WorksheetsFOO - C4 Revision
Total questions: 13
Worksheet time: 8mins
What is the international society for Concierges?
Les Clefs D'or/Society of the Golden Keys
Les Clefs Dior/Society of the Golden Keys
Les Clers D,or/Societies of the Golden Keys
Les Clers D'or/Society of the Golden Key
Identify the various types of services provided by the Concierge
Arrange airport transfer, dining reservations and recommend places of interests
Arrange airport transfer, stock up minibar and recommend places of interests
Fix air-conditioning units, arrange dining reservations and recommend places of interests
Arrange airport transfer, dining reservations and flower arrangements
Name the two types of safe deposit boxes used in a hotel.
(a)
What are the features and characteristics of the in-room safe?
15-30 mins lock-out after consecutive attempts, one size, 4-6 digit codes
15-30 mins lock-out after consecutive attempts, one size, Master key & guest key
Installed in a safe & secure location, one size, 4-6 digit codes
Installed in a safe & secure location, different sizes, 4-6 digit codes
Why would guests prefer to use the in-room safe?
For privacy
Available for long term storage
For convenience
Installed in a safe & secure location
FOA Garrett is assisting Mr. Frank to retrieve his Rolex from the lobby safe deposit box. What is required to be retrieved from FOA Garrett before opening the safe box?
Hand-held device
4-6 digit passcode from his Front Office Manager
Guest/individual key & Master/guide key
Guestroom key/individual key & Master/guide key
What is the first step of the procedure for opening, accessing and closing a lobby safe deposit box?
A safe deposit box is assigned to guest
FOA verifies guest's identity & compares his/her signature with his reg. card
Guest is required to fill-out a safe deposit box card
FOA ensures box assigned to guest is empty
Name the 2 systems used to record the usage of a safe deposit box
(a)
Identify the appropriate postal or courier service for this situation: Large bunks of items needs to be sent overseas without spending too much & speed is not an important factor
International courier service
Shipping
International air mail
Local dispatch
Identify the appropriate postal or courier service for this situation: At 1930hrs, Mr. Nixon approached Concierge Jimmy to seek help to send an important contract that needs to reach his client's office at 1000hrs the next day
Basic local mail
Local dispatch
Local express
Internal dispatch
Identify the appropriate postal or courier service for this situation: Guest wants an urgent parcel to be sent overseas & time is of utmost importance
Shipping
International courier service
International air mail
Local express
What are the tell-tale signs of suspicious parcels?
Unfamiliar handwriting
Oily stains or discolouration on the wrapping material
Pleasant smell that smells like freshly baked cookies
Oddly shaped and size
True or False: When parcels are left unclaimed for a period of time, staff should claim the mail or package for themselves.
False
True
