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Worksheetsite part 6
Total questions: 30
Worksheet time: 10mins
Name
Class
Date
1.
Why is it important to categorize ethical risks into different types? (Select two.)
a)
It makes it easier for us to identify and manage different types of risks.
b)
It helps us understand the many complexities involved in different types of ethical risks.
c)
It helps us consider risk mitigation in terms of universal tactics that apply to all potential kinds of ethical risk.
d)
It ensures that customers and other external stakeholders know that we take ethical risks seriously.
2.
Which of the following communication tactics help uphold transparency and explainability from the customer perspective? (Select two.)
a)
Providing guidelines for how customers can keep their private data secure when using data-driven systems.
b)
Providing information about data-driven systems in simple, easy-to-understand terms.
c)
Providing in-depth white papers on the algorithms that underlie data-driven systems.
d)
Providing prompt responses to customer questions about the decisions made by data-driven systems.
3.
Why is it important to engage stakeholders at the beginning of the ethical risk management process?
a)
It proves that you are completely equipped to address any ethical risks in your data-driven systems.
b)
It demonstrates that the organization is committed to accountability and transparency in their data-driven systems.
c)
It helps the organization avoid legal trouble during the development and deployment of data-driven systems.
d)
It lets stakeholders know that the organization cannot address ethical risks in data-driven systems without input from stakeholders first.
4.
Which of the following situations would most likely require communication to external stakeholders? (Select two.)
a)
The organization's change management strategy has been modified.
b)
The organization plans to adopt a new ethical framework to support the implementation of an AI system.
c)
The organization's data-driven service will receive an update that enhances its accuracy.
d)
The organization's AI product has a defect and needs to be recalled.
5.
Which of the following are useful strategies for communicating ethical risks to the organization? (Select two.)
a)
Provide information only when solicited
b)
Disseminate information in multiple formats
c)
Communicate information through a single voice
d)
Communicate information in real time
6.
Which of the following are useful strategies for communicating ethical risks to society? (Select two.)
a)
Ensure communication policies are diverse, inclusive, and equitable
b)
Provide access to information on a need-to-know basis
c)
Limit the flow of information to one direction: organization to public
d)
Be culturally sensitive and culturally aware during communication
7.
When conducting a business impact assessment (BIA), why is it important to interview or survey personnel at the ground level, not just managers and other higher-ups?
a)
They may have more institutional knowledge about a subject than managers.
b)
They have a greater obligation to answer questions.
c)
They are more likely to find the time to complete an interview or survey.
d)
They are more likely to be candid and give forthright responses.
8.
As a result of failing to communicate ethical risks, the organization's reputation suffers and customers are less confident in the organization. What direct impact can this have?
a)
The products or services the organization creates will have less of an impact in the marketplace.
b)
The organization will be more likely to draw the attention of legal and regulatory auditors.
c)
Morale amongst internal personnel will drop, as will productivity.
d)
Customers will find it more difficult to use your products and services.
9.
Which of the following should be conducted as part of a risk communication strategy in order to ensure the organization is upholding its regulatory obligations?
a)
Business impact assessment (BIA)
b)
Ethical risk review
c)
Public relations campaign
d)
Compliance audit
10.
Which of the following are useful strategies for communicating ethical risks to the individual? (Select two.)
a)
Ensure individuals feel that they have input into the process
b)
Ensure individuals understand the specific details of each risk they are affected by
c)
Communicate to individuals proactively rather than reactively
d)
Inform individuals of how they are obligated to mitigate risks to themselves
11.
Which of the following is a best practice for incorporating diversity, equity, and inclusiveness in communication?
a)
Ensure multiple groups of people based on race, gender, etc., are communicating in different ways
b)
Focus on the organization's intended message rather than incorporating feedback from external stakeholders
c)
Reassure customers that the organization is diverse, equitable, and inclusive
d)
Promote an organizational culture that embraces these values
12.
Which of the following is an important concept to consider as part of building an organizational philosophy?
a)
Adopting philosophies already created by other organizations
b)
Anticipating future implications of that philosophy
c)
Considering internal stakeholder needs above all else
d)
Putting ethical principles into practice
13.
The endorsement of which of the following types of stakeholder is most critical when developing mission and vision statements?
a)
Customers
b)
C-suite executives
c)
Employees
d)
Department heads
14.
Which of the following is a benefit of providing disclosure statements?
a)
It enables the organization to mitigate ethical risks.
b)
It creates an ethical framework from which the organization can operate.
c)
It demonstrates that the organization lacks ethical conflicts.
d)
It demonstrates that the organization has a commitment to openness.
15.
Which of the following is the most important factor to consider when developing corporate reports?
a)
Who the intended audience of the report is
b)
Whether or not it's necessary to include financial information in the report
c)
Who is the most qualified person to deliver the report
d)
Where the data used in the report comes from and how accurate it is
16.
Which of the following are important factors to consider when developing a media campaign? (Select two.)
a)
The effect the campaign has on the organization's bottom line
b)
The environment in which the campaign will be launched
c)
The risks that will be talked about in the campaign
d)
The time-sensitive nature of communication in the campaign
17.
Which of the following are distinguishing characteristics of a "living" public education campaign? (Select two.)
a)
The campaign is continuously improved upon.
b)
The campaign fosters a relationship between the organization and its stakeholders.
c)
The campaign must be self-sustaining.
d)
The campaign cannot be modified without the consent of the organization.
18.
Which of the following is a best practice when participating in media inquiries?
a)
Divulge only the information that you are required to by law
b)
Get your message out as quickly as possible
c)
Only agree to speak to media outlets that are favorable to your organization
d)
Ensure your message is consistent
19.
What is the benefit of hosting a virtual reality press conference over a traditional in-person press conference?
a)
The conference can be interactive without the participants needing to be co-located.
b)
The participants will be impressed by your leveraging of new and exciting technologies.
c)
It will be easier to communicate your overall message to your audience.
d)
The conference will be easily accessible to all willing participants.
20.
Which of the following are important qualities of a press release? (Select two.)
a)
It's concise
b)
It's in a digital format
c)
It's non-interactive
d)
It's delivered on a single platform
21.
How does the low likelihood of a crisis relate to its potential impact?
a)
A crisis with low likelihood tends to have high impact.
b)
A crisis with low likelihood tends to have little to no effect on its impact.
c)
A crisis with low likelihood tends to have low impact.
d)
A crisis with low likelihood tends to have moderate impact.
22.
Which of the following is the most important idea that a crisis communication program should manage?
a)
The individual details of a crisis
b)
Internal stakeholder consensus about how to approach a crisis
c)
The real-world effects of a crisis
d)
The public's perception of a crisis
23.
Which of the following are important to provide to a crisis communication team? (Select two.)
a)
Permission to tell the public what they want to hear
b)
Access to adequate resources
c)
Clear direction on the roles and responsibilities of team members
d)
The ability to work independently of the crisis management team
24.
Which of the following are desired qualities when choosing a spokesperson for your organization? (Select two.)
a)
Defensive when challenged with difficult situations
b)
Patient when addressing tough questions or concerns
c)
Lighthearted when dealing with serious topics
d)
Articulate when communicating important details
25.
The organization needs to ask itself about any quality control issues it may be having. Which of the following processes is most suitable for asking and answering that question?
a)
Business impact assessment
b)
Business continuity plan
c)
Vulnerability audit
d)
Lessons learned report
26.
Which of the following practices can help an organization prepare to uphold business continuity in the event of a crisis? (Select two.)
a)
Informing external stakeholders of suspected incidents
b)
Evaluating the effects that the crisis has on the business
c)
Performing a business impact assessment (BIA)
d)
Rehearsing business continuity tasks
27.
How can you leverage emerging technologies like AI in disaster recovery plans (DRP)?
a)
By using deep learning techniques to bolster the organization's defense against disasters.
b)
By using natural language processing (NLP) techniques to ensure the DRP document is understandable and free of typographic errors.
c)
By using data-driven techniques to inform the strategies behind the DRP.
d)
By using AI decision-making systems to decide whether or not a DRP is necessary for your organization.
28.
Which of the following is the first step in developing an incident response plan (IRP)?
a)
Identifying risks
b)
Consulting internal stakeholders
c)
Forming a team
d)
Taking feedback from customers
29.
Which of the following activities are important to conduct in a post-crisis phase? (Select two.)
a)
Restructuring the response team for future crises
b)
Communicating information about the crisis with stakeholders
c)
Discussing lessons learned during the crisis
d)
Performing a vulnerability audit of all affected systems
30.
Why is it important not to review a crisis too soon after it has concluded? (Select two.)
a)
By reviewing a crisis too soon, you may not have collected all of the useful details.
b)
By reviewing a crisis too soon, you run the risk of violating compliance requirements.
c)
By reviewing a crisis too soon, you can exasperate the people involved.
d)
By reviewing a crisis too soon, you can unknowingly extend the effects of that crisis.
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