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Personal and Professional Etiquette

Total questions: 88

Worksheet time: 44mins

Name
Class
Date
1.

positive work behaviors and personal qualities which make individuals more likely to gain employment and succeed in their chosen career

a)

employability

b)

leadership

c)

ethical behaviors

2.

ability to cope with job stress which benefits an individual's personal and professional life

a)

teamwork

b)

stress management

c)

mannerisms

3.

specific style of behavior in the workplace

a)

mannerisms

b)

problem solving

c)

professionalism

4.

ability to plan and execute control over the amount of time spent on specific activities to effectively accomplish goals in a timely manner

a)

time management

b)

problem solving

c)

teamwork

5.

style of speaking or behaving

a)

etiquette

b)

habits

c)

mannerisms

6.

ability to motivate people to accomplish a better result for an organization

a)

leadership

b)

critical thinking

c)

management

7.

transferring information from one place to another, whether it is vocally, written, visually or non-verbally

a)

teamwork

b)

effective communication

c)

behaviors

8.

working effectively and efficiently with others

a)

teamwork

b)

problem solving

c)

preparation

9.

values or standards which direct the way individuals interact with others

a)

choices

b)

employment

c)

ethical behaviors

10.

being able to evaluate arguments and information quickly, solve problems creatively and identify mistakes with efficiency

a)

critical thinking

b)

data acquisition

c)

management

11.

requires gathering reliable information, assessing the information for answers and selecting a suitable solution based on the situation

a)

behaviors

b)

teamwork

c)

problem solving

12.

required for professional advancement; consists of the desire and ability for life long learning

a)

leadership

b)

academic preparation

c)

mannerisms

13.

A summary of skills, abilities, accomplishments and a quick advertisement of who you are

a)

elevator pitch

b)

cover letter

c)

resume

d)

biography

e)

memorandum (*memo)

14.

Personal communication to a prospective employer that draws attention to qualifications and demonstrates your written communication skills

a)

elevator pitch

b)

cover letter

c)

resume

d)

biography

e)

memorandum (*memo)

15.

This may be informal in personal contexts but should be formal in business because it serves to exchange information within organizations.

a)

elevator pitch

b)

email

c)

resume

d)

biography

e)

memorandum (*memo)

16.

Normally used for communicating policies, procedures, or related official business within an organization and written in a one-to-all perspective.

a)

elevator pitch

b)

email

c)

resume

d)

biography

e)

memorandum (*memo)

17.

A short written account of someone's professional life/accomplishments

a)

elevator pitch

b)

email

c)

resume

d)

short-bio

e)

memorandum (*memo)

18.

A brief, persuasive speech (usually 30-45 seconds) that you use to spark interest in your organization, create interest in a project, idea, or yourself.

a)

elevator pitch

b)

email

c)

resume

d)

short-bio

e)

memorandum (*memo)

19.

A small, easy-to-access card that displays your name, organization, and contact information

a)

business card

b)

email

c)

resume

d)

short-bio

e)

memorandum (*memo)

20.

A professional meeting at which a group of people engage in intensive discussion and activity on a particular subject or project.

a)

workshop

b)

email

c)

resume

d)

short-bio

e)

memorandum (*memo)

21.

The action or process of interacting with others to exchange information and develop professional or social contacts.

a)

workshop

b)

networking

c)

resume

d)

short-bio

e)

memorandum (*memo)

22.

A person who commits fraud or participates in a dishonest scheme.

a)

workshop

b)

networking

c)

scammer

d)

short-bio

e)

memorandum (*memo)

23.

A social networking website designed for business professionals which allows you to share work-related information, develop professional contacts, and apply for jobs

a)

Google

b)

SnapChat

c)

LinkedIn

d)

Facebook

e)

Instagram

24.

This refers to etiquette, or protocols and norms for communication, on the Internet.

a)

netiquette

b)

Application Tracking System (ATS)

c)

LinkedIn

d)

business proposals

e)

sales message

25.

Documents designed to make a persuasive appeal to the audience to achieve a defined outcome, often proposing a solution to a problem.

a)

netiquette

b)

Application Tracking System (ATS)

c)

LinkedIn

d)

business proposals

e)

sales message

26.

The central persuasive message that intrigues, informs, persuades, calls to action, and closes the sale.

a)

netiquette

b)

Application Tracking System (ATS)

c)

LinkedIn

d)

business proposals

e)

sales message

27.

This social media site may eventually replace the need for resumes.

a)

netiquette

b)

Application Tracking System (ATS)

c)

LinkedIn

d)

business proposals

e)

sales message

28.

Artificial intelligence system that big companies use to filter candidates' resumes and cover letters

a)

netiquette

b)

Application Tracking System (ATS)

c)

LinkedIn

d)

business proposals

e)

sales message

29.

It is the basic manners in the world of work and service.

a)

Discipline

b)

Work Etiquette

c)

Good manners

d)

Citizenry

30.

Etiquette is considered basic manners.

a)

True

b)

False

31.

Which of the following is not a direct benefit of work ethics?

a)

Achievement of a harmonious workplace

b)

Etiquette makes your job easier

c)

It helps in keeping good relationship with co-workers

d)

It promotes you at work

32.

Bad manners may lead to the following, except:

a)

Confidence

b)

Anger

c)

Getting disciplinary action

d)

Stress

33.

It is the quality of being trustworthy or of performing consistently well.

a)

Dedication

b)

Cooperation

c)

Reliability

d)

Professionalism

34.

It refers to the quality of being honest and having strong moral principles; moral uprightness.

a)

Integrity

b)

Responsibility

c)

Productivity

d)

Discipline

35.

It means being competent or skilled that is expected of a professional.

a)

Responsibility

b)

Dedication

c)

Cooperation

d)

Professionalism

36.

A teacher may wear anything she likes in public outside school premises and hours.

a)

True

b)

False

37.

Work ethics does not include your behavior outside work. Therefore, professionals may do anything they want once they are outside their workplace.

a)

True

b)

False

38.

Our respect system must depend on our set of beliefs. Once our belief is different from another person, it is acceptable that our respect for that person and the way we work with them gets affected.

a)

True

b)

False

39.

If you regularly do business with people from other cultures, it's important to know the customs and etiquette of their hometowns.

a)

True

b)

False

40.

People often form impressions about others within seconds of meeting them, so you must not care how you appear to others and how they think of you.

a)

True

b)

False

41.

Don’t make value judgments on people’s importance in the workplace or speak negatively about your coworkers, even if you find yourself frustrated over a certain situation.

a)

True

b)

False

42.

The tone of voice, facial expressions and other body language have an impact on the message that we deliver.

a)

True

b)

False

43.

It is important to limit personal calls, emails, and other non-work related tasks after work hours.

a)

True

b)

False

44.

Etiquette is an old French word meaning...

a)

Good

b)

Ticket

c)

Manners

d)

Enter

45.

Who gives your first lesson in etiquette?

a)

Teachers

b)

Preachers

c)

Parents

d)

Friends

46.

The rule of etiquette are based on the ____

a)

Golden rule

b)

Civil law

c)

law of the land

d)

Jungle rule

47.

Select the reasons for having good manners.

a)

To foster good relationships

b)

To communicate effectively

c)

To out out shine others

d)

To prevent embarrassment

48.

Bad manners will bring shame to you and your family.

a)

True

b)

False

49.

Etiquette refers to the rules that govern ……… behavior.

a)

Physical

b)

Mental

c)

Social

d)

Moral

50.

Etiquette demands that we do all, except …..

a)

Talk while someone is talking

b)

To be punctual at all times

c)

To be neat and tidy

d)

To always wait your turn

51.

Select those things that are breaches in etiquette,

a)

Walking across a presenter

b)

Sitting while being introduced

c)

Sharing with others

d)

Reading someone’s diary

52.

The first place that social graces are taught is at:

a)

School

b)

Church

c)

Home

d)

A restaurant

53.

The rules of etiquette are the same in every country, culture or society.

a)

True

b)

False

54.

When should you place your elbows on the table?

a)

If you are tired

b)

Not at any time

c)

Only when you are eating

d)

If your host does it

55.

If you arrive late for an appointment, you should …

a)

Say that they were late the last time

b)

Apologize and explain why you are late

c)

Behave as though it is alright

d)

Act a though it didn't happen

56.

When knife and fork are placed apart on your plate this means that...

a)

You are upset

b)

You don't like the food

c)

You want more juice

d)

You are not finish eating

57.

When setting the table for a formal meal, where should the knife be placed?

a)

Above the dinner plate

b)

Right of the dinner plate

c)

Left of the dinner plate

d)

on the dinner plate

58.

If you are staying with a family of a different culture. What general guideline should you follow to avoid offending them when having a meal.

a)

Tell them you don't like their way

b)

Ignore them and do your own thing

c)

Watch the host and follow how he/she eats

d)

Just don't eat with them

59.

The eating utensils are collectively called...

a)

Hardware

b)

Crockery

c)

Appliances

d)

Cutlery

60.

Select the best "Netiquette" for communicating with teachers online.

a)

Be professional

b)

Use abbreviation and emojis

c)

Start with a proper greeting

d)

Ask your specific question

61.

Good digital etiquette includes all, except..

a)

Thinking before you post

b)

Chatting with classmates during instruction

c)

Being appropriate and respectful

d)

Creating a safe online environment

62.

Choose those things that make up good etiquette.

a)

Dressing appropriately

b)

Practicing good personal hygiene

c)

Having the latest hair style

d)

Being considerate

63.

Complete this important statement.

Do _____ others as _____ would _____ them do_____ you.

(a)  

64.

Being well groomed begins with __________

a)

Wearing a lot of makeup

b)

Looking and smelling fresh

c)

Bathing twice a week

d)

Wearing high heels

65.

____________ is Daily maintenance and cleanliness by practicing good healthful habits.

a)

Ergonomics

b)

Basic Hygiene

c)

Life skills

d)

Personal hygiene

66.

Your hygiene pack will include ___________

a)

Toothbrush and toothpaste, Deodorant or antiperspirant and body wipes

b)

Perfume, Hairspray, Deodorant

c)

Body Lotion, Eye Make-up, Perfume

d)

Toothbrush, Perfume, Eye Liner

67.

____________is the process of caring for parts of the body and maintaining an overall polished look.

a)

Basic Hygiene

b)

Personal Grooming

c)

Professional Behavior

d)

Hygiene packs

68.

______________reflects one’s personal grooming habits.

a)

care of his or her hair,skin, and nails

b)

Professional make-up aplication

c)

Expensive Clothes

d)

Wearing Perfume

69.

____________is the impression you project through both your outward appearance and your conduct in the workplace.

a)

Life skills

b)

Healthy Habits

c)

Professional image

d)

Good Hygiene

70.

It is important to consider __________when choosing what to wear to work

a)

Price

b)

Body type and shape

c)

If you look like a model

d)

Designer clothes

71.

Select clothing that looks_____________

a)

Expensive

b)

Bright colored

c)

Flattering

d)

Too tight

72.

look in the mirror from various ______ before leaving for work

a)

elevations

b)

lights

c)

rooms

d)

angles

73.

Working in high heels can throw off the body’s ______.

a)

Height

b)

Balance

c)

Temperature

d)

Weight

74.

A ____________is one of the foundational principles in developing a professional image.

a)

Full face of make-up

b)

Sarcastic Tone

c)

Positive Attitude

d)

Little Black Dress

75.

___________is the hallmark of professionalism.

a)

Rudeness

b)

Anger Management

c)

Politeness

d)

Laughing

76.

_______can quickly diminish a person’s reputation if media etiquette is neglected.

a)

Social Media

b)

Being too friendly

c)

Flirting

d)

Drinking coffee

77.

_____________ is the science of designing the workplace as well as its equipment and tools to make specific body movements more comfortable, efficient, and safe.

a)

Communication

b)

Ergonomics

c)

wearing orthopedic shoes

d)

Decontamination

78.

_______________ is your posture and the way you walk and move.

a)

ergonomics

b)

body balance

c)

physical awareness

d)

physical presentation

79.

The impression you project through both your outward appearance and your conduct in the workplace is known as___________

a)

good posture

b)

professional image

c)

personal hygiene

d)

fashion choices

80.

Beauty professionals who have to stand or sit all day and perform repetitive movements are susceptible to problems in all of the following EXCEPT______________

a)

feet

b)

wrist

c)

stomach

d)

shoulders

81.

Which of the following is NOT a potential consequence of failing to maintain a professional image?

a)

​loss of income

b)

loss of clients

c)

​a poor reputation

d)

​loss of practical skills

82.

Which term refers to the process of caring for parts of the body and maintaining an overall polished look?

a)

physical presentation

b)

personal grooming

c)

ergonomics

d)

​professional image

83.

Which of these is a professional behavior?

a)

​keeping to yourself

b)

​gossiping about coworkers

c)

being polite only when others are polite

d)

​always being considerate

84.

​When using social media, you should:

a)

​post embarrassing photographs

b)

​post helpful content

c)

​participate in arguments

d)

​forward spam

85.

​Good posture

a)

​leads to muscle fatigue

b)

​is important when sitting, but not when standing

c)

​places stress on your neck and shoulders

d)

​conveys an image of confidence

86.

​Which of the following is NOT a bad habit?

a)

bending or ​contorting your wrist when using your tools

b)

gripping or squeezing implements too tightly

c)

​bending forward or twisting your body to get closer to your client

d)

holding your elbows at less than a 60-degree angle away from your body when cutting hair

87.

​When standing to cut hair, you should:

a)

align your pelvic area with your abdomen​

b)

​keep your legs very close together

c)

keep your legs straight

d)

​angle your feet inward toward one another

88.

​It is recommended that you invest in a(n) _____ as part of your standard work attire.

a)

selection of tight pants and tops

b)

pleasant-smelling perfume or cologne

c)

apron or ​smock

d)

comfortable pair of high-heeled shoes