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WorksheetsFriday Brain Teaser
Total questions: 10
Worksheet time: 11mins
How many new Tabs are there in PP?
6
5
7
3
T/F : For non related MA calls we are still required to ask probing questions and assist customer efficiently?
True
False
Define MA Unwinding S3:
Those who returned in their renewal packets with missing information
Those who lost their MA coverage due to not completing their annual renewal.
Those who returned their MA Renewal Packet to DHS and were found ineligible for MA
Those who still need to enroll into MA
Dominque Staton account was created and sent over by DHS he has a notice in his inbox with an access code what steps would we take for this call
1.Check the inbox confirm the notice
2. Help customer register access code
3. Submit/ Update application
4.Chose Loss of MEC/ MA as QLE
5. Inform of plan shopping for 1st of next month
1. Check/Confirm notice inbox
2. Help Customer register access code
3. Redirect to DHS for application and plan shopping
1. Send customer access code
2. submit application
3. Assist customer with plan shopping
1. confirm notice inbox
2. Do application with customer
3.redirect to broker for plan shopping
What are the steps for MA unwinding S1?
1- Account sent from DHS
2- Pennie Submits Application on customers behalf
3- Customer plan shops
1- Account is sent from DHS
2- Customer will need to claim account and submit application
3- Can complete Plan shopping
1- DHS informs the Customer
2- Customer will give Pennie call
3- CSR and Customer completes application and plan shopping together
1- DHS will send the account over to Pennie
2- Pennie will reach out to customer
3- CSR and customer will complete plan shopping together
T/F : If customer fits S3 ( MA Unwinding) there will be a cap account
True
False
How long do customers have to submit Income DMI?
60 days
90 days
150 days
120 days
what are the Outside OEP business hours?
M-F
7:45A-7PM
8A-5PM
7:45A-6P
8A-6P
Where can the P2P call guide be located?
Pennie Policies tab: P2P sub tab: P2P Streamlined
Pennie Policies: P2P Sub tab: P2P revised talking points
Pennie policies: p2p sub tab: p2p quick call guide
Is there any topic, procedure, policy, that you need more clarification on or have questions about? Type your questions below
