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WorksheetsEnglish For PSOT
Total questions: 17
Worksheet time: 9mins
Name
Class
Date
1.
Yang termasuk Corporate Value KCIC adalah sebagai berikut, Kecuali...........
a)
Accountability
b)
Integrity
c)
Excelence
d)
Priority
2.
Klasifikasi Pelayanan Angkutan Penumpang HSR berdasarkan fitur layanan adalah ................
a)
Tangible Service
b)
On the Train
c)
At the Station
d)
Intangible Service
3.
Yang termasuk Dimensi Kualitas Pelayanan (Dimention of Service Quality) adalah sebagai berikut, Kecuali.......
a)
Reliability
b)
Empathy
c)
Tangible
d)
Irresponsive
4.
The professionalism, technical skills, service spirit, and working attitude displayed by the serving personnel, merupakan contoh dari pelayanan?
a)
Tangible Service
b)
Intangible Service
5.
Manakah dari gambar di bawah ini yang merupakan "transfers streching type"?
a)
Picture 1
b)
Picture 2
c)
Picture 3
d)
Picture 4
6.
To ask PASSENGERS TO GET ON BOARD, you may say......
4 lines
7.
In ANSWERING GRATITUDE, You can say........
4 lines
8.
For OFFERING HELP, you could say................
4 lines
9.
What it is called?
a)
a ticket office
b)
a platform
c)
Railroad
10.
It is a _______________
a)
Track
b)
Carriage
c)
Luggage Rack
11.
What is it called?
a)
Locomotive
b)
Dining Carriage
c)
Restroom
12.
What is it called?
a)
one-way ticket
b)
Single Ticket
c)
Return ticket
13.
O: Good Morning sir/mam. Welcome to the dining car. ________________?
P: Good Morning. Um... can I order some drinks please.
a)
May I see your ticket?
b)
May I know your name?
c)
May I help you?
14.
O: _________________ please?
P: Sure, Here it is.
O: All right sir/mam. You need to go back to the waiting hall. Boarding time is about 11.05 AM.
a)
May I see your ticket
b)
May I help you
c)
Do you want to order
15.
May 21, 2023
a)
May twenty one, two thousand twenty two
b)
May twenty first, two hundred and twenty three
c)
May twenty first, two thousand and twenty three
d)
May tenth, two thousand and twenty three
16.
The sign bellow tells________________
a)
Go pass the restaurant
b)
It's the opposite of the restaurant
c)
It's next to the restaurant
17.
Passenger: Excuse me, may I ask what is the next station?
Conductor: The next station is ___________, That will be our last destination.
Passenger: Oh no, I guess I missed the stop. I need to stop at Padalarang Station.
a)
Tegalluar Station sir/mam
b)
Karawang Station sir/mam
c)
Padalarang Station sir/mam
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