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WorksheetsPrinciples of Quality Management
Total questions: 10
Worksheet time: 5mins
All below are definition of quality except
Fitness for use
Degree to which a set of inherent characteristics fulfils requirements
A tool to measure customer satisfaction
Conformance of requirements or specification
Quality Management consists of
Quality control
Quality assurance
Quality improvement
All of the above
Below are principles of quality management except
Process approach
Customer satisfaction
Improving quality of nations health
Employee involvement
Teamwork, recognition and reward, feedback, training and mentoring
All the above are components of which quality principle?
Supplier partnership
Process approach
Customer satisfaction
Employee involvement
Below are benefits of continuous process improvement except
Improve customer satisfaction
Enhance innovation
Ensure employees are occupied with important tasks of business
To find the root cause analysis and apply corrective action.
Why is it important to have good business relationship with suppliers?
To get value for money products
To have goods delivered on time
Customer will be happy with products of good quality
All the above
All below are benefits of performance measures principles except
Identify whether our customers are satisfied
Identify whether suppliers meet our requirements
To find areas where improvement can be made
Enhance trust and collaboration
All below are application of performance measures except
Identify what, who, when, how to measure
Identify and train employees responsible for data allocation
Proper documentation of data collected from measurement
Recognize and acknowledge employees contribution
Juran’s Quality Trilogy consists of following except
Quality planning
Quality control
Quality improvement
Quality Approach
All below are benefits of process approach except
Lower cost and shorter cycle time
Consistent and predictable outcome through a system
Ability to focus on key processes
Encourage and recognize improvements
