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Worksheetsqtri
Total questions: 40
Worksheet time: 20mins
Manager is the person who can foresee people's work and allocates task to subordinates
True
False
An organization is
any collection of people who perform similar tasks
the physical location where people work
a deliberate arrangement of people to accomplish some specific purpose
a group of individuals focused on profit-making for their shareholders
According to Robert Katz, what skills do managers need
Conceptual-Interpersonal-Technical and Political skills
Critical -Political- Managerial and Informational skills
Political-Leadership-Listening and Technical skills
Technical-Behavioral-Leadership and Intellectual skills
Effectiveness is synonymous with
goal attainment
cost minimization
smart management
efficiency
Which of the following is a key difference between managerial and nonmanagerial employees
Managerial employees receive higher pay compensation
Nonmanagerial employees do not oversee the work of others
Nonmanagerial employees have less formal education
Managerial employees work longer hours
In recent years, organizations have become more ________ to be responsive to a dynamic business environment
centralized
decentralized
structured
mechanistic
Identification of opportunities to get first more advantage is one of the importance of business environment
True
False
______________ include knowledge, belief, moral and customs acquired by an individual as a Member of a society
culture
structure
change
enviroment
A good manager considers the interests of all stakeholders equally when making an important decision
True
False
Which of the following phrases best characterizes the culture of an organization
how things are done around here
our official code of conduct
the most efficient way to do things
guidelines for where this organization is going
A manager chooses to ignore a rigorous decision-making process and select TV monitor A over monitor B because he "trusts" company A more than company B. If the decision he made was rational, which of the following is true
Monitor A is really the better choice
The manager should have included "trust" as a criterion
Monitor B is really the better choice
The manager must have made a mistake in calculating his weighted criteria
Identifying the wrong problem is just as much a failure for a manager as identifying the right problem and failing to solve it
True
False
A manager is determining what kind of new computers she should purchase for her department. She has made a list of five different computer models for consideration. Which stage of the decision-making process is this
selection of an alternative
identification of decision criteria
development of alternatives
analysis of alternatives
The three main models that managers use to make decisions are ________
rational, bounded rational, and intuitive
rational, irrational, and bounded rational
intuitive, unintuitive, and rational
bounded rational, intuitive, and systematic
What does it mean for a decision maker to maximize value
to make the decision to be as clear and logical as possible
to make the achievement of goals as likely as possible
to waste as little time and energy as possible
to make decision making as simple as possible
______ refer(s) to negative and unfavorable external factor(s) that are likely to create hurdle(s) for an organization
Opportunities
Threats
Warning
None of these
Which of the following SWOT elements are internal factors for a business
Opportunities and Threats
strengths and Opportunities
Threats and Weaknesses
Strengths and weaknesses
An organization that fails to plan will find it hard to assess progress
True
False
Which of the following is NOT a reason for managers to plan
to give direction to an organization
to deal with change
to establish goals
to establish responsibility for mistakes
SWOT analysis combines ________
a company's mission with its goals
external and internal analyses
a company's philosophy with its ethics
profit with productivity
The key elements of organizational design are
Work specialization and Departmentalization
Span of control and Formulization
Authority; responsibility Decentralization
All the above
Functional departmentalization groups jobs by
tasks they perform
territories they serve
products or services they manufacture or produce
type of customer they serve
Unity of command means
Employee can choose to exercise tasks assigned by any supervisors
Employees follow the instructions of the highest manager in the organization chart
Employee in a department should follow one direct supervisor
None of these
The advantage of work specialization is that it always results in high employee motivation and high productivity
True
False
________ departmentalization is based on territory or the physical location of employees or customers
Functional
Product
Geographic
Matrix
Recruitment is the process of ________
hiring from outside the organization
locating, identifying, and attracting potential employees
assessing the national, international, and local labor market
hiring from inside the organization
A job description is a statement that
describes what need to be done in a particular position
describes how a person can fit in a vacancy
shows what qualification needed for this position
None of these
Employment planning means
A set of activities looking for the personnel for the company
identifying the goals need to be done then analyze the demand for suitable people to get things done
Organizing people within the company to move the right places
Setting objectives for employee to achieve the organizational ultimate goals
The most important environmental factor in the HRM process is ________
the business environment
the natural environment
the legal environment
the scientific community
As one of his first tasks in a new job, Steve's boss asks him to develop a database that lists the educational level, special capabilities, and specialized skills of all the employees in his firm. This is known as a ________
job description
human resource inventory
lengthy process
job analysis
The communication process begins with this
a receiver
a message
a thought or purpose
an encoded message
An example of nonverbal communication is ________.
an email
a smile
a whisper
a voice mail
Catherin's project team members work together to finish their project before the deadline. The team meets to discuss what they have completed and the team reaches agreement on the task. This is called
effective communication skills
collaboration
delegate responsibilities
building trust
In order to be sent, a message needs to be decoded
True
False
Reading is an example of this communication step
feedback
encoding
sending
decoding
Concurrent control
takes place while a work activity is in progress
takes place after the activity is done
takes place before the actual activity starts
takes place as soon as the manager requests
The value of the control function lies in three areas: planning, organizing, and motivating
True
False
The second step in the control process is to ________.
compare a standard against an ideal
measure actual performance
compare performance against a standard
take action
In general, ________ that falls outside an acceptable range of variation must be dealt with by a manager
an overperformance
an underperformance
any deviation
a small overperformanceor a large underperformance
If a manager of a tennis store sees sales totals for a particular racquet significantly exceeding goals and deviating from acceptable range of variation, she might ________.
do nothing since sales exceeded goals
run a sale on the racquet
run a sale on other products
inquire about ordering more racquets
