First Class mail, Periodicals, Media Mail, Library Mail

(a)  

set forth policies, regulations and procedures governing domestic mail

(a)  

Available at designated P.O transient and people waiting get a P.O. Box

(a)  

Certificate Mailing, Certified Mailing, Insured Mail, Registered mail, C.O.D, Delivery Conformation, Signature Conformation, Restricted Delivery, Merchandise Return

(a)  

RCE stands for

(a)  

Fast and Affordable, max 70lbs, 1-3 days delivery

(a)  

Change of address takes how long to complete?

(a)  

What class of mail does the Post Office have a monopoly on

(a)  

Certified Mailing may be only used with type of mail class

(a)  

on this day PO Box is returned to sender

(a)  

set forth policies, regulations and procedures governing international mail

(a)  

Insurance claims should be filed no later than

(a)  

To protect the Postal Service, secure the nation's mail system and ensure public trust in the mail

(a)  

Priority Express is delivered in

(a)  

Parcel Post and zones 5-8 larger than 1 cubic feet

(a)  

Global Express Guarantee (GXG) is shipped in

(a)  

Every Door Direct Mail

(a)  

what surcharge applies to items/parcels over 108 but no more than 130in

(a)  

Ensures that mail is delivered to a specific addressee or the addressee agent for a fee

(a)  

PS Form 1412

(a)  

on this day a reminder letter is generated from webbats and placed in the PO Box

(a)  

on this day the PO Box is returned to sender

(a)  

When customer goes on vacation the post office can hold their mail for a max of

(a)  

Customs Border Protection ManifestPS Form 2976-A Customs Declaration and Dispatch Note

(a)  

How long is a change of address kept on file

(a)  

PO Box customers are issued how many keys

(a)  

Does the post office give cash back if so how much

(a)  

The post office website is

(a)  

Stamps are replenished how often

(a)  

what are the two types of money orders and their colors

(a)  

What is the main benefit of the RCE Program

(a)  

The primary law enforcement for the USPS is the:

(a)  

An active listening technique used to create a successful transaction is called:

(a)  

The USPS is the only delivery service that reaches:

(a)  

The approach a Sales and Services Associate can use to engage our customers and ensure their needs are met is:

(a)  

The type of communication that can enhance or contradict messages is:

(a)  

When a customer requests Premium Forwarding Service Residential (PFSR), the mailpieces are mailed to the customer using Priority Mail service:

(a)  

Preferred services that usually offer the customer the best value is:

(a)  

A customer wants to mail fewer than 5,000 flat-sized mailpieces to everyone in a specific area. The SSA may offer the service:

(a)  

What is the maximum weight a package may be mailed using the USPS?

(a)  

Priority Mail Express customer is entitled to a refund if the item was:

(a)  

Regardless of weight up to 70 lbs, the price that applies to USPS Retail Ground parcels measuring over 108 inches but not more that 130 inches in combined length and girth is:

(a)  

The maximum length and girth for Priority Mail is:

(a)  

First-Class Mail can be (a)   for free up to 12 months.

Migratory Bird

Stamps are essential for:

(a)  

Designated Post Offices have a service called (a)   available for transients.

Which premium service for individuals or companies that offers more pickup times

(a)  

An optional, free daily preview of mailpieces to be delivered to your box soon is called:

(a)  

What form would a customer fill out to have their mail permanently forwarded to a new address?

(a)  

Premium Forwarding Service (PFS) offers residential customers the option of having their mail reshipped to them temporarily for:

(a)  

The lost or stolen money order list is found in the:

(a)  

Registered Mail can be insured up to:

(a)  

The minimum length of a letter is how many inches long?

(a)  

The maximum size for a flat-sized mailpiece is:

(a)  

A machinable parcel cannot weigh more than:

(a)  

A parcel that weighs more than 70 pounds is:

(a)  

Nonmachinable surcharges are applied to First-Class letters when the item is:

(a)  

The minimum size of a postcard is the same size as a:

(a)  

In order for a postcard to be mailed, it must be:

(a)  

Proper design and construction of a mailpiece which conforms to minimum and maximum mailing standards ensures:

(a)  

Correctly identifying nonmachinable charactistics of First-Class Mail letters and applying correct pricing helps to protect:

(a)  

A letter that is square is considered:

(a)  

Nonmachinable letters are processed:

(a)  

This shipping service is available to USPS customers and is provided by FedEx

(a)  

The maximum weight for a package mailed internationally in a USPS Priority Medium or Large Flat rate box is:

(a)  

Maximum weight for USPS Retail Ground is:

(a)  

Maximum weight for Priority Mail Large Flat Rate box mailed domestically is:

(a)  

What form is needed to issue a refund for missed Priority Mail Express delivery time?

(a)  

What is the first step a customer must take to file an insurance claim?

(a)  

How many keys are provided to a Post Office Box Customer when they open a PO BOX?

(a)  

This allows a PO Box customer to use the address of the post office as the mailing address for the PO Box.

(a)  

What form is needed to open a PO Box?

(a)  

What is placed in a PO Box on the first day of the month when payment is due?

(a)  

When do you close a PO Box and return the mail?

(a)  

A+G.I.S.T. , what does the "A" stand for?

(a)  

If you are issued bait Money Orders, where would you place them?

(a)  

What is the maximum value for an item mailed GXG?

(a)  

What is the maximum value a package can be insured using Insured Mail Service?

(a)  

When do gift cards purchased at the Post Office expire?

(a)  

What is the maximum amount a domestic USPS money order can be purchased for?

(a)  

A customer purchases $3,500 in money orders. What form needs to be filled out to complete this purchase

(a)  

These packaging and shipping supplies are available for purchase at most USPS Retail locations.

(a)  

During months 12 - 18 what does a Change of Address (COA) do?

(a)  

How long is a Temporary Forward good for?

(a)  

What is a Firm Holdout?

(a)  

What is Caller Service

(a)  

What service allows customers to request to have an item they have shipped to be intercepted prior to delivery and returned to them?

(a)  

How long is General Delivery mail kept at the office before being returned to sender unclaimed?

(a)  

Maximum weight for USPS Priority Express International?

(a)  

How much insurance is included with Priority Mail International?

(a)  

A medium flat rate Priority box mailed using Priority Mail International cannot weight more than:

(a)  

A letter that is square (6" x 6") becomes what?

(a)  

A flat that is rigid is processed as:

(a)  

Which is an example of Restricted Matter?

(a)  

What is the PACT Act?

(a)  

What is Restricted Delivery?

(a)  

What service is provided for free with all of our package shipping services?

(a)  

This service uses a system of receipts to track the items location. It is our most secure shipping service.

(a)  

Certificate of Mailing provides what?

(a)  

What are Semi-Postal Stamps?

(a)  

An example of perishable matter:

(a)  

These documents are required by OSHA for any products that potentially contain a chemical hazard

(a)  

In order for a debit card to be used to purchase a Money Order or Gift Card what must the customer provide?

(a)  

Cash back option is limited to how much per transaction?

(a)  

How often are Payment Device Inspections done on our CDUs (Customer Display Unit)?

(a)  

Maximum amount of Gift Cards a person can purchase in one day?

(a)  

BSA (Bank Secrecy Act) was designed to

(a)  

The best time to fill out a form 8105-B Suspicious Transaction is:

(a)  

RCE stands for what?

(a)  

Who would use an mPOS device to sell a customer stamps?

(a)  

AIC stands for?

(a)  

This 3 digit code is used to assign financial transactions to the proper account on the general ledger

(a)  

What does RSS stand for?

(a)  

Single Drawer Accountability means that:

(a)  

What form is completed at the end of every day the retail window

(a)  

How is stamp stock moved from the Unit Reserve Stock to Retail Floor Stock?

(a)  

What must you do when clocking out for lunch while working the RSS window?

(a)  

When would you need to use a PS Form 3533, Application for Refund of Fees, Products and Withdrawal of Customer Accounts?

(a)  

What should we NOT include in our deposit bag?

(a)  

If your cash drawer is under tolerance what will be issued to you?

(a)  

How often must your cash drawer be counted? (Cash Credit Count)

(a)