Free Printable Day 1 220-1101

Worksheets

Day 1 220-1101

Total questions: 18

Worksheet time: 9mins

Name

Class

Date

A user's laptop is shutting down unexpectedly. The technician discovers the shutdowns only happen when the laptop is moved from one room to another. The technician reseated the hard drive, memory, battery, and LCD cable, but the laptop continues to shut down. Which of the following is the MOST probable cause of the issue?

A. Residual energy on the motherboard

B. System overheating

C. Distended capacitors

D. Loose battery connection

E. CMOS battery failure

Which of the following technologies can be used for wireless payments?

A. NFC

B. Bluetooth

C. IR

D. LTE

Which of the following peripheral types is MOST likely to be used to input actions into a PC?

A. Webcam

B. Mouse

C. Monitor

D. Optical drive

A technician is troubleshooting a laptop/projector combination that is displaying artifacts on the screen. When a different laptop is connected to the projector, the image appears to be correct but is very dim. Which of the following steps should the technician take to address these issues? (Choose two.)

A. Update the video drivers on the laptop.

B. Increase the projector contrast.

C. Replace the original laptop.

D. Change the aspect ratio on the projector.

E. Replace the bulb in the projector.

A technician is tasked with upgrading a laptop's RAM. Which of the following steps should the technician take FIRST?

Confirm that both the current and new memory are from the same brand.

Run a diagnostic test on the current memory.

Verify the memory requirements of the motherboard.

Connect an electrostatic discharge strap.

A technician receives a ticket that states a mobile payment device is having issues with its contactless payment feature. The device is not detecting payment options. Which of the following is the MOST likely cause of the issue?

NFC

Bluetooth

Wi-Fi

Lightning adapter

A user wants a second monitor installed on a laptop. The VGA/DVI or HDMI cables have already been connected. Which of the following should the technician do to configure the laptop to show both screens?

Power cycle the laptop.

Plug in the monitor to the USB port.

Adjust the monitor display settings.

Power cycle the monitor.

Hide Solution

A user brings an older laptop to the help desk and reports issues with the keyboard. Upon inspection, the technician does not see any external damage but notices that many keystrokes do not register in a word processor. The laptop works fine when the technician tests it with an external keyboard. Which of the following actions would MOST likely resolve the issue?

Disable the sticky keys feature.

Clean the keyboard.

Reset the BIOS settings to default.

Charge the laptop.

Hide Solution

A technician needs to improve a workstation's overall response time for frequently used applications and data without removing the current hard drive. Which of the following storage devices should the technician install to BEST accomplish the objective?

M.2

SAS

HDD

SCSI

10.

A technician is setting up a device to use two-factor authentication. Which of the following meets this requirement?

Thumbprint and retinal scan

Password and PIN

Password and Smart Card

Password and thumbprint

11.

An organization is looking to upgrade the processing ability for its computers. Most users report that whenever multiple applications are being utilized, the system's response time slows down drastically. When only one application is open, the response time is acceptable. Which of the following should be upgraded FIRST?

RAM

CPU

HDD

SSD

12.

A user connects a smartphone to a laptop. Which of the following types of networks has the user created?

PAN

MAN

WLAN

LAN

13.

Which type of communication is an HDMI port and cable designed to transmit?

Audio only

Data only

Video only

Both video and audio

14.

Which of these is true regarding the difference between VGA and DVI?

VGA and DVI video signals travel at different speeds

VGA connectors provide a maximum resolution of 1024 x 768

VGA connectors are always blue

DVI connectors are always white

15.

Which of these considerations provide the best Hard Drive disk performance and speed?

Higher rate of revolutions per minute

Higher disk capacity

Bigger disk geometry

Higher latency time

16.

Which of these is a term used to identify the concentric circles on a hard disk platter?

Cylinder

Track

Cluster

Sector

17.

Why would you calibrate a touchscreen display?

To align the touchscreen's coordinantes with the display

To align the touchscreen's resolution with the display

To align the touchscreen's refresh rate with the display

To align the touchscreen's colors with the display

18.

Which of the following handles touch-screen operation on a mobile device?

Stylus

Liquid crystal display

Processor

Digitizer

100 %

Day 1 220-1101

Total questions: 18

Worksheet time: 9mins

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