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WorksheetsExamen servicio al cliente I bimestre
Total questions: 35
Worksheet time: 35mins
A: Hello, this is Marta __________. What Can I do for you?
speaking
the phone
sorry
message
Agent: Good morning. Del Rio Hotel. This is Danny speaking. _______can I help you?
What
How
Where
Who
Agent: This is Jose on the phone. What can I do for you?
Caller: __________ speak to Luis? It's very important.
May I
Would I
Please
You can
Caller: Hello, May I talk to Maria?
Agent: I am sorry. But she is not here. _____________ a message?
Would you like to take
Can I take
Can I leave a message
You would leave her
Caller: May I talk to Marta?
Agent: I'am sorry, but Marta is not here right now.
Caller: ____________ a message?
May I take
Can I leave
Would like to leave
I'll giver her
Secretary: Good afternoon. Blue Lake Hotel. This is Diane . How can I help you?
Peter: Hi, I’m Peter. ____________ to the manager?
May I speak
Would I speak
Can I take
Can I help
Agent: I am sorry but Maria is not here. She is in a meeting.
Caller: _________________?
Agent: Sure.
Would you like to leave another message
Can I take a message
I'll tell her your message
Can I leave a message
Caller: Please ________Marta to call me back tonight.
Agent: sure, I'll give her your message.
sorry
ask
leave
speak
Agent: Can I take a message?
Caller: Please ________ her that the meeting is tomorrow.
leave
speak
ask
tell
Agent: Would you like to leave a message?
Caller: Could you please ask Marta to _______ me back tomorrow?
tell
speak
call
leave
Agent: ___________ a message?
Caller: Please tell her to come tomorrow.
Can I leave
Would you like to leave
Would you like to take
May I tell
Agent: For security reasons __________ the last four digits of your social security number?
can I provide
can you provide
would you like
I can provide
Agent: For security reasons __________ the last four digits of your social security number?
can I have
can you have
would you have
can I provide
The CVV refers to the __________.
security code on the back of the card
date of birth
the last four digits of the social security number
the address
Agent: Can you tell me ________________, please?
Caller: Sure, it is Septemeber 19th, 2002
your date of birth
the CVV of the card
your residential address
the last four digits of the card
Agent: Can you provide ________________, please?
Caller: 2346
your date of birth
the CVV of the card
your residential address
the last four digits of the card
Agent: Can you provide ________________, please?
Caller: it's 2848 El Caminito Street, Los Angeles, LA 91214
your date of birth
the CVV of the card
your residential address
the last four digits of the card
Agent: Can you provide ________________ associated with the account, please?
Caller: it's 22 34 65 87
your date of birth
the CVV of the card
the phone number
the last four digits of the card
Agent: Can you provide ________________ of the card?
Caller: it's 22 34
your date of birth
the CVV of the card
the phone number
the last four digits
In Nato alphabet "P" is represented by the word__________.
Papa
Potato
Peter
Pope
In Nato alphabet "R" is represented by the word__________.
Romeo
Rain
Rafa
Rat
In Nato alphabet "S" is represented by the word__________.
Sara
Sierra
Sahara
Serna
In Nato alphabet "V" is represented by the word__________.
Vanessa
Victor
Virus
Viking
In Nato alphabet "F" is represented by the word__________.
Foxtrot
Fanatic
Foxhole
Fanta
In Nato alphabet "C" is represented by the word__________.
Change
Charry
Charlie
Carla
In Nato alphabet "C" is represented by the word__________.
Change
Charry
Charlie
Carla
In Nato alphabet "M" is represented by the word__________.
Marta
Mary
Mike
Michael
In Nato alphabet "Y" is represented by the word__________.
Yansi
Yankee
Yellow
York
In Nato alphabet "Q" is represented by the word__________.
Quake
Quebec
Questions
Quechua
In Nato alphabet "Z" is represented by the word__________.
zenith
Zigzag
Zulu
Zion
In Nato alphabet "O" is represented by the word__________.
Oman
Oscar
Osman
Ornate
In Nato alphabet "O" is represented by the word__________.
Oman
Oscar
Osman
Ornate
In Nato alphabet "J" is represented by the word__________.
Jesus
Julian
Juliett
July
In Nato alphabet "W" is represented by the word__________.
Weekend
Whiskey
Wine
William
Agent: Would you mind if I put ________ for a second?
Caller: Ok, I can wait.
on hold
wait
waiting
hold
