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WorksheetsEffective Communication CA 05 Level 3
Total questions: 8
Worksheet time: 5mins
What is the correct definition of assets?
Asset is a resource controlled by the entity as a result of past events & from which future economic benefits are expected to flow to the entity
Asset is a program controlled by the entity as a result of past events & from which future economic benefits are expected to flow the entity
Asset is a managing controlled by the entity as a result of past events & from which future economic benefits are expected to flow the entity
Asset is a planning controlled by the entity as a result of past events & from which future economic benefits are expected to flow the entity
What are the elements of successful integration to the human resource function?
I. Reduce operating costs
II. Increase operating costs
III. Reduce customer satisfaction & shareholder value
IV. Increase customer satisfaction & shareholder value
I dan II
I dan IV
II dan III
III dan IV
What are the elements to validate and assess of key development strategies?
I. Company culture
II. Costs of poor quality
III. Company investment
IV. Employee satisfaction
I, II dan III
I,II dan IV
I,III dan IV
II,III dan IV
The followings are customers basic buying needs pertaining to the product.
( 3 correct answers )
Durability
Saleability
Performance
Appearance
What are the main products of job analysis?
( 2 correct answers )
Job vacancies
Job descriptions
Job recruitments
Job specifications
What are the most common reasons for a vacancy to occur?
Dismissals
Resignations
New position
Filling up vacancy
During the process of Training Need Analysis ( TNA ) various sources are refered to in order to obtain information for analysis. This task includes:
Data in job descriptions of the employee in personal files.
Performance appraisal forms which identify individual training needs.
Questionnaires issued to managers to identify the training need of their subordinates
Questionnaires issued to managers to identify the training courses they think helpful in their daily functions.
If management feels that resignation of an employee represents a big loss, what would be the appropriate action to be taken before new recruitment is done?
(2 correct answers)
Remind the staff not to resign
Examine the reasons for resignation
There are the plenty of good workers in the market
Take necessary actions to prevent such occurrences
