According to Dr. Mehrabian's theory, verbal skills comprise ______% of total communication.

According to Jim Glennon, cops often find themselves unintentionally escalating hostiles,even in the most benign citizen interactions.

according to Maxwell, ____ will increase the de-escalation process

as a rule you should make eye contact _____ percent of the time.

attitudes are not real figures of speech.

cursing never has a positive impact on an officers ability to de-escalate a situation.

giving regular feedback is the ____ step in active listening.

humans remember ____ of what they see?

if engaged in your emotional internal dialog you may ____.

if you stop someone for a traffic violation and the offender refuses to provide his name after you requested it, what can they be charged with?

information signifies_____

less than ____ percent of not giving eye contact signals disinterest?

most people are deeply scripted or programmed to see the world through the lenses of scarcity

research shows that the process of knowing goes unnoticed in day to day life.

the ability to see and act on behalf of others is ____?

the vast majority of arrest are made without the law enforcement professionals using any physical force.

what does the "S" stand for in LEAPS?

what is the first step to building emotional intelligence?

what percent of first impressions have to do with what we say?

when someone evaluates another person, they usually use a logical process.

when there is a conflict between ones words and body language (nonverbal), you should believe the ____?

which of the following is not one of the 6 principles of persuasion?

which of the following is apologizing a sign of?

which of the following is not a simple basic human interaction?