A. Computer programs that control the fundamental computing functions

B. Computer programs used for word processing and spreadsheet creation

C. Computer programs used for graphic design and video editing

D. Computer programs used for internet browsing and email communication

A. Automating the hotel's marketing campaigns

B. Automating the hotel's room cleaning services

C. Automating the hotel's baggage transportation, security, room service, and restaurant waiting operations

D. Automating the hotel's financial reporting

A. Providing a more comprehensive customer service experience

B. Decreasing customer satisfaction

C. Limiting customer engagement

D. Reducing the hotel's expenses

A. Increased profitability

B. Increased customer satisfaction

C. Increased operational efficiency

D. Cybersecurity issues ranging from data loss to more malevolent threats such as phishing and ransomware

A. It allows guests to depend on front desk staff for all services

B. It increases operational costs for the hotel

C. It helps guests to manage their check-in and check-out process independently

D. It decreases the speed of the check-in and check-out process

A. To manage the hotel's marketing campaigns

B. To manage the hotel's room cleaning services

C. To forecast demand and set room rates to optimize the hotel's income

D. To manage the hotel's baggage transportation and security operations

A. Use their smart devices to control the lights, speakers, and other electronics in their rooms

B. Use their smart devices to access the hotel's financial reports

C. Use their smart devices to book a room

D. Use their smart devices to control the hotel's security systems

A. A collection of unstructured information or data that is often saved electronically on a computer system

B. A collection of structured information or data that is often saved electronically on a computer system

C. A collection of physical documents stored in a filing cabinet

D. A collection of software programs used for data processing

A. A programming language used for graphic design and video editing

B. A programming language used for internet browsing and email communication

C. A programming language used for word processing and spreadsheet creation

D. A programming language used by the vast majority of relational databases to query, manage, and define data, as well as to provide access control.

A. A type of computer virus

B. A type of computer hardware

C. A type of computer software

D. A type of computing that involves delivering computing services over the internet

A. A type of computer virus

B. A type of computer hardware

C. A type of computer software

D. A type of network that allows users to access a private network over the internet

A. A process of extracting useful information from data

B. A process of encrypting data to protect it from unauthorized access

C. A process of storing data on a computer system

D. A process of analyzing data to determine its accuracy

A. A type of computer virus

B. A type of computer hardware

C. A type of computer software that is used to create, manage, and maintain databases

D. A type of network that connects multiple devices to share resources and communicate with each other.

A. A process of copying data from one location to another to prevent data loss

B. A process of encrypting data to protect it from unauthorized access

C. A process of storing data on a computer system

D. A process of analyzing data to determine its accuracy