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WorksheetsCMDB Review
Total questions: 10
Worksheet time: 85secs
What is Application Portfolio Management?
A process for managing hardware assets
A framework for managing application vulnerabilities
A process enabling portfolio managers to assess and make strategic decisions for groups of Business Applications managed collectively
A tool for tracking software licenses
What is Service Portfolio Management?
A process for managing customer service requests
A framework for managing IT infrastructure services
A process for managing vendor contracts
A process for defining and managing solutions a technology organization offers to its customers
What is an Application Service?
A process for requesting applications
A record in ServiceNow that represents a deployed instance of an application (eg: EY Ripples) or Technical Service Offering (eg: Windows File Share – Argentina)
Another way of saying application support
A process to deploy applications to production
Where can I learn more about Common Service Data Model?
Learning modules offered by EY in Success Factors learning
KB articles in Self Service Portal
ServiceNow product documentation available on the internet
Where are Business Criticality & Business Capability defined?
Application Portfolio Management
Privacy Impact Assessment
Business Impact Assessment
Service Platform Management
Business Application records from Application Portfolio Management are used to create an ITSM Tickets
TRUE
FALSE
It is an Enterprise Architects responsibility to define and submit requests to create records to build the end-to-end service map for an asset in alignment to Common Service Data Model.
TRUE
FALSE
Configuration items in CMDB are manually created and updated
TRUE
FALSE
What record represents a solution offered to people who build/managed solutions offered directly to the rest of EY?
Business Service
Application Service
Technical Service Offering
Configuration Item
The reason we need to align with CSDM is?
To follow industry trends
To comply with data regulations
Because it has been mandated by Leadership
To enable better ITSM and ITOM through using a consistent model that relates the technology managed in EY Technology to what customers use or experience directly
