NEW
Font size
S
M
L
XL
WorksheetsRETAIL BANKING : QUIZ - 1
Total questions: 25
Worksheet time: 13mins
Name
Class
Date
1.
1. Advantages of retail banking include________
a)
a) Risk is less as client base is large
b)
b) Income is relatively more as spread is more
c)
c) Stable model with less volatility
d)
d) All the above
2.
2. Which one of the following is not an advantage of retail banking?
a)
a) High cross selling potential
b)
b) High customer loyalty
c)
c) Less volatility in business
d)
d) High default rates
3.
3. Which one of the following is not part of retail banking?
a)
a) Internet banking
b)
b) Mobile banking
c)
c) Providing term loans for projects
d)
d) Credit card facility
4.
4. After outbreak of Covid-19, the future of retail banking will depend mainly on_____
a)
a) Branch banking
b)
b) Brick and mortar banking
c)
c) Digital banking
d)
d) None of the above
5.
5. The proportion of housing loan in retail loan segment is more than_____
a)
a) 50%
b)
b) 60%
c)
c) 75%
d)
d) 45%
6.
6. The business model followed by banks for retail banking are_____
a)
a) Strategic business unit(SBU) Approach
b)
b) Departmental approach
c)
c) Integrated approach
d)
d) Any one of the above
7.
7. Foreign banks cited in the topic, which entered in retail banking activities, when not able to achieve the business objectives:
a)
a) Continued with their business in spite of not being profitable.
b)
b) Moved out of the business
c)
c) Changed their focus with some strategic changes.
d)
d) None of the above.
8.
8. The suitability of the business model or approach of a bank depends upon_____
a)
a) Corporate strategy only.
b)
b) Business objectives only
c)
c) Business mix only.
d)
d) All of the above.
9.
9. Business models of retail banking are being drawn based on various aspects. In this context which one of the following aspects is incorrect?
a)
a) Product
b)
b) Capacity
c)
c) Delivery channels
d)
d) Technology
10.
10. Citibank has quit retail business in India as a part of their global strategy which has been acquired by _________.
a)
a) HDFC Bank
b)
b) ICICI Bank
c)
c) AXIS Bank
d)
d) Kotak Bank
11.
11. The implementation models followed by banks for retail banking include
i. Horizontally organised model
ii. Vertically organised model
iii. Predominantly vertically organised model
iv. Predominantly horizontally organised model
a)
a) (i) & (ii) only
b)
b) (ii) & (iii) only
c)
c) (ii), (iii) & (iv) only
d)
d) (i) , (ii), (iii) & (iv)
12.
12. Which one of the following ways, the price structuring for products and services is attempted by banks?
i. Standalone pricing for different products and services.
ii. Special quotes for high value deposits.
iii. Bundled pricing/holistic pricing based on total relationship.
a)
a) (i) only
b)
b) (i), (ii) only
c)
c) (ii), (iii) only
d)
d) (i), (ii), (iii)
13.
13. Which one of the following is not included under retail banking?
a)
a) Online banking
b)
b) Medium business
c)
c) High net worth individuals
d)
d) Corporate entities
14.
14. Which one of the following forms is the backbone of retail banking income?
a)
a) Liability products
b)
b) Asset products
c)
c) Treasury products
d)
d) Both A and B
15.
15. Under which category, the sale of insurance products falls?
a)
a) Retail liability
b)
b) Retail assets
c)
c) Third party products
d)
d) None of the above
16.
16. Out of the followings which are the definition of profitability?
a)
a) Profitability is a measure of an organization’s profit relative to its expenses.
b)
b) It compares how much profit a company makes compared with its overall revenue and costs.
c)
c) Profitability is a measurement of efficiency – and ultimately its success or failure.
d)
d) All the above
17.
17. Out of the followings, which one is not a measure of profit?
a)
a) Gross profit
b)
b) Operating profit
c)
c) Netted profit
d)
d) Net profit
18.
18. Which of the following statement is incorrect?
a)
a) Profit is an absolute amount whereas profitability is a relative one.
b)
b) Profitability is an absolute amount whereas profit is relative one.
c)
c) Profitability is a measurement of efficiency of a company in relation to size of the business whereas profit is an absolute number determined by the amount of income or revenue above and beyond the costs or expenses an entity incurs.
d)
d) Although a company can realize a profit, this does not necessarily mean that the company is profitable.
19.
19. Increased staff productivity is one of the most important tools to increase branch profitability.
Out of the followings, which one is not true?
a)
a) Reducing process costs
b)
b) Clearly defined expectations and scorecards
c)
c) Improved motivation and rewards systems
d)
d) Technology alone is sufficient to increase staff productivity.
20.
20. Profit and profitability are the same.
a)
a) True
b)
b) False
21.
21. The customer segment whose income level is between Rs. 10 lakh to Rs. 50 lakh is referred to as
a)
a) Mass Affluent
b)
b) Super Affluent
c)
c) HNW
d)
d) Mass Market
22.
22. Which of the following needs fall within the classification of Maslow’s Hierarchy of Needs?
i. Physiological needs
ii. Safety needs
iii. Social needs
iv. Urgent needs
a)
a) (i) , (ii) only
b)
b) (ii) , (iv) only
c)
c) (i) , (ii), (iii) only
d)
d) all the above
23.
23. Customers’ expectations of service quality mainly depend on the following:
i. tangibility in services
ii. reliability
iii. responsiveness
iv. assurance
a)
a) (i), (iii) only
b)
b) (ii), (iv) only
c)
c) (i) , (ii), (iii) only
d)
d) All of the above.
24.
24. ABC bank has decided to launch a new deposit product viz. ‘core savings account’ with some special features to attract the customers. Under which of the following category of customer needs the product falls?
a)
a) Security/safety needs
b)
b) Physiological needs
c)
c) Self-actualization needs
d)
d) Self-esteem needs
25.
25. The basic segmentation of customers based on their income levels is prescribed, which one of the following is not correct.
a)
a) Mass Affluent
b)
b) Super HNW
c)
c) HNW
d)
d) UNIQUE HNW
Reset
