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WorksheetsPersonal and Professional Etiquette
Total questions: 88
Worksheet time: 44mins
positive work behaviors and personal qualities which make individuals more likely to gain employment and succeed in their chosen career
employability
leadership
ethical behaviors
ability to cope with job stress which benefits an individual's personal and professional life
teamwork
stress management
mannerisms
specific style of behavior in the workplace
mannerisms
problem solving
professionalism
ability to plan and execute control over the amount of time spent on specific activities to effectively accomplish goals in a timely manner
time management
problem solving
teamwork
style of speaking or behaving
etiquette
habits
mannerisms
ability to motivate people to accomplish a better result for an organization
leadership
critical thinking
management
transferring information from one place to another, whether it is vocally, written, visually or non-verbally
teamwork
effective communication
behaviors
working effectively and efficiently with others
teamwork
problem solving
preparation
values or standards which direct the way individuals interact with others
choices
employment
ethical behaviors
being able to evaluate arguments and information quickly, solve problems creatively and identify mistakes with efficiency
critical thinking
data acquisition
management
requires gathering reliable information, assessing the information for answers and selecting a suitable solution based on the situation
behaviors
teamwork
problem solving
required for professional advancement; consists of the desire and ability for life long learning
leadership
academic preparation
mannerisms
A summary of skills, abilities, accomplishments and a quick advertisement of who you are
elevator pitch
cover letter
resume
biography
memorandum (*memo)
Personal communication to a prospective employer that draws attention to qualifications and demonstrates your written communication skills
elevator pitch
cover letter
resume
biography
memorandum (*memo)
This may be informal in personal contexts but should be formal in business because it serves to exchange information within organizations.
elevator pitch
resume
biography
memorandum (*memo)
Normally used for communicating policies, procedures, or related official business within an organization and written in a one-to-all perspective.
elevator pitch
resume
biography
memorandum (*memo)
A short written account of someone's professional life/accomplishments
elevator pitch
resume
short-bio
memorandum (*memo)
A brief, persuasive speech (usually 30-45 seconds) that you use to spark interest in your organization, create interest in a project, idea, or yourself.
elevator pitch
resume
short-bio
memorandum (*memo)
A small, easy-to-access card that displays your name, organization, and contact information
business card
resume
short-bio
memorandum (*memo)
A professional meeting at which a group of people engage in intensive discussion and activity on a particular subject or project.
workshop
resume
short-bio
memorandum (*memo)
The action or process of interacting with others to exchange information and develop professional or social contacts.
workshop
networking
resume
short-bio
memorandum (*memo)
A person who commits fraud or participates in a dishonest scheme.
workshop
networking
scammer
short-bio
memorandum (*memo)
A social networking website designed for business professionals which allows you to share work-related information, develop professional contacts, and apply for jobs
SnapChat
This refers to etiquette, or protocols and norms for communication, on the Internet.
netiquette
Application Tracking System (ATS)
business proposals
sales message
Documents designed to make a persuasive appeal to the audience to achieve a defined outcome, often proposing a solution to a problem.
netiquette
Application Tracking System (ATS)
business proposals
sales message
The central persuasive message that intrigues, informs, persuades, calls to action, and closes the sale.
netiquette
Application Tracking System (ATS)
business proposals
sales message
This social media site may eventually replace the need for resumes.
netiquette
Application Tracking System (ATS)
business proposals
sales message
Artificial intelligence system that big companies use to filter candidates' resumes and cover letters
netiquette
Application Tracking System (ATS)
business proposals
sales message
It is the basic manners in the world of work and service.
Discipline
Work Etiquette
Good manners
Citizenry
Etiquette is considered basic manners.
True
False
Which of the following is not a direct benefit of work ethics?
Achievement of a harmonious workplace
Etiquette makes your job easier
It helps in keeping good relationship with co-workers
It promotes you at work
Bad manners may lead to the following, except:
Confidence
Anger
Getting disciplinary action
Stress
It is the quality of being trustworthy or of performing consistently well.
Dedication
Cooperation
Reliability
Professionalism
It refers to the quality of being honest and having strong moral principles; moral uprightness.
Integrity
Responsibility
Productivity
Discipline
It means being competent or skilled that is expected of a professional.
Responsibility
Dedication
Cooperation
Professionalism
A teacher may wear anything she likes in public outside school premises and hours.
True
False
Work ethics does not include your behavior outside work. Therefore, professionals may do anything they want once they are outside their workplace.
True
False
Our respect system must depend on our set of beliefs. Once our belief is different from another person, it is acceptable that our respect for that person and the way we work with them gets affected.
True
False
If you regularly do business with people from other cultures, it's important to know the customs and etiquette of their hometowns.
True
False
People often form impressions about others within seconds of meeting them, so you must not care how you appear to others and how they think of you.
True
False
Don’t make value judgments on people’s importance in the workplace or speak negatively about your coworkers, even if you find yourself frustrated over a certain situation.
True
False
The tone of voice, facial expressions and other body language have an impact on the message that we deliver.
True
False
It is important to limit personal calls, emails, and other non-work related tasks after work hours.
True
False
Etiquette is an old French word meaning...
Good
Ticket
Manners
Enter
Who gives your first lesson in etiquette?
Teachers
Preachers
Parents
Friends
The rule of etiquette are based on the ____
Golden rule
Civil law
law of the land
Jungle rule
Select the reasons for having good manners.
To foster good relationships
To communicate effectively
To out out shine others
To prevent embarrassment
Bad manners will bring shame to you and your family.
True
False
Etiquette refers to the rules that govern ……… behavior.
Physical
Mental
Social
Moral
Etiquette demands that we do all, except …..
Talk while someone is talking
To be punctual at all times
To be neat and tidy
To always wait your turn
Select those things that are breaches in etiquette,
Walking across a presenter
Sitting while being introduced
Sharing with others
Reading someone’s diary
The first place that social graces are taught is at:
School
Church
Home
A restaurant
The rules of etiquette are the same in every country, culture or society.
True
False
When should you place your elbows on the table?
If you are tired
Not at any time
Only when you are eating
If your host does it
If you arrive late for an appointment, you should …
Say that they were late the last time
Apologize and explain why you are late
Behave as though it is alright
Act a though it didn't happen
When knife and fork are placed apart on your plate this means that...
You are upset
You don't like the food
You want more juice
You are not finish eating
When setting the table for a formal meal, where should the knife be placed?
Above the dinner plate
Right of the dinner plate
Left of the dinner plate
on the dinner plate
If you are staying with a family of a different culture. What general guideline should you follow to avoid offending them when having a meal.
Tell them you don't like their way
Ignore them and do your own thing
Watch the host and follow how he/she eats
Just don't eat with them
The eating utensils are collectively called...
Hardware
Crockery
Appliances
Cutlery
Select the best "Netiquette" for communicating with teachers online.
Be professional
Use abbreviation and emojis
Start with a proper greeting
Ask your specific question
Good digital etiquette includes all, except..
Thinking before you post
Chatting with classmates during instruction
Being appropriate and respectful
Creating a safe online environment
Choose those things that make up good etiquette.
Dressing appropriately
Practicing good personal hygiene
Having the latest hair style
Being considerate
Complete this important statement.
Do _____ others as _____ would _____ them do_____ you.
(a)
Being well groomed begins with __________
Wearing a lot of makeup
Looking and smelling fresh
Bathing twice a week
Wearing high heels
____________ is Daily maintenance and cleanliness by practicing good healthful habits.
Ergonomics
Basic Hygiene
Life skills
Personal hygiene
Your hygiene pack will include ___________
Toothbrush and toothpaste, Deodorant or antiperspirant and body wipes
Perfume, Hairspray, Deodorant
Body Lotion, Eye Make-up, Perfume
Toothbrush, Perfume, Eye Liner
____________is the process of caring for parts of the body and maintaining an overall polished look.
Basic Hygiene
Personal Grooming
Professional Behavior
Hygiene packs
______________reflects one’s personal grooming habits.
care of his or her hair,skin, and nails
Professional make-up aplication
Expensive Clothes
Wearing Perfume
____________is the impression you project through both your outward appearance and your conduct in the workplace.
Life skills
Healthy Habits
Professional image
Good Hygiene
It is important to consider __________when choosing what to wear to work
Price
Body type and shape
If you look like a model
Designer clothes
Select clothing that looks_____________
Expensive
Bright colored
Flattering
Too tight
look in the mirror from various ______ before leaving for work
elevations
lights
rooms
angles
Working in high heels can throw off the body’s ______.
Height
Balance
Temperature
Weight
A ____________is one of the foundational principles in developing a professional image.
Full face of make-up
Sarcastic Tone
Positive Attitude
Little Black Dress
___________is the hallmark of professionalism.
Rudeness
Anger Management
Politeness
Laughing
_______can quickly diminish a person’s reputation if media etiquette is neglected.
Social Media
Being too friendly
Flirting
Drinking coffee
_____________ is the science of designing the workplace as well as its equipment and tools to make specific body movements more comfortable, efficient, and safe.
Communication
Ergonomics
wearing orthopedic shoes
Decontamination
_______________ is your posture and the way you walk and move.
ergonomics
body balance
physical awareness
physical presentation
The impression you project through both your outward appearance and your conduct in the workplace is known as___________
good posture
professional image
personal hygiene
fashion choices
Beauty professionals who have to stand or sit all day and perform repetitive movements are susceptible to problems in all of the following EXCEPT______________
feet
wrist
stomach
shoulders
Which of the following is NOT a potential consequence of failing to maintain a professional image?
loss of income
loss of clients
a poor reputation
loss of practical skills
Which term refers to the process of caring for parts of the body and maintaining an overall polished look?
physical presentation
personal grooming
ergonomics
professional image
Which of these is a professional behavior?
keeping to yourself
gossiping about coworkers
being polite only when others are polite
always being considerate
When using social media, you should:
post embarrassing photographs
post helpful content
participate in arguments
forward spam
Good posture
leads to muscle fatigue
is important when sitting, but not when standing
places stress on your neck and shoulders
conveys an image of confidence
Which of the following is NOT a bad habit?
bending or contorting your wrist when using your tools
gripping or squeezing implements too tightly
bending forward or twisting your body to get closer to your client
holding your elbows at less than a 60-degree angle away from your body when cutting hair
When standing to cut hair, you should:
align your pelvic area with your abdomen
keep your legs very close together
keep your legs straight
angle your feet inward toward one another
It is recommended that you invest in a(n) _____ as part of your standard work attire.
selection of tight pants and tops
pleasant-smelling perfume or cologne
apron or smock
comfortable pair of high-heeled shoes
