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WorksheetsPre Quiz Practice
Total questions: 10
Worksheet time: 50mins
You can release the sender's email address to a customer
True
False
Select the pieces of information that you can't release to a receiver
Destination country/state
Sender's address
Send date/time
Receive date and time
You need to locate customer's profile when transferring a call to MGO
TRUE
FALSE
What pieces of information are required to verify a P2P transaction?
Full sender's name and full receiver's name
Full sender's name and partial receiver's name
Full sender's name and last name of the receiver
Sender and receiver's names only
How many cases would you create if a customer has questions on MoneyGram send limits and wants to known the delivery options we offer?
2
1
3
In what scenario do you need to add customer's profile to the case?
When sender is calling to ask for a refund of a P2P transaction
When the receiver is calling to check on transaction status and there are not details of the receiver on transaction
When the call is related to Money Orders
When the sender is calling and does not have a reference number but wants to open a complaint
What information do you need to say and key spell while calculating fees and exchange rates?
Send amount
Fee
Exchange Rate
Total receive amount
The exchange rate is applied at the moment that the transaction is received
Fixed Exchange Rate
Indicative Exchange Rate
Stablished Exchange Rate
Customer sending 50.00 USD to Nicaragua, receive currency is USD. What disclaimer would you read?
Fixed Exchange Rate: US to International sends
Fee: US to US (also applies to US territories), or US to International sends (USD to USD)
Indicative Exchange Rate:
In what scenarios you are no required to create a case
Transaction status check - Agent Locator & Fees and Exchange Rate
Ghost calls - Transfers to Paper Products - When you act as an interpreter
Transaction on Hold - Supervisor calls
