WorksheetsOMNI Channel Quiz
Total questions: 6
Worksheet time: 2mins
Name
Class
Date
1.
What is the first system you should log into at the start of your shift?
a)
OMNI Channel
b)
Slack
c)
Forti Client
d)
Five-9
2.
How many cases will OMNI channel assign to you at time?
a)
2
b)
1
c)
3
d)
4
3.
When can you log yourself out of OMNI Channel ?
a)
15 minutes before EOD
b)
15 minutes before lunch
c)
30 minutes before EOD
d)
Before and After lunch
4.
Any e-mail case(s) in New/In Progress status remaining in your queue at end of shift should be
a)
Worked ASAP the following business day
b)
Re-Assigned back to Validation queue
c)
Sent to someone in validation status
d)
Kept in your workload
5.
If you expierence any technical difficulties with OMNI Channel , who should you report your findings to ?
a)
Ro or Amari
b)
Lani Love
c)
Ro and Amari
d)
Sit there and think on it
6.
When will we be starting this process?
(a)
100 %
