WorksheetsBusiness Communication Skills L2
Total questions: 10
Worksheet time: 10mins
How does the ‘Inverted Pyramid Style’ help writers?
Allows them to decide what to write about
Helps the writer get straight to the point with the most important information first
Shows where to put all the information in a long message
Makes it easier to write longer texts or articles
Replying with empathy would be...
"I am here when you need me"
"I have the same situation"
"It could be worse"
"It's going to be fine"
7. When you are angry about something but DO NOT lose your temper, you are demonstrating
a. self-awareness.
b. self-management
c. social awareness.
d. relationship management.
What are the four sections of the ‘Business Communication Framework’?
Beginning, Middle, Answer, Ending
Introduction, Details, Response / Action Needed, Ending
Introduction, Instructions, Request, Ending
Beginning, Details, Action, Request
Which of these is NOT an example of a positive tone?
Your ability to meet the deadline is satisfactory.
I am unable to attend the planning meeting
I don't believe his statements about the product's efficiency.
When the information is made available. I can complete the report.
Which of the following is NOT one of The Five Conflict Management Styles
The Fox
The Owl
Conceding
Avoiding
Emotional Intelligence is about........
Understanding our emotions
Understanding the emotions of others
Managing our emotions
All of the above
Which of the following words do NOT describe a hostile person?
Unfriendly
agressive
Helpful
Which of the following words is NOT an example of powerful vocabulary?
Nice
Exclusive
Sale
Healthy
Which 3 of the following apply to the 'Know it All'
be admired
share all their knowledge
think they are the best
help others
