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Offering Help and Service

Total questions: 10

Worksheet time: 5mins

Name
Class
Date
1.

You're carrying two bags and you're nearly home, when someone offers help to you. You don't want help and say, " ..."

a)

Actually, I'm fine thanks.

b)

Thanks, but no!

c)

If you don't mind.

d)

Thank you.

e)

Go away, please.

2.

"That's very kind of you, but I'll manage." is an expression of ...

a)

Asking for help

b)

Accepting offer

c)

Offering help

d)

Refusing offer

e)

Offering a service

3.

Ali : Excuse me, Mom. May I help you?

Mrs. Susi : Oh, Ali, yes please. I have a lot of things to do.

Ali : What can I do for you, Mom?

Mrs. Susi : You can arrange these books on the shelf.

Ali : Okay


The underlined words express--------

a)

offering help

b)

asking help

c)

refusing help

d)

accepting help

4.

Fahri : Excuse me mom, May I help you?

Mom: Oh Fahri. Yes, please. I have a lot of things to do.

Fahri: What can I do for you mom?

Mom: You can arrange these books on the shelf

Fahri: Sure, mom


What will Fahri probably do?

a)

He will buy a shelf of book

b)

He will sell the books

c)

He will manage the books on the shelf

d)

He won't manage the books on the shelf

5.

Maria : Oh no, I have to return this book to the library

Susan : What if I help you to retun the book?

Maria : -------------------

Susan : No worries. That's what friend should do.

a)

No, thank you. I can return by myself

b)

Yes, please. I manage bymyself

c)

Thank you very much. That's very kind of you

d)

No, thanks.

6.

Ryan: I am interested in storytelling. It encourages me to have a creative thinking.

Jessy: Why don't you join a club of stroytelling?

Ryan: That's it. I have no information where should i get one.

Jessy: .................

Ryan: No problem.

What is the best offer based on the dialogue above?

a)

You help me find it.

b)

I'll help you find it. Do you mind?

c)

It's okay. You can join the club.

d)

What should you do?

7.

Koko: Mulia Travel. May I help you?

Mr. Anton: ...................

Koko: Alright, Sir. Let me check a moment, please.

a)

Can I reserve two single rooms?

b)

Can I have a glass of orange juice?

c)

Could I book two tables, please?

d)

Could I have two tickets to Bali?

8.

Receptionist: Good morning. Can I help you, Sir?

Mr. Josh: ......................... for tomorrow. Can we get one with view to the sea?

Receptionist: Certainly, Sir.

What is the best answer for the dialogue above

a)

I'd like to reserve a room

b)

I'd like to rent a car

c)

I need a table for two

d)

I'd like to buy an apartment

9.

It's lunchtime and you want to eat with your friend, but he/she is busy studying. You offer to buy sandwiches for her/him and say, "I'll go and get some sandwiches, ..."

a)

if it's okay

b)

if it helps you

c)

if I want

d)

if you like

e)

if you know

10.

You see someone with a heavy suitcase and you offer help. You say, "Would you like a ... "

a)

carry

b)

offer

c)

suggestion

d)

hand

e)

need