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ENGLISH FOR LEGAL TRADE FINAL EXAM CRUA 2023

Total questions: 100

Worksheet time: 3hrs 30mins

Name
Class
Date
1.

__________ is a voluntary agreement between two or more people, examples include implied or expressed.

a)

disclosure

b)

Code of Ethics

c)

contract

d)

law

2.

________ are rules of conduct among people.

a)

liability

b)

laws

c)

ethics

d)

tort

3.

_________ are formed from your personal values and reflect your concept of right or wrong.

a)

Ethics

b)

Morals

c)

Tort

d)

Scope of Practice

4.
True or False?
People who lack access to the internet have the same opportunities as those who do.
a)
True
b)
False
5.

Offer, Acceptance, and Consideration are all part of a:

a)

College Prep

b)

Contract

c)

Agreement

d)

Privileged Information

6.

Which of the following is usually considered unethical?

a)

punching someone you are angry with

b)

fighting someone in a boxing match

c)

punching a robber who's robbing an old woman

d)

punching a wall when you are angry

7.

moral rules or principles of behavior for deciding what is right and wrong

a)

fraud

b)

ethics

c)

interests

d)

invest

8.

the part of your mind that tells you whether what you are doing is morally right or wrong

a)

ethics

b)

corruption

c)

integrity

d)

conscience

9.

the quality of being honest and strong about what you believe to be right

a)

code

b)

atmosphere

c)

integrity

d)

corporate

10.

a set of rules, laws, or principles that tell people how to behave

a)

corruption

b)

code

c)

invest

d)

scandals

11.

dishonest, illegal, or immoral behavior, especially from someone with power

a)

corruption

b)

interests

c)

scandals

d)

bankrupt

12.

the crime of deceiving people in order to gain something such as money or goods

a)

violate

b)

scandal

c)

fraud

d)

corruption

13.

to disobey or do something against an official agreement, law, principle etc

a)

invest

b)

violate

c)

bankrupt

d)

code

14.

to buy shares, property, or goods because you hope that the value will increase and you can make a profit

a)

violate

b)

interests

c)

invest

d)

atmosphere

15.

the people or groups who are involved in a legal argument or agreement

a)

atmosphere

b)

interests

c)

stakeholder

d)

parties

16.

without enough money to pay what you owe

a)

corruption

b)

bankrupt

c)

atmosphere

d)

corporate

17.

A sole trader always must work on their own.

a)

True

b)

False

18.

Sole traders are businesses less complicated to run.

a)

True

b)

False

19.

In this kind of business, one person can make all the decisions.

a)

sole trader

b)

partnership

c)

private limited company

20.

Sole traders is an unincorporated business.

a)

Yes

b)

No

21.

If the owners of a partnership take out a loan they responsible for the loan.

a)

Yes

b)

No

22.

Usually, partnerships have between...

a)

2 and 20 partners

b)

1 person

c)

more than 50 partners

23.

Which one has more financial risk?

a)

a partnership

b)

a sole trader

24.

Do the signatures are necessary in a contract?

a)

TRUE

b)

FALSE

25.

They are the people who work for a company.

a)

employer

b)

employees

26.

When a company takes out a loan their owners are responsible for paying the loan.

a)

True

b)

No

27.

A share is a percentage of the company.

a)

True

b)

False

28.

Anyone can buy shares of a public limited company.

a)

True

b)

False

29.

Anyone can buy shares of a private limited company.

a)

True

b)

False

30.

When two companies work together to create or run a new company.

a)

a joint venture

b)

a franchise

c)

a partnership

31.

These are run by the government.

a)

Public sector companies

b)

Private sector companies

32.

These are run by individuals.

a)

Public sector companies

b)

Private sector companies

33.
A form of business organization that is authorized to act as a legal entity regardless of the number of owners. 
a)
corporation 
b)
proprietorship
c)
partnership
d)
distributor
34.
In a corporation, owners share profit, but liability is limited to - 
a)
investment
b)
distribution
c)
theft
d)
production
35.
What is a disadvantage of partnerships?
a)
ease of formation
b)
owners share responsibilities
c)
limited liability
d)
possibility of personality conflict
36.
What is the advantage of corporations?
a)
minimal government regulation
b)
limited liability
c)
short life span
d)
has one owner
37.
In which type of organization does one person take all the risks?
a)
corporation 
b)
partnership
c)
monopoly 
d)
proprietorship
38.

What kind of business is BEST described by these statements?

I am the only owner of my business.

I take all the risks of doing business.

I keep all the profits.

a)

sole proprietorship

b)

corporation

c)

partnership

d)

cooperative

39.
When comparing the four main types of business organization, which type protects owners the MOST from personal financial liability due to being sued by a customer?
a)
Corporation
b)
Franchise
c)
Partnership
d)
Sole proprietorship
40.
How is a corporation different from a sole proprietorship?
a)
Corporations are owned by only one person
b)
Corporations can sell stock to raise money for the business. 
c)
Sole proprietorships have limited liability for the owners.
d)
Sole proprietorships require a legal charter to start the business.
41.
Which business type sells a company's products or services in a specific geographic area?
a)
Sole Proprietorship
b)
Partnership
c)
Corporation
d)
Franchise
42.
Which business type is owned by many people but treated by law as one person?
a)
regulation
b)
sole proprietorship
c)
franchise
d)
corporation
43.
Which business type can rely on the good name and expertise of the parent company
a)
franchise
b)
corporation
c)
sole proprietorship
d)
partnership
44.
Which is a franchisor?
a)
Starts a business
b)
Takes over a business
c)
Buys into an existing brand
d)
Allows others to use their brand name
45.
Which is a franchisee?
a)
Starts a business
b)
Takes over a business
c)
Buys into an existing brand
d)
Allows others to use their brand name
46.
How are franchise and a sole proprietorship alike?
a)
Can sell stock to raise money
b)
Easy to start the business
c)
Owner keeps all profits
d)
Require a contract to start
47.
A Business owned by 1 Person
a)
Sole Proprietorship
b)
Partnership
c)
Franchise
d)
Corporation
48.
Nike, Google and Apple are examples of.....
a)
Sole Proprietorships
b)
Partnerships
c)
Corporations
d)
Franchises
49.
Law firms and doctor's offices are examples of.....
a)
Sole Proprietorships
b)
Partnerships
c)
Corporations
d)
Franchises
50.
Advantages of this business type are that the owner is their own boss and gets to keep all the profits.
a)
Partnership
b)
Sole Proprietorship
c)
Corporation
d)
Franchise
51.
Disadvantages for this type of business include: owner pays for everything, hard to get money to start from the bank, owner might lack skills & unlimited liability.
a)
Sole Proprietorship
b)
Partnership
c)
Corporation
d)
Franchise
52.
Which of the following is a disadvantage of corporations:
a)
High taxes
b)
Unlimited life
c)
Unlimited liability
d)
financial power
53.

What is a business plan?

a)

Written document that only outlines the business practices of the new business.

b)

Written document that describes the financial aspects of the business.

c)

Written document that only describes the ownership of the business.

d)

Written document that describes all the steps necessary for opening and operating a successful business.

54.
The specific aspirations of a company, the major goals it will try to reach.
a)
Vision Statement
b)
Company Description
c)
Mission Statement
d)
Executive Summary
55.

It shows and defines the hierarchy of the different positions in the organization.

a)

Roles and Responsibilities

b)

Form of Business Organization

c)

Organizational Structure

d)

Salary Requirements

56.

What is the objective of the strategy based on? (select 2 answer)

a)

Company's human resource

b)

Company's mission

c)

Corporate structure

d)

Company's vision

e)

Company philosophy

57.

Audubon - To conserve and restore natural ecosystems, focusing on birds, other wildlife, and their habitats for the benefit of humanity and the earth’s biological diversity.

a)

Mission

b)

Vision

58.

Big Brothers Big Sisters - All children achieve success in life.

a)

Mission

b)

Vision

59.

Department of Homeland Security - To ensure a homeland that is safe, secure and resilient against terrorism and other hazards.

a)

Mission

b)

Vision

60.

Girl Scouts - Girl Scouts builds girls of courage, confidence, and character, who make the world a better place.

a)

Mission

b)

Vision

61.

The American Cancer Society - A world free of cancer.

a)

Mission

b)

Vision

62.

Mayo Clinic - To inspire hope, and contribute to health and well-being by providing the best care to every patient through integrated clinical practice, education and research.

a)

Mission

b)

Vision

63.

Does English open new career opportunities?

a)

No

b)

Yes

64.

Many International Companies expect their employees to be.....

a)

teachers

b)

hard-working

c)

responsible

d)

fluent in English

65.

Does English expand your knowledge?

a)

Yes

b)

No

66.

Can I learn English and have fun at the same time?

a)

No

b)

Yes

67.

His/ Her role is confirming that the specific person signed.

a)

witned

b)

wisdom

c)

witness

68.

This person is responsible for your work.

a)

boss

b)

colleague

c)

retired

d)

fired

69.

This person works with you in the company.

a)

colleague

b)

worker

c)

retired

d)

hired

70.

A manager does ____________ for the future.

a)

commanding

b)

controlling

c)

planning

d)

hiring

71.

A manager is good at ______________ resources.

a)

organising

b)

organ

c)

organ grinder

d)

organism

72.

Managers __________ by telling employees what they need to do.

a)

commando

b)

commander

c)

command

d)

commandeer

73.

Technical skills are the most important skills that I need to be an effective manage

a)

true

b)

Fault

74.

A manager is different from a leader.

a)

true

b)

fault

75.

Which of the following is most likely to help in calming an angry customer when face to face?

a)

Crossing your arms

b)

Rapid nodding of the head

c)

Slow nodding of the head

d)

Smiling

76.

Which statement about customer service is correct?

a)

Excellent customer service results in a more positive business

reputation.

b)

Excellent customer service results in more promises and

therefore more lawsuits.

c)

Excellent customer service results in fewer loyal customers.

d)

Excellent customer service results in lower wages.

77.

An example of how to provide good customer service is...

a)

Greeting customers in a friendly manner

b)

Hiding in the stock room

c)

Talking about customers with colleagues

d)

Following a formal procedure for dealing with complaints

78.
Which is a way to gain customer satisfaction?
a)
Confidence in service
b)
Not dealing with problems
c)
Slow service
d)
Long queues
79.
Which is not a way to provide consistent and reliable service?
a)
Product knowledge
b)
Dealing with problems
c)
Long waiting time
d)
Short waiting time
80.
The staff in the shop are very polite, they are ______________________.
a)
courteous 
b)
efficient
c)
faithful
d)
uncaring
81.

Which of the following is an easy way to show respect to customers?

a)

When addressing a customer, use his or her first name.

b)

Stop talking

when the customer begins to speak.

c)

Return calls or e-mail messages at your own convenience.

d)

Avoid eye-contact with the customer lest he or she is offended

82.
Which one of these roles does not deal directly with customers?
a)
Receptionist
b)
Shop Assistant
c)
Delivery Driver
d)
Cleaner
83.
What is rule number 1 in customer service?
a)
Customer is always right
b)
Yes we can
c)
keep asking them for more
d)
A good customer is a profitable customer
84.

Eye contact can convey sincerity and interest.

a)

True

b)

False

85.

The way you use your voice does not significantly impact how a message is received.

a)

False

b)

True

86.

Relationship marketing rarely has a positive impact on business.

a)

True

b)

False

87.

Customer service provider need to have strong communication skills.

a)

True

b)

False

88.

When greeting a customer you should always

a)

smile and shake their hand

b)

tell the customer how you feel today

c)

thank them for the communication

d)

multitask and ask them to repeat

89.

Upon closing a call you should _____________

a)

hang up

b)

offer further assistance

c)

sigh

90.

When dealing with difficult customers we should always

a)

interrupt

b)

get angry

c)

offer solutions

d)

worry about the next call

91.

Several branches of that bank ..... special deals for local citizens.

a)

offer

b)

are offered

c)

offers

d)

is oferred

92.

A partnership business may be formed for the purpose of charity.

a)

True

b)

False

93.

A minor who entered into a partnership business will still be liable for debts and obligations of the firm.

a)

True

b)

False

94.

To start a partnership business, what should be the minimum number of partners?

a)

2

b)

10

c)

4

d)

20

95.

'They say they're unhappy with the order. I'll call them and try to resolve the problem'

a)

IT

b)

Customer Service

c)

Production

96.

'We need to dispatch the order before Friday.'

a)

Logistics

b)

Purchasing

c)

Production

97.

Will an addendum be enforceable if all parties do not agree on the new terms and do not sign? Choose the best answer.

a)

No, you have to have at least half of the original parties of the contract to sign the addendum to make it enforceable.

b)

No, if all parties do not agree and do not sign the addendum the contract cannot be enforced.

c)

Yes, if at least the person who constructs the addendum signs, the addendum can be enforced.

d)

All of the answers are correct.

98.

Delegation occurs when a party to the contract transfers .............................

a)

benefits of a particular contractual duty

b)

responsibility and authority for a particular contractual duty

c)

rights and benefits of a contract

d)

liability of a contract

99.

To form a contract one party makes an offer which is ... by other party

a)

liked

b)

got

c)

taken

d)

accepted

100.

It is similar to the word "contract"?

a)

paper

b)

agreement

c)

binding

d)

document

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