________ is nonverbal messages sent through gestures, facial expressions, posture, and other body actions.

a)

gestures

b)

barrier

c)

Body Language

d)

message

5.

The __________ is the person who reads, hears or sees the message.

a)

Receiver

b)

Peers

c)

Sender

d)

Barrier

6.

The process of sending and receiving messages that convey information, ideas, feelings, and beliefs is ____________.

a)

Standard English

b)

Body Language

c)

Communication

d)

Feedback

7.

___________ is the set of customs or rules of etiquette that dictate how certain levels of employees interact with each other.

a)

Message

b)

Peers

c)

Rules

d)

Protocol

8.

_______________ refers to language usage that follows accepted rules for spelling, grammar, and punctuation.

a)

Message

b)

Communication

c)

Standard English

d)

French

9.

A(n) _____________ can occur when the receiver says or does something that causes the sender's message not to be received.

a)

Barrier

b)

Receiving Barrier

c)

Sender Barrier

d)

Message

10.

___________ are persons of equal standing or work position.

a)

reeiver

b)

Peers

c)

People

d)

Workmates