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WorksheetsFood & Beverage Services NC II
Total questions: 57
Worksheet time: 47mins
What is the main difference between a group and a team?
A group is composed of different people with different interests and goal while a team is composed of different people with same interests and goal.
A team is composed of different people with different interests and goal while a group is composed of different people with same interests and goal.
A group is composed of people with same objectives and goal, while a team is composed of people with different objectives and goal
All of the above.
Are inquisitive and enthusiastic in nature and possess great negotiating and networking skills
Team worker
Resource Investigator
Specialist
Plants
Workers with expert knowledge in a particular area
Specialist
Plants
Coordinator
Team worker
Those who actually get things done in the team.
Finisher
Implementer
Monitor-Evaluator
Specialist
Rather than rush into decision making, they prefer to critically analyze information before making any conclusions.
Specialist
Specialist
Specialist
Finisher
A common organizational problem wherein the leader has not set a clear goal and steps to his/her members causing them to work individually with separate agenda on minds.
Ineffective teams
Ineffective teams
Lack of awareness
Poor communication
Reviewing the process, diagnosing the problem and proposing interventions help in solving this organizational problem.
Poor communication
Ineffective teams
Lack of awareness
Lack of awareness
Is also called as the fundamental cause of a problem
Root cause
Countermeasure
Solutions
Action plan
It is not necessarily the perfect solution for an outset, but it somehow put out the intensity of the problem.
Countermeasure
Solutions
Action Plan
Vague directions
The process of revisiting our business strategy regularly
Market research
Lean planning
Decision-making scenario
None of the above
The key to an effective problem solving is____
Ability to adapt
Ability to be resourceful
Ability to make a decision
None of the above
First step in determining malfunction and establishing resolution.
Decide on the plan
Decide on whether its a problem/symptom
SWOT analysis
None of the above
Star performers are born, not made.
True
False
It is acceptable to take one small steps at a time towards the goal you’ve been aiming for.
True
False
People with clean desks are more likely to be star performers than people with messy desks.
True
False
It is always good to focus on the end result rather than the process it would take
True
False
One of your workmate borrowed your laptop for his presentation, however, the mousepad won’t function after he returned it to you. To make situation worse, you also have a report to make for tomorrow. What will you do?
Scold your workmate and let him take the responsibility.
Scold your workmate and let him take the responsibility.
Talk to him and ask him to take some responsibility with your report.
Calmly devise a plan and ask your other workmates for a laptop.
One of your workmates doesn’t treat you like a professional, until one day, you became too irritated and angry, and what should you do?
Be assertive, calmly tell your workmate that you don’t want to be treated like that.
Be respectful
Set aside your pride and ego and still treat him/her professionally.
All of the above
How do you treat worry or being fearful in the workplace?
Specifically, tell your boss the things that makes you scared and totally eliminate them from your tasks
Deep-breath exercises
Avoid taking jobs that’s out from your comfort zone
All of the above
These are some proactive ways to conquer disappointment and unhappiness in your workplace, EXCEPT:
Record down what makes you unhappy.
Eliminate the things that makes you unhappy
Smile
Adjust the goal that you have set in case that you were disappointed because you did not reach it.
These are some proactive ways to conquer anger in your workplace, EXCEPT:
Vent it out
Stop your anger
Imagine yourself when you’re angry, so you might reconsider the action
All of the above are ways to conquer anger.
Is innovative and will suggest new and creative ways of solving the problem within the workplace.
Plant
Specialist
Coordinator
Finisher
Which positive impact of innovation supports the situation: An adult shampoo company has now made a scented version of the shampoo for kids.
Added value for the society
Development of new markets and target groups.
Fast reaction to changing conditions
Securing sustainable competitive advantage
How would you convince someone to adapt innovation in your workplace?
As a shaper of the group, how are you going to act for your team’s improvement?
As a monitor evaluator, how are you going to evaluate and analyze the proposals and ideas of the group.
Which of the following items are the significance of an established and transparent organizational protocol?
It will attract referrals
It will assure equality among the clients
Clients will have a realistic expectations
All of the above
In presenting a relevant information to the organization, make sure that:
Hand-outs and power points are optional, and presentation could be done through talks only
Your information is correct and current
All the audience are there before you prepare your report
All of the above
Which of the organizational protocol concerns that focuses on the effective dissemination strategy on the right persons?
Levels of transparency
Identifying the recipients
Emphasis on reporting
Use of coordination structures for information dissemination
Anything which may cause injury or ill.
(a)
Approved work practices should be documented and promoted.
True
False
Organizations must have five or more employees of a policy statement on health and safety Implementation of the policy update and the same when necessary and avoid the risk of their other activities.
True
False
When working in a confined space, employees must have safe systems of work
True
False
You are assigned to handle the purchase of a soap for your office giveaways, what soap are you going to purchase given that they have the same prices?
Soap A- A soap that has a carton packaging.
Soap B- A soap that has a carton packaging then covered with a plastic.
Soap C- A soap that has a plastic covering.
Buy a percentage of each.
Your workshop has a lot of scrap metals from you trainings, what is the best thing you can do about the scraps?
Just leave it to decay at the shop’s disposal area
Put it in the compost pit
Fabricate usable tools or furniture from the scraps
Throw the scraps away
What is/are the strategies to minimize energy wastage?
Maintain air-conditioning at a constant temperature of 23-24ºC.
Close blinds or curtains to minimize heat build-up.
Repair malfunctioning utilities (e.g. leaking taps) as soon as possible.
All of the above
What material can you place on the recycle bin?
Leaves
Left over food
Glass
None of the above
What is/are the ways of minimizing paper wastage?
Dispose the scratch papers
Make double-sided copies when printing and photocopying, wherever possible.
Do not use papers anymore
All of the above
Describe a satisfied customer.
Give at least 10 Guidelines for Successful Customer Service.
Differentiate the following and give the meaning of it.
CONFLICT, CONSEQUENCES, AND SOLUTIONS
Foodborne illness is often caused by
Improperly packaged commercial foods
Mayonnaise in prepared food items
Handling practices that cause contamination of food
Too many people working with a food
When working in the kitchen:
Hair must be up and an apron must be on mainly when you are cleaning
Hair must be up and an apron must be on only while food is being prepared
Hair must be up and an apron must be on for the entire lab
Hair must be up and an apron must be on if you are wearing clothes you don’t want to get dirty
What is the meaning of sanitation?
the maintenance of clean condition that will prevent food contamination or foodborne illness.
the presence of harmful item in food.
the transferring of germs from one item to another item.
the physical removal of soil and dirt.
What is wrong with this picture?
Untrimmed fingernails
Raw food is being served
Unclean equipment
Not wearing gloves
Which is an example of cross-contamination?
Washing your hands before cooking
Using separate cutting boards for meats and produce
Storing your meats and produce separately.
Using the same knife to cut chicken and onions (without washing it).
Food-born illness is
an illness caused from not eating enough
an eating disorder
an illness caused by contaminated food
When you have a food baby
Which is not a common symptom of food borne illnesses ?
vomiting
fever
headache
dehydration
Which of the following is the correct sequence of dishwashing?
Pre-rinse, scrape, wash with detergent, rinse, sanitize, air dry
Air dry, pre-rinse, wash with detergent, scrape, rinse, sanitize
Pre-rinse, sanitize, scrape, wash with detergent, rinse, air dry
Sanitize, pre-rinse, scrape, wash with detergent, rinse, air dry
Which shows a worker practicing personal hygiene?
Removing accessories and pieces of jewelry after work is done.
Using the appropriate work outfit and wearing a clean and freshly ironed apron.
Keeping the area free from waste and grease all the time.
Checking the cabinets if it is closed tightly.
How will you respond Customer Needs?
Finding and listing potential biological, chemical, and physical hazards is what HACCP principle?
Principle 1: Conduct a Hazard Analysis
Principle 2: Determine CCPs
Principle 3: Establish Critical Limits
Principle 4: Establish Monitoring Procedures
Identifying the maximum and minimum values for hazards is what HACCP principle?
Principle 1: Conduct a Hazard Analysis
Principle 2: Determine CCPs
Principle 3: Establish Critical Limits
Principle 4: Establish Monitoring Procedures
Which of the following is a critical limit?
temperature
time
ph
all of these
Describing how CCPs will be monitored is what HACCP principle?
Principle 1: Conduct a Hazard Analysis
Principle 2: Determine CCPs
Principle 3: Establish Critical Limits
Principle 4: Establish Monitoring Procedures
Explain the Reach for the STAR in Handling Guest Complaints
Enumerate the BLAST away complaints
