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WorksheetsFront Office Management
Total questions: 27
Worksheet time: 35mins
The front office operation encompasses the areas of front desk, uniform services, concierge, cashiers, and _____________.
Night audio
Night audit
Night desk
Night operation
The rooms division consists of two departments:
Front office and engineering
Housekeeping and engineering
Housekeeping and the front office
Security and front office
To guests, all hallways lead to the ______________, and it will be the first place they turn to for assistance.
Front desk
Front office
Lobby
Parking lot
26-100
101 to 300
more than 300
The front office can be divided into these four departments: ____.
account settlement, audit, check-in, and front desk
bell services, gift shop, recreational facilities, and telecommunications
check-in, checkout, reservations, and uniformed services
front desk, reservations, telecommunications, and uniformed services
Rate includes 3 meals a day- Breakfast, Lunch, Dinner referring to ---
European Plan (EP)
Bed & Breakfast
Continental Plan
American Plan
The following are the types of room EXCEPT-
Deluxe
Foyer
Superior
Suite
The guest is offered accommodation along with an American breakfast.
American Plan
Continental Plan
Bermuda Plan
European Plan
EMT means __
Easy Meal Time
Early Meal Time
Easy Morning Tea
Easy Morning Tea
The guest is offered only accommodation.
American Plan
Continental Plan
Bermuda Plan
European Plan
The guest is offered accommodation along with two major meals and two minor meals.
American Plan
Continental Plan
Bermuda Plan
European Plan
A bed that can be folded against the wall
(a)
A large room coverted to a suite by a partition.
(a)
A building, edifice or premises or a completely independent part thereof, which is used for the regular reception, accommodation or lodging of travelers and tourist and the provision of services incidental thereto for a fee
(a)
These star hotels are generally characterized by a personal atmosphere and are often located within the vicinity of affordable attraction sites or a major intersection with convenient transportation.
American breakfast consist of fruit juices, bread or toast with eggs as additional, coffee or tea and (a)
The guest is provided with a temporary credit facility and they can settle their bills upon checkout.
(a)
The guest is offered accommodation along with two major meals and two minor meals.
American Plan
Continental Plan
Bermuda Plan
European Plan
These star hotels are generally characterized by a personal atmosphere and are often located within the vicinity of affordable attraction sites or a major intersection with convenient transportation.
Two rooms adjacent to each other with interconnecting doors
(a)
He introduced luxury hotels such as Savoy, Carlton, and Hyde Park in Englad as a cultural center for high society.
(a)
What type of room is this?
(a)
What type of room is this?
(a)
What are the 5 classifications of hotel according to location?
What are the 10 classifications of hotel according to target market?
HATSS Hotel has 120 rooms: 53 of them are single and 67 are double. On the night of 09/05/12, HATSS Hotel’s Night Auditor counted a total of 85 rooms occupied, 42 of which were occupied by more than one guest. Moreover, on the same night 127 guests were registered. In addition, 2 rooms were on a complimentary basis. From the Housekeeping Room Status Report (for the night of 09/05/22), there were a total of 4 rooms Out of Order, 3 of which were Single. Lastly, the Actual Room Revenue for the same night was at the order of Php348,000.00 and Actual Hotel Revenue was Php500,000.00
}Calculate the Average Guest Per Room Sold
}Calculate the Average Daily Rate
}Calculate the Revenue per Available Customer(RevPAC)
}Calculate the RevPAR
(20 points)
