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WorksheetsFO level 1 Assessment Questioner
Total questions: 46
Worksheet time: 48mins
1. ………… is a letter send to guest to inform about their reservation has been made.
Confirmation
Reservation
Booking
Cancellation
The Department responsible for gardening is:
Human Resources.
Housekeeping
Engineering
Security
Telephone call should be answered within how many rings?
1
2
3
4
Upon receiving booking, what should not be promised by reservation agent is ….
Confirmation no
Guest name
Payment information
Room attributes
Two rooms with a common wall but no connecting door are call …………
Adjoining room
Connecting room
Adjacent room
Twin room
The following commercial enterprise is under hospitality industry.
Catering
Farming
Trading
Garment
Which of the following is an example of positive body language?
Crossed arm
An upright posture
Hands in pocket
Pointing
A room that is not occupied, regardless of clean or dirty status is call…
Clean romm
Vacant room
Check in room
Due out room
A guest who arrives at the property without a reservation is
Walk In
F. I . T
Group
Book out
.............. is use to record the customer’s vehicles in and out of the hotel
Luggage tag
Group tag
Storage tag
Valet parking tag
A guest room with two single beds with called.................
Single room
Double room
Twin room
Deluxe room
When you find item left by guest, you must:
Keep the items until you find the guest.
Keep your self
Inform security
Report Lost & Found immediately
A meal plan for room inclusive of accommodation, breakfast, lunch and dinner is call
Continental plan
American plan
European plan
Modified American plan
................... Plan is inclusive of room and breakfast.
American
Modified American
European
Continental plan
When you check in the guest you need to request the guest's
Email address
Nationality
passport or ID
Phone number
Industry that drive revenue from for providing food and drinks is
Catering
Travel sector
Lodging
Recreation
Guest rooms 50 to 250 rooms are consider as
Large hotels
Medium size hotels
Small hotels
Mid range hotels
There are ———— sectors under Hospitality industry?
1
2
3
4
A property that specially target backpackers and young group of travelers who like to socialize and have fan are call
Hostel
Guest house
Motel
Inn
............ offers complete vacation experience including easy assess to additional amenities and activities. Some even offer all - inclusive packages.
Bed and breakfast
Luxury hotels
Budget hotels
Resort hotels
Travelers sleep in bunk beds with up to 8 other person in a room. They also share bathrooms and have share spaces. Some have separate sections for men and women.
MICE
Bed and breakfast
Inn
Hostel
Which segment of the hospitality industry focus on providing its target market with entertainment and relaxation services?
Travel
Catering
Lodging
Recreation
A ............. Hotel is small. It should not have more than 100 rooms, because it has to offer a personal touch to every guest.where uniquely themed rooms envelope guests in wonderfully weird décor and memorable design touches.
Antique
Botique
MICE
Transit
Guests are likely to have a no-post status in the hotel’s sales outlets when their method of payment at check-in is
Deposit
Company charge
Credit card
Cash basic
A highest room rate offers to public and F I T guest is call………………
TA rate
Rack rate
Corporate rate
Negotiated rate
This is a status that shows the signs of occupancy are beds have been used, baggage on the baggage rack, bath towels that have been used.
Occupied Dirty
Vacant Dirty
Late check-out
Departure room
These are consumable no chargeable items provided to guest in a guest room.
Mini bar
Linen
Amenities
Facilities
A guest has just check in to the hotel and occupy the guest room is call …………
Due out guest
Arrival guest
In house guest
Departure guest
What is PMS stand for?
Property management System
Point of sale system
Property manager system
Properly management System
When the room charge will be cover by the Company, MOP should be
City Ledger
Cash
Voucher
Credit Card
Wave of the charges due to certain reasons and all related documents must attached and authorized person signature.
(a)
Returning the extra amount of payment e.g deposit or over charge or
mischarged amount of money back to the guest.
(a)
Requesting the certain amount of payment which was no settled upon the guest departure.
(a)
Pre-payment or certain amount of money to cover the expense during the stay.
(a)
International travellers might use different currencies for payment, for those currencies are converted into local currency rate base on how much they are value.
(a)
Re- arrange the below check-In in correct order by step by step.
a. Complete the registration card & obtain the guest signature
b. Collect the payment
c. Request proof of identity (Passport/ NRC card)
d. Wish for a pleasant stay
e. Issue the Key, Key card
Describe the two main categories of lost and found items.
Describe 3 types of communication.
Name 4 different types of Hotel?
Describe the three selling strategies?
List down the 3 types of payment that guest can settles the bill
Describe the characteristics of the Hospitality Industry.
What should you do if you find a suspicious looking object in property?
a. Will be call security office.
b. Report to duty Manager.
c. Both a and b.
d. Call 1-9-9.
Which of the following hotel departments is not a back-of-the-house area?
Accounting
Housekeeping
Food and beverage service
Maintenance
Describe the three job tasks of the Concierge.
List 3 methods of taking Reservations.
