Who is in-charge of posting charges into guest folios and 

assisting guests in settling their accounts?

Who works overnight and is responsible for checking and closing out hotel's financial activities?

Which of the following is NOT INCLUDED in uniformed service position?

Who reeceives and record room reservation requests and 

creates reservation documents?

Who reserve, register and assign rooms to guests and

maintain information about the availability of rooms for sale and vital facts about the hotel services and facilities?

3. Guest Folio is considered as the master bill in the hotel which is also known as ____________?

This kind of reservation ensures the hotel will hold a room until a specific time of guest’s scheduled arrival date.

This kind of reservation system uses manual charts, calendar, booking sheets, diary, forecast board or room rack and used by smaller establishments.

It is the process of booking rooms before the arrival of the guest. This process involves recording request and confirming guest’s reservation.

It applies when the terms of reservation have been verified. Both the hotel and the reserving party agree on the dates, rates and billing arrangements, room types and other arrangements.

What is the term that refers to a guest that goes to the hotel without prior reservation?

When a guest checks in with no reserved room, offer first the standard room so they can afford it.

The guest will stay in your hotel from Sept 18 to Sept 24, how many days and nights will the guest be in your hotel?

The front office can be divided into these four departments: ____.

Rate includes 3 meals a day- Breakfast, Lunch, Dinner referring to ---

It is a computerized reservation system that reduces paperwork and can handle large amount of reservation data effortlessly

A reservation in which the hotel has accepted the room request of a guest but is not able to guarantee the availability of the room on the specific date due to unavailability of the requested guestroom.

Sources of reservations. check all that applies.

The first step in reserving an accommodation is to check if the requested kind of accommodation is available for selling for a specific period of time. It is done by checking the rack rate.

Denial of reservation directly means loss of revenue. If all accommodations in the hotel are booked, the reservation staff refuses

the reservation politely and suggests an alternative hotel in the same area or

different property of the same owner in a nearby area.

Some guests or agents are blacklisted due to their history of payment dues against the hotel. In such case that the guest comes back to check in and promise to leave his/her credit card, the reservation clerk should accommodate the guest.

Bell man is sometimes called ____. check all that applies.

They provide support to the arrivals and departures of guests and continuous source of services to guests during their stay.

It is an old system based on telephone lines that requires operators to man them as all incoming and outgoing calls are routed through operator.

The doorman will inform the receptionist in case the guest has scanty baggage. Scanty baggage is a term used for guests with no baggage.

Guests without reservations or walk-in guests, presents an opportunity for front desk agents to sell guestrooms. Based on information collected during the reservations process,a hotel may only share personal information of the guests to immediate family make a surprise visit at the hotel.

The guestroom is usually the largest single charge on the guest account. Additional expenses can be charged to a guest’s account if he or she established acceptable credit at the front desk during the arrival stage.

It contains of any special guest specific request or room specific requests etc. of a guest.

In cancelling a reservation, the following steps must be done ___. check all that applies.

"Stay Over" means ___

The following are different modes of receiving reservation request, EXCEPT for:

It provides a detailed monthly or yearly overview of your item availability, number of bookings, unbooked availability, average occupancy, and a few data points related to average revenue and actual revenue.

It provides a list of declined reservations from a guest or a denial of accepting a reservation from a hotel.