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WorksheetsTrivia about Clearview
Total questions: 15
Worksheet time: 8mins
Clearview is...
ClearView is a thriving SaaS company that builds industry-leading performance management software for contact centers
ClearView is a thriving SaaS company that builds industry-leading performance management software for Petshops
Clearview is a dashboards software company that involves data analytics
Clearview is a call center like FOCUS
What are the products/packages we offer to our clients?
Dashboards, Gamification, Wallboards, Coaching and Quality Monitoring
Dashboards, Gamification, and Wallboards
Dashboards,
Coaching and Quality Monitoring
Dashboards, Gamification, Wallboards, Coaching and Finances
What is the most powerful widget(s) of dashboards?
Summary Widget
Summary and Interval Widget
Agent States Widget
Gamification Widgets
When did Clearview was created?
2010
2008
2011
2012
Which are the game types gamification has currently?
Milestone, Multiplier Madness, Bullseye, Connect 3, Connect All, Milestone, Top Dog and Top Team
Multiplier Madness, Bullseye, and Top Dog
Milestone, Multiplier Madness, Bullseye, and Connect 3
Top Dog, Top Team, and Bullseye
What type of export we have on Clearview's system?
Excel, Excel with objectives and CVS
Excel, Excel with objectives, CVS, and Image (PNG)
Excel and Excel with Objectives
Excel
What are the intervals we have on games currently?
Daily, Weekly and Monthly
Daily and Weekly
Daily, Weekly, Monthly and every hour.
Clearview's Dashboards can display Real-Time and historical data
True
False
What is the correct order for the level hierarchy?
Company, Floor, Team and Agent
Company, Team, Floor, and Agent
Floor, Company, Agent and Team
Agent, Team, Floor and Company
How many levels a company hierarchy usually has?
between 5 and 4 levels
between 2 and 1
more than 8
A user in Clearview's System needs to be assigned to a role always
True
False
Roles are...
Roles are used to grant access or place restrictions on certain pages or features. To ensure users are able to perform the tasks they need to.
Roles are part of the company structure so everybody knows each other titles
Roles are attributes attached to the user
You must create and configure roles before creating users.
True
False
What are the default Incontact roles that match the company level?
Executive, administrator and Supervisor
Administrator
Agent
Coach
What are the game modes we have in gamification?
Single player, Multi player and Team Mode
Single player and Multi player Mode
