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WorksheetsCE June Quiz
Total questions: 15
Worksheet time: 8mins
Mr Michael wants to send her shipment (watch) to Indonesia as it left during her vacation in Malaysia. He called to FedEx to know import regulation. What would you advise to customer?
Personal effect is not acceptable to Indonesia
Advice for import regulation personal effect “barang bawaan penumpang”
No specific import regulation for personal effect.
Ms Florine called to check rate for Leather Goods to China 215335, with below details:
Account: 339507023
Weight: 25 kg
Dim: 90:38:25 cm
Value: 1200 USD
She plans to ship the shipment on May 25, 2023. What is the best rate for her?
Estimation rate IDR 3.313.959 with IP service, ETA would be on June,1 2023 if no customs delay
Estimation rate IDR 11.313.747 with IP service, ETA would be on June,1 2023 if no customs delay
For digital promotion, what would you input in DPT (sharepoint) if customer refuse to provide contact details?
Record customer data in the Digital sharepoint and choose status “rejected promotion”
Did not input in the Digital Sharepoint due to customer refuse to callback.
Ms Katherine called to CE on June 5, 2023 wants to dispute for her invoice. She had sent email to fscid@fedex.com on June 2, 2023, but still no response and customer urgent. What would you advice to customer?
Resend email to fscid@fedex.com and ask her to cc to idcs@fedex.com
Create escalation case in STC escalation log
Send email to SPOC group email
Mr Emir called to CE on May 13, 2023 to check for his shipment status under AWB 772050175015. What would your advice to customer?
The shipment under customs process and still waiting customs response
The shipment has been arrived at CGK and still waiting Invoice and confirm value before submitting to customs.
Ms Suci wants ship gift to her friends in Belarus. Could FedEx assist to send the package?
Yes
No
Mr Andrew called to CE, he wants to ship smoke salmon to Belgium. Could we assist him to ship out the shipment?
No
Yes
Ms Shinta called to CE to check for her shipment status on Friday, the shipment was still in transit in KIXH. Se asks of estimation arrival in ID. What would you advise to customer?
The shipment will be uplift to ID on the next flight on Saturday and ask customer phone number for PN SMS
We are sorry due to no confirmation for uplift confirmation, we can’t provide you estimation arrival.
We are sorry, there would be no available flight on Saturday, the next uplift plan to ID would be on Sunday morning then promote for PN SMS
Mr Hartanto called to CE on May 29, 2023 to check his shipment status under AWB 398646818180. He provides phone number and email address to notify for his shipment. What would you do to assist customer?
Input customer phone number and email address on ACCS note
Create TRC/customer support case
Sent email to CPE team
Ms Celine want to check export regulation to ship out metal watch to AE with have value 5500 USD. What would you advise to customer?
Advise customer to provide packing list due to value 5500 USD
We are sorry, metal watch is not acceptable in AE
We are sorry, metal watch with value above 5000 USD is not acceptable in AE
Ms Devi called to CE on May 30, to check rate for export shipment to TR 34775. She wants to send out hair mask for her sister with have weight 0.6 kg and value 100 USD. What would you advise the customer?
a. Estimation rate IDR 1.348.062 with IP service, ETA would be on June,2 2023 if no customs delay.
Estimation rate IDR 869.758 with IP service, ETA would be on June,2 2023 if no customs delay.
Cosmetics is not acceptable for personal in TR
PT Wahana Food would like to send frozen food such as Fish ball and Rendang (all of them in frozen condition) to some countries. They need to know if FedEx could support the shipping. Please advise the suitable answer to customer shipping plan above.
Commodity above still could be accepted by FedEx. But we need to get the information of destination country to check the regulation.
Regret that FedEx was unable to accept the goods as it required specific temperature during the process. Most of all, it was perishable.
Above commodity still could be shipped with FedEx; shipper should only prepare dry ice, AWB and commercial invoice in details.
PT AROMA would like to ship perfume spray (like axe) as sample to France, could we assist to ship out the shipment?
Yes
No
A customer called to check rate for IB shipment from CN 215001 with detail below:
Account: 683522864
Commodity: Machine Parts
No of Packages: 3 package
Total Weight: 6Kg
Dimension: 50x50x26 cm
Value: 1200USD
She plans to ship out the shipment on June 5, 2023, what would best price with include carriage value?
Estimation rate IDR 15.215.841 with IP service, ETA would be on June,8 2023 if no customs delay
Estimation rate IDR 15.009.597 with IP service, ETA would be on June,8 2023 if no customs delay
Estimation rate IDR 21.363.786 with IP service, ETA would be on June,8 2023 if no customs delay.
Customer would like to ship document with have wight 0.6 Kg. what is best packaging for customer?
FedEx Envelope
FedEx Pak
Customer can choose one of the packings above
