Font size
S
M
L
XL
WorksheetsTenant and Buyer training Final Mock 1
Total questions: 23
Worksheet time: 12mins
Name
Class
Date
1.
Choose the correct selling criteria for T&B Plans as below
a)
Tenant Freedom Plan - Atleast 7 Properties
b)
Tenant Relax Plan - Atleast 10 Properties
c)
Tenant Moneyback - Atleast 12 Properties
d)
Tenant Freedom Plan - Atleast 5 Properties
e)
Tenant Relax Plan - Atleast 9 Properties
2.
What filters to be applied in case the customer is looking for an Apartment?
a)
Gate Community
b)
Apartment
c)
Lift
d)
None of the above
3.
Choose the right features of below mentioned Buyer Plans
a)
Buyer Moneyback - Upto 50 Owner contacts
b)
Buyer Moneyback - Upto 50 Seller Contacts and Dedicated RM, Refundable without GST
c)
Buyer Power - Dedicated RM and Upto 25 Seller Contacts
d)
Buyer Power - No RM, Upto 25 Seller Contacts
e)
Buyer Property Expert - Upto 50 Seller Contacts, Dedicated RM
4.
What all information any customer's User insights provide which can be used by Sales team before calling the customer?(Select more than one correct options)
a)
Location
b)
Tenant Type
c)
BHK Type
d)
Rent Budget
e)
Email ID of the customer
5.
If any tenant takes our Tenant Relax/Money back plan, can the RM fix at least 5-6 appointments in a day?
a)
No, the RM can't.
b)
We have to make a special request for the RM to do so.
c)
Yes, the RM can fix 5-6 appointments in a day depending upon the availability of the owners.
d)
Totally RM's choice whether he wants to do or not.
6.
Does the RM have any hidden properties which he/she only shows to his paid customer?
a)
Yes, the RM does.
b)
Yes, but RM will charge extra for that apart from the plan price.
c)
No, the RM doesn’t have any hidden properties, But we do give early access for the newly posted properties to our paid customers.
d)
None of the above.
7.
How will you manage the situation where you are not able to understand the name of the location which the customer is mentioning?(Select more than one correct options)
a)
Disconnect the call and ask the name from your Supervisor.
b)
Check the user insights and get the name of the location from there.
c)
If the user insights is not available. Ask the customer to spell the name.
d)
None of the above.
8.
What are the Value-added(Homestore) services that Nobroker offers apart from the subscription plans?
a)
Rental Agreement , Packers and Movers , Rental Furniture, Home Maintenance(Plumbing, cleaning, painting)
b)
Cab Service, Interior, Carpentry Service
c)
Hospitality
d)
All of the above
9.
Is there any discount on Rental agreement services if the customer takes our subscription plans?
a)
Yes, flat 50% discount in Tenant Money back plan.
b)
25% discount in all the services.
c)
No, there is no discount but the customer will get the best price in the market.
d)
None of the above.
10.
How to handle the situation when there are only 3 properties available as per customer’s requirements and he is not flexible at all but wants to go for Tenant relax plan.(3)
a)
Pitch Tenant Freedom plan
b)
Since the selling criteria of minimum properties are not matching, No plan to be pitched.
c)
Pitch Tenant Money back plan
d)
None of the above.
11.
What to answer to the customer who wants to pay after coming to NoBroker physical address?
a)
Ask the customer to come to our office.
b)
Give your personal number to the customer and ask to call you.
c)
Nobroker’s physical address can not be shared. Due to security reasons.
d)
None of the above.
12.
What filters to be applied on the requirement window in case the customer is looking for Gated Community or society?
a)
Lift.
b)
Gated community villa.
c)
Gated Community with security or Security with Amenities.
d)
None of the above.
13.
What filters to be applied in case the customer is looking for a house with security and Power Backup?
a)
Filter called power backup
b)
Lift filter since the Power backup and security generally comes in the Apartments only.
c)
Gated Community
d)
All of the above
14.
What to answer to the customer if he says can he change his requirements after taking the Tenant Relax/Money back plan?
a)
No, the customer can't.
b)
Yes, he can depending upon the availability of the properties.
c)
He can but he has to repurchase the plan again.
d)
None of the above
15.
Choose the right Plan amt for Below mentioned T&B Plans
a)
Tenant Freedom - 1299+GST, Tenant Relax 3999+GST, Tenant Moneyback 5999+GST
b)
Tenant Freedom - 1499+GST, Tenant Relax 3499+GST, Tenant Moneyback 5999+GST
c)
Buyer Power - 1399+GST, Buyer Property Expert - 1499+GST, Buyer Moneyback - 4999+GST
d)
Buyer Power - 1199+GST, Buyer Property Expert - 1799+GST, Buyer Moneyback - 4999+GST
16.
How many owner contact the customer will be able to take if he takes freedom plan after using free 9 contacts?
a)
50
b)
25
c)
16
d)
9
17.
How would you answer if the customer says your RM will be a localite of the city or not after he/she takes the paid services?
a)
Yes, we only hire localite RMs.
b)
No, The RM will not be a localite but he will definitely be a city level expert.
c)
All of the above
18.
What are the 6 mandatory questions that we ask from the tenants before pitching them the plans?
a)
Location
b)
Rent/Budget
c)
BHK Type
d)
Tenant Type
e)
Move in Date
19.
What the meaning of inside and outside the bracket number shown on the requirements window.
a)
Both of them shows properties posted in last 30 days.
b)
Inside the bracket shows last 15 days old properties and outside the bracket shows last 30 days old properties.
c)
Both of them shows properties posted in last 15 days.
d)
None of the above
20.
What the meaning of 15th Property Rent on the requirement window(As highlighted in the screenshot).
a)
It signifies the average rent going on in that area as per the filters applied on the requirements window
b)
It signifies the minimum rent going on in that area
c)
It signifies nothing.
d)
All of the above
21.
What the meaning of the numbers 21, 42 and 63 showing on the requirements window(As highlighted in the screenshot).
a)
21 properties are below 13000 rent, 42 properties are below 14500 rent, 63 properties are below 15000 rent.
b)
21 properties are above 13000 rent, 42 properties are above 14500 rent, 63 properties are above 15000 rent.
c)
21 properties are equal to 13000 rent, 42 properties are above 14500 rent, 63 properties are above 15000 rent.
d)
None of the above
22.
The pop up showing in the screenshot comes once you save any requirements for the customer. What's the meaning of PAYMENT_LEAD written under the source section?
a)
This is an auto saved requirement.
b)
This requirement was added by the Sales team Executive.
c)
This requirement was added by the customer.
d)
This requirement was added by the Relationship Manager.
23.
If as per the customer's initial requirements you are not able to find enough properties available. In which all requirements you can make the customer flexible?(Select more than one correct answers)
a)
We can ask the customer to increase the Rent.
b)
We can ask the customer to reduce the BHK type
c)
We can ask the customer to change the tenant type
d)
We can ask the customer to become flexible with the nearby location
Reset
