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WorksheetsBSBLDR412
Total questions: 10
Worksheet time: 6mins
What is NOT considered a electronic form of communication?
Emails
Memos
Websites
Text Messaging
What is NOT considered a non electronic form of communication?
Notices
Posters
Business Proposals
Websites
What is NOT considered an effective listening technique?
Interrupting
Being Patient
Empathizing
Maintaining Eye Contact
What are three characteristics of verbal communication?
Pitch
Speed
Gestures
Volume
What are three characteristics of non verbal communication?
Clarity Speech
Body Language
Eye Contact
Facial Expressions
True or False
It is important to keep your communication as simple as possible, avoiding slang and jargon when faced with a language barrier?
True
False
True or False
Encouragement is an effective method for building a strong positive workplace culture
True
False
What are three examples of mechanical media?
Social Media
Magazines & Newspapers
Video Conferences
What are three examples of respectful communication?
Taking things personally
Being thoughtful
Staying Calm
Listening actively
True or False
As a leader, it is important to develop and maintain effective communication skills with the workplace
True
False
