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WorksheetsDecision Making and Workplace Skills
Total questions: 62
Worksheet time: 44mins
Which step is the most important step in the decision making process?
Identifying the decision that needs to be made
Analyzing the situation
Making the decision
Reviewing the decision which was made
Compliance is a decision making strategy in which a person __________.
Let someone else make the decision
Consider every possible option
Delay making a decision
Pick the option with the lowest level of risk
Procrastination is a decision making strategy in which a person does which of the following?
Let someone else make the decision
Consider every possible option
Delay making a decision
Pick the option with the lowest level of risk
When making decisions, a person should try to avoid which of the following?
Getting help from a colleague
Listening to impulses
Making diagrams
Identifying relevance
Which of the following is a strategy for responsible decision making?
Listing alternative decisions
Procrastination
Impulse decisions
Doing it on your own
Which of the following is NOT a part of critical thinking?
Consider logical connections between ideas
Consider every possible option
Delay making a decision
Identify relevance
How many steps are in the decision making process?
Eight
Seven
Six
Five
Which of the following is NOT a step in the decision making process?
Seeking help every time
Gathering information
Defining the problem
Taking action
Which of the following is NOT an emotional block which hinders decision making?
Fear of success
Fear of failure
Activation
Stagnation
Which of the following is NOT an important factor on decision making?
Family
Weather
Environment
Time
To stop developing, growing, progressing or advancing
impulse
compliance
agony
stagnation
Strategy in which a person goes with their first reaction
escape
play it safe
impulse
agony
Strategy in which a person avoids a decision or makes up an answer to deflect an injury
compliance
escape
impulse
play it safe
Strategy in which a person chooses the alternative with the lowest level of risk
agony
compliance
escape
play it safe
Strategy in which a person considers every detail of every option over and over again
impulse
agony
compliance
escape
Strategy in which a person hands over control or lets someone else decide
play it safe
impulse
compliance
escape
A person's principles of standards of behavior; one’s judgment of what is important in life
priorities
values
escape
expectations
A thing which is regarded as more important than others
expectation
values
priorities
compliance
Combination of surroundings, conditions or influences
impulse
environment
spacial reference
values
Decision-making Process consists of 7 steps: 1.Identifying the decision to be made,
2.Gathering information
3.Listing all the possible alternatives of each choice
4.Weighing the evidence
5.Selecting the best choice
6.Making the decision
7.Evaluating the decision
This list is 100% correct
It's close - move step 3 to the 2nd position.
Not even close - reverse the order of steps 2,3 and 4
What'cha talkin' 'bout?
Consequences of Decisions can be determined by asking, “Does the decision result in actions which...
– promote health (Is it healthy)
– protect safety (Is it safe?)
– follow laws (Is it lawful?)
– show respect for myself and others (Is it respectful)
– follow the guidelines of my parents and teachers (Does it make my parents proud?)
– demonstrate good character (Does it make me proud?)
True
False
Influences on Decision Making Include the following factors: – values– priorities– environment– peers or colleagues– role models– family– self-image– time
True
False
A problem is..?
a gap between what is and what should be
a difficulty a group experiences while reaching their goals
Identifying a problem is a ___ business
Subjective
Objective
Decision Criteria: Factors that are relevant to a decision
TRUE
FALSE
A decision-maker who is perfectly rational would be fully
objective
logical
confident
headstrong
Risk is..?
the probability that a particular outcome will result from a given decision
the state of incomplete knowledge and inability to determine possible outcomes
Career readiness and employability skills have become an increasingly critical part of education.
True
False
Employers are desperately seeking people with a combination of skills that seem to fall under the career readiness and employability umbrella.
True
False
Employability skills are not typically considered essential qualifications for many job positions and are not necessary for an individual’s employment success at any level.
True
False
Employers are not looking for skills that go beyond qualification and experience.
True
False
Employability skills are those skills necessary for getting, keeping, and being successful in a job.
True
False
Employers demand employees with better customer service skills.
True
False
Technical skills change quickly as tools, software, and innovation are introduced in every job across all industries.
True
False
Communication skills whether written, oral, listening, and nonverbal are not that important in the workplace.
True
False
Volunteering enables employees to develop skills that are beneficial to the business.
True
False
Soft skills have more to do with who people are (character traits/personality) rather than what they know.
True
False
Hard skills can be learned and perfected over time whereas soft skills are more difficult to acquire and change.
True
False
It doesn’t matter how smart you are, you must have social graces in order to get far in your career.
True
False
A group of essential abilities that involve the development of knowledge base, expertise level and mindset that is increasingly necessary for success in the modern workplace is called __.
workplace references
communication skills
employability skills
work ethics
Which of the following are reasons why people are not hired? ______________
poor social/workplace skills
poor personal appearance
poor work ethic, attitude, lack of respect
all of these
Communication, logic, teamwork, and technical skills do not count for much unless you do which of the following: ______________
commit to deadlines
put work before personal matters
show up on time everyday with high ethical standards
all of these
Which of the following is not an example of non-verbal communication? ______________
facial expressions, sighs
body posture
eye contact (direct stare, rolling)
yelling
A guiding set of moral values is called _______.
ethics
facial expressions
employability skills
goals
Which of the following is not an example of unethical behavior? ___________
lying
cheating
stealing
honesty
Which of the following are examples of transferable skills? _____________
time management prioritizing
leadership/delegation
listening/communication
all of these
Personal attributes and/or character traits that enable someone to interact effectively and harmoniously with others are called ________________.
hard skills
references
soft skills
technical skills
Personality-oriented interpersonal skills such as teamwork, flexibility, patience, persuasion, etiquette, time management, getting along with others, and communication are examples of _______________.
hard skills
soft skills
personal goals
workplace communication
Specific, teachable abilities that can be defined and measured which includes but is not limited to typing, writing, math, reading, and the ability to use software programs is called ________.
soft skills
workplace readiness
hard skills
interpersonal communication skills
Which of the following is not an example of a hard skills? _____________
proficiency in a foreign language
teamwork/integrity
operating a machine/computer programmer
earning a degree or certificate
___________ is being able to work efficiently with anyone with different skill sets, personality, work styles or motivation level to achieve a better team result.
teamwork skills
people skills
communication skills
none of these
Being able to actively listen to others and articulate your ideas in writing, or verbally to any audience in a way that you are heard and you achieve the goals that you intended with that communication is called ___________________.
people skills
teamwork skills
communication skills
interpersonal relationship skills
What professional skill best describes this
Which of the following is NOT an employability skill?
Ethical behavior
Teamwork
Technology
Sales
Which of the following is considered the most important skill in the workplace?
Effective communication
Knowledge of technology
Certifications or licensures
Leadership strategies
