Julian was completing a depreciation spreadsheet on his desktop and then stepped away to get lunch; when he returned to the office, he noticed there were no longer any icons on his desktop. How would Julian go about initiating a software program like Microsoft PowerPoint so he can finalize his work?

Cynthia is a help desk technician creating a training class for onboarding new hires. She knows it is essential that new employees can minimize or maximize a Windows program. Of the following possible answers, which of these instructions is the clearest way Cynthia could explain this procedure in her training materials?

Michael is new to computers, but he is applying for employment and is required to create a professional resume using Microsoft Word. Now, he would like to print out the resume. When he goes to print, he receives a message that the printer isn’t set up. What type of program is needed to provide coordination between the printer and OS?

Monique is helping her mother with a rental application and while she needs to give her mother the application, she cannot travel to visit her mother and resolves to send her mother an income statement by e-mail. What would this document be called once it is included with an e-mail message?

A colleague in Minnesota just sent Benjamin a file for a project Benjamin is managing. He needs to review the file and he discovers the name of the file is management.doc. Benjamin isn't sure which software program would successfully open the file. What program would you recommend he use to open the file?

Alexandra is a new employee without much experience with computers, and she is reviewing a program called Outlook. She knows what the "New mail" button and the "From" and "To" buttons do, but she isn't sure about the "Reply to All" button, so she asks a help desk technician. What would you, the help desk technician, tell Alexandra this e-mail function does?

John is creating a new e-mail account using Google mail for professional use. He has made it through most of the process but is having trouble choosing a valid e- mail address. Which of the following is an example of a valid e-mail address for John’s Google mail account?

The CompTIA ITF+ includes numerous technical terms a student will have to define and understand to succeed on the examination. Your classmate, Malcolm, is studying his notes and realizes he forgot to write down what "Desktop" means as a computer term. What would you tell Malcolm this term refers to?

Alicia is working to build a new computer system and is looking for the quickest persistent storage option for the computer for a daily bootable drive. Given the below options, which would you recommend for Alicia to purchase and install?

Emmanuel is typing his home address, 1360 Winchester Parkway #42A, into his resume. Which key on the keyboard will Emmanuel use to capitalize letters?

Regina is setting up a home laptop using a docking station, and she would like to purchase a mouse to work with this computer system. Now that she is ready to start shopping, what type of connector should Regina look for when choosing a mouse?

Clayton is working on finishing his homework for his geology class. He needs to copy a word from one location to another in his document. What keyboard shortcut for copy and paste would Clayton use?

Darnell was told that he must access a webpage to apply for a job, so he sits down at a desktop and considers the icons on the screen. Which of the choices below would allow Darnell to access the internet and view this webpage?

Destiny wants to send a small Word document file to her best friend Mei-li with an accompanying e-mail. Can this Word document file be attached to an e-mail message?

Vijay just saved a personal Excel spreadsheet to the Microsoft Windows 10 operating system's default folder on his desktop PC. In what Windows folder would Vijay’s file be located/stored?

Jada just read an article about the risk of hackers getting into her financial records stored on her PC. How can the risk of unauthorized computer system access be reduced?

Salvador plans to update his resume. He would like to start by making changes to a resume he created a year ago, so he needs to save a copy of the document with a new name. Which option would allow Salvador to do this?

Malik is a CompTIA ITF+ student and would like additional information on how to use the command line in Windows 10 OS. He will need a search engine to construct a query and display the appropriate information. Which of the following are examples of search engines?

Aisha is doing online research for a biology paper due in her high school class. She needs to find out more about plants that like shade using a search engine. Which search terms would be most effective?

Microsoft Windows 10 provides a range of built-in functions to help users manage their computers. How would a user navigate to the Windows Update and Security Tool?

You are configuring a computer to participate on a network. Which of the following are mandatory? Each selection represents a complete solution.

You are a network technician and are helping Sally, the local librarian, set up her wireless network at the library. She would like for her clients to be able to access the internet without authenticating on the wireless access point. What type of authentication would you assign to the wireless network?

Your friend Jim needs to establish an Internet connection. In this scenario, which of the following recommendations would you give him for the best speed? Each correct selection represents a complete solution.

All computers need to have the ability to store data that helps the processor perform its most important tasks, such as loading apps, browsing websites, etc. Which of the following is an advantage of random-access memory (RAM)?

You have requested that your company upgrade all its employees’ HDDs to SSDs. What are the advantages of SSDs?