NEW
Font size
WorksheetsPresent perfect and IT support
Total questions: 8
Worksheet time: 4mins
What has been done to fix the issue with the computer?
Restarted the computer
Installed a new program
Both a and b
None of the above
What has been the result of running a virus scan on the computer?
No viruses were found
The computer is infected with a virus
The virus scan is still running
None of the above
What has been tried to resolve the issue with the printer?
Checked the ink levels
Restarted the printer
Reinstalled the printer driver
All of the above
What has been done to troubleshoot the internet connection issue?
Reset the router
Checked the network settings
Contacted the internet service provider
All of the above
What has been the outcome of updating the software on the computer?
The software is up to date
The computer is running faster
The software update caused a new issue
None of the above
What has been tried to resolve the issue with the email account?
Checked the spam folder
Changed the password
Checked the server settings
All of the above
What has been done to address the slow performance of the computer?
Deleted temporary files
Run a disk cleanup
Installed more RAM
All of the above
What has been the response to the customer's request for assistance with setting up a new program?
The program has been installed successfully
The customer needs to purchase the program first
The technician needs more information about the program
None of the above
