1. 1. Philippine Savings Bank first opened its doors to clients on _________ 

2. 2. At the time it first opened, its Head Office was located at ____________ 

3.  What platform to reach out when you have concerns on your attendance, leaves, trainings, and other HR-related inquiries?  

4. 4. Which of the following is not a PSBank Club?  

5. Who is the President of PSBank / Chief PSBanker? 

6. The following are the core values of PSBank except for: 

7. It links the Learning and Career Development to employee interests and aspirations in a simple yet powerful way to build employee engagement. The courses are crafted for certain positions that do not address the current skill set  or manpower needs of the Bank. 

8. The sum of all interactions that a customer has with an organization over the life of the relationship with the company or brand. 

9. 9. _________ is the flagship platform to champion and concretize process orchestration, replacing !NNOV Cup. This will likewise reward and recognize projects anchored on continuous improvement.

10. 10. Which DOES NOT belong to the group? 

Topic: Key Elements of Service Quality Management 

11. 11. What is the daily rate formula? 

12. 12. Every when is the cut-off of DAR? 

12. 13. Is a probationary employee entitled to OT pay? 

14. 14. For Flexi Salary Loan, employee who is less than five (5) years in tenure can nominate a co-maker of lower rank.

15. 15. How much is the rice subsidy and when is it being credited? 

16. 16. For medical subsidy, all permanent employees as of January 1 must submit official receipts with a total of ____ for full year entitlement.  

17. 17. What is the minimum Performance Appraisal and Development Plan (PADP) rating for permanency?

18. 18. The following are the types of employee transfers, except: 

19. 19. This facility offers loan clients to inquire their loan balance, amount due, amortization, available line and credit limit by sending the right keyword via text message.

20. 20. This type of personal loan is a collateral free loan offered by the Bank wherein the approved credit limit is reflected to the issued card to the client.

21. A Critical Work Day (CWD), as determined by the Business units, is a day wherein an employee is required to report for work so as not to compromise the overall operations and service quality of the Bank. The following scenarios may be considered in determining CWD: 

22. 22. The imposable sanction for Moderate Offense (MO) is

23. In instances wherein an employee submits notice of resignation, while an administrative case for grave offense is pending or to be filed against her/him, the resignation shall be endorsed to ________ for decision, whether to accept the same or defer action thereon 

24. How many years of stay is allowed among security guards in the branches before they get rotated to avoid familiarity and possible connivance with employees. 

25. During a heist or robbery situation in the bank, the employees must observe the following: